9 Best Ice Cream Shops in Richmond

“Me and the kids loved all the cookies they had this week! Will be back on our next trip to Tennessee unless we find another crumbl in a different town that we visit !

Kid-friendliness: Kids loved the shark cookies that they had this week!“

“Poppy’s Ice Cream truck has visited our neighborhood twice and the kids absolutely love it! They are so friendly and have a wonderful selection of ice cream! 🍦“

“Wanted to give a shout out to shift leader Kiley! She took my order promptly and with a smile. She then bagged my order. She noticed the cast on my arm and graciously offered to carry my food to my car! I accepted her offer. She placed the food in the back seat and put my pillow in front of the bag so it wouldn’t fall off! It’s like she knows how I drive! Thank you, Kiley! You went above and beyond!!!“

“We appreciate Jessica for suggesting the amazing flavor combinations for our icecream. When you walk in, you are literally greeted with fresh waffle cone aroma. Jessica was so warm, friendly, and patient with us deciding on flavors. We plan to make this BR our ice cream go to!“

“Peyton (I hope I’m spelling that correctly) was amazing! He provided friendly, prompt service and was more than willing to answer any questions. I especially appreciated that he asked whether the order was for here or to-go and made sure it was packaged securely with a lid that wouldn’t spill when opened—such a thoughtful detail.

What really stood out was his attitude. Even after helping what seemed like 20–30 people back-to-back, he remained kind and patient. In today’s world, that level of consistency is rare. The environment was also quite hectic—loud noise, kids running around and screaming—but he stayed calm and professional the entire time.

On top of that, despite being so busy, he still made time to take care of tasks like handling the trash before closing. That level of dedication doesn’t go unnoticed.

And of course—the ice cream was great, too!“

“Insomnia Cookies never disappoints! The cookies are always warm, fresh, and absolutely delicious—perfect for a late-night treat. On top of that, their customer service is truly outstanding.
There was a recent mix-up with one of my delivery orders, but Jamie went above and beyond to fix it in the best way possible. She was kind, attentive, and genuinely cared about making things right. The way she handled the situation completely turned it around and left me even more impressed with the company.

Huge kudos to Jamie—she was over-the-top amazing and absolutely deserves a raise! Experiences like this are why I’ll continue to order from Insomnia Cookies again and again.“

“visited this afternoon, an got special, service by the most wonderful person her name was Norma at the Richmond, Store go visit an what ever the selection, it will be fresh an hot... thanks again, Norma i will be back“

“I called in a panic because it was my little sister’s bday and it may have slipped my mom’s mind about a cake. Not only did they have it but she was so so kind and patient on the phone while I got the cake details from my mom! Taylor you are the goat and saved my sister’s bday!!! Thank you so so much!!!“

“The manager Kaitlyn (hope I spelled that right) did an awesome job fixing my order. It was messed up, which does happen. Especially when being under staffed. She was extremely polite and understanding. The best part she made it right and a smile. Thank you!“