“Twice baked potatoes were cold and not right. Will stick to their garlic mashed from now on. Steak not as good as it used to be and very disappointed they no longer carry vanilla bean cheesecake. The bartender ended up taking over for our server and she was amazing!“
“We dined in. We did have to send a steak back because it looked well done and was supposed to be rare, but they sent a new one and the manager came herself and made sure everything looked good. They also made more sides so my daughter didn’t have to sit there hungry while she waited. We really enjoyed the service with Lexi. It was very busy, but she made sure to still be very attentive and sweet and it completely made up for any mishap we had. She had recommendations for our food that she preferred and we actually agreed to trying it and they were great. She really made the experience wonderful for us after a hard day. We will be requesting her when we come back. It’s rare you get good customer service like that anymore. Hers was exceptional.“
“The server Hayleigh was extremely helpful and she wasn’t even our server for this table. Her genuine bubbly personality was captivating! She made me smile at my table how she handle the customers at another table. I pray she is Blessed with everything her heart desires because she is awesome! Hayleigh deserves to be honored and recognized!“
“Came here to celebrate a birthday on a Saturday; this was my 3rd time here throughout the yearsIn years past I've gotten the ribeye and can say it was the best I've ever had. Tonight however was hit and miss. I ordered the rack of lamb and would give it 8.5 out of 10 stars. 3 people including my wife had the perch and they all said it was overcooked. The kids burgers were huge, but also $12. The house salads were very underwhelming for this kind of restaurant, but the dressings were good.Be careful of what steak you order, it might say $50 on the menu, but if it's dry aged it will cost you $80.Overall, prime has a great atmosphere with prices a little on the high end. Also with a large # of people waiting to be seated, we got the stare down to leave, which was semi understandable, but we had reservations and it was a party.“
“Dinner was great and the food prepared as ordered. Our server Shelby was very professional and polite with great timing on bringing out our food. But Theo’s could use a new manager, Jack Gallagher walked away twice when speaking to him about using our gift card for dinner. He said that he cannot accept without a chip on the card. I told him it doesn’t say anywhere on the menu that a card must have a chip. He told me I could use my gift card somewhere else. So why have a system that cannot accept a card to swipe? This shouldn’t be the customers fault. I’m just giving a warning that don’t plan on dining here if your gift card the only way to pay.“
“Great place for a family celebration. Eugene was well beyond service expectations! Make sure to request him. Friendly, extremely attentive to the details, and will make your experience the best. Menu changes based on what events are happening in the casino. Come hungry and enjoy an appetizer (that can be a meal in itself) and any entree cooked to perfection.“
“Great experience server Sabrina awsome, steaks cooked to perfection, shrimp lobster showder a must try if you like seafood, the Tonion onion peddles with dipping sause deliciousness, spicy chicken bits Wow, my NY strip was tender well seasond, recommend you try this place if have not already, I will be back ?“
“We went to Celebrate Ma's birthday. When we came in we didn't have to wait to be seated. Our waitress took our order, food was very good, but once they cleaned up some of our plates....we didn't see our waitress until we had to turn on a light for her to come back to our table. I know it can get busy on a Friday, but sometimes you do have to go the extra mile when you choose to be in customer service...I know I work in customer service and it can be a bit trying. So when you are waiting on your customers please remember to go around to check on them periodically. It's Just Good excellent customer service.“
“Came here with my wife on a date night and Christina the waitress was so nice and accommodating! The steak was AMAZING and the service was great! I’ve had steaks in downtown Chicago and want to get a similar level steak without making the drive… and now I found it! We will certainly be back!!“
“good experience overall, took a bit for food to arrive however food was good, and service was good. Our server Kate, was very attentive and came back to check on us frequently. Orman was amazing. He brought us our dishes and had the most warm and welcoming personality. He made our day.“
“I LOVE TACO TIA (CHEAP/SM)TACOS/(3× FOR $9+tax),MEXICAN DISHES. BUT DELICIOUS ? I USE TO EAT HERE (3×) WK WHEN I LIVED CLOSER. IT'S TWO RESTAURANTS AT ONE PLACE. HAMBURGERS/SALADS/PHILLY STEAKS/FOUNTAIN DRINKS-BOTTLE/ETC.. MUST FOLLOW SM INSIDE ROAD TO ENTER (AT LIGHT). SEATING IN BOTH SIDES. ? YOUR CHOICE. CALL-IN ORDERS/SOME DELIVERY.“