“My recent experience with McDonald's was a mixed bag. First and foremost, I want to acknowledge that the staff members were polite. This review is not a reflection on the employees but rather on the broader corporate services.On the positive side, the McDonald's app was a highlight. The user interface was intuitive and user-friendly, making the ordering process a breeze. I appreciated the real-time updates showing the progress of my order. The notification system was efficient, promptly informing me when my food was ready.However, despite the app indicating that my order was ready, I experienced a significant delay in receiving my food. I found myself waiting almost 10 minutes at the restaurant, which was a bit disappointing. This wait time seemed to contradict the app's notification and affected the overall convenience that the app aims to provide.In summary, while the digital ordering process is well-implemented, there is room for improvement in synchronizing the app's notifications with the actual service at the restaurant.“
“We visited this mc Donald’s drive thru after a baseball tournament in Hammond. Mrs. Julie was such a joy!! She had us smiling and laughing while ordering our food all while she was handling the ordering and pick up window. When we pulled up to the window to pay Mrs Julie was all smiles and then she was even at the pick up window smiling and laughing again! When we drove off all three boys said she was sooo nice we want to go back after the tournament tomorrow. ? this was the first time i myself ever had such a happy experience at mc Donald’s! Mrs. Julie really deserves all the recognition!!!“
“The restruant was on a main road and very accessible. There was plenty of parking even though it was around supper time. We ordered from the kiosk for the first time and a family member helped us with it. The card reader at the kiosk was not operating so we had to take the order to the counter. When we checked our order at the table there were a couple of items missing. We had to go back to the counter again. The good was very tastey and our granddaughter enjoyed the play place.“