Customers` Favorites
Customers` Favorites
“so let me start by saying I've been coming here everyday for probably 15 years. I wouldnt say I recommend them but things have been fine over the years minus a few poorly made coffees etc. There is a male who takes your order in the drive thru who has the very best attitude and he is always really great. However today I found a piece of metal in my sons chocolate glazed donut. I decided to call and tell them so they could check their donuts to ensure this wasn't a problem in others. I didnt want anything feom them except for them to ensure the safety of others and check their donuts. The lady who answered I believe is the manager. She brushed me off and basically said they don't make the donuts as if this deems it not her problem... this was an unacceptable response and very concerning. If I were an employee and someone called me to tell me there was a metal piece in a donut I would have asked questions and been very concerned! However, it was obvious she did not care and had zero intentions on following through. . I'm thankful thst we saw the metal before my son ate it and I am unsure how they didnt see it before placing it in the bag since it was sticking straight out!“
Customers` Favorites
“Vanilla latte. Or vanilla black tea“
Customers` Favorites
“This place is fantastic. I don't know why it has 4.8 stars, instead of 5.
Super cozy and super cute atmosphere. Very warm and inviting. And the customer service is top notch.
It's also conveniently located in proximity to pretty much everything on Boston Rd.
It takes less time to stop here and grab yourself coffee than it does waiting in dunks drive thru across the street, and the food is far better.
Maybe America doesn't run on Dunkin. Maybe it runs on Pan'e Dolcetti. 😁“
Customers` Favorites
“Was in Northampton for the first time today and stopped in here! Great coffee, excellent service, and cozy atmosphere!!“
“Clay is one of the sweetest people i have interacted with there! The most genuine, happy, sweet worker. I wish i get them everytime i go through because of how sweet they are and how they spend the time to help you decide what drink is good and gives you ideas!“
“recently moved to ludlow, finally got over to ludlow coffee co and when i say im going to be a regular over there i am not lying. this coffee joint has the best coffee i’ve ever had, kindest staff i’ve encountered anywhere, and lastly freshly baked goods every morning. they open at 6 which is perfect because i head there and get my essentials for the day and then head to work and the first sip instantly puts a smile on my face which leads me to have a overall positive day. 10000% recommend to anyone. thanks to everyone working there yall are the best genuinely“
Customers` Favorites
“best donuts around 💕miss the east longmeadow location“
Customers` Favorites
“Drove up from New York (signed the board) for my 5 year old grand daughter's recital. Food was really good and the people were very nice. will definitely be back!“
Customers` Favorites
“What an amazing place to grab a bite to go! You can’t go wrong with a cupcake and a nice big salad full of fresh veggies. Bonus points for the roster of house made dressings. Extra bonus points for the welcoming atmosphere and awesome staff. Extra extra bonus points for the coolest owner in town. 100000/10“
Customers` Favorites
“not sure about vegan experience but for vegetarians they have many options and are always willing to help with substitutions! my personal favorites are the fresh mozzarella melt and the quinoa bowl! my boyfriend’s favorite is the veggie burrito with pico Updated from previous review on 2026-04-10“
“My favorite place to have a latte & relax. It's also my go-to when I need a special gift.“
Customers` Favorites
“Wonderful service. Very helpful. Delicious food and tea.“
Customers` Favorites
“I was here yesterday because the Dunkin I regularly go to was closed. This is my go to Dunkin now. The staff is so friendly and quick.“
“The Zen Frog offers a delightful mix of housewares, coffees, and teas. While the pastries could be fresher, the ambiance is elevated by live music nights and rejuvenating reiki/tai chi sessions, making it a haven for relaxation and enjoyment.“
Customers` Favorites
“We’ve gone here 5 times now and love it every time! We get the food as well and it’s just as good as the drinks!“
Customers` Favorites
“La comida estaba asombrosa y el servicio estuvo espectacular. Difinitivamente que volveré a este lugar.“
Customers` Favorites
“SO good. the dill cream cheese was amazing, i added it to the american sandwich. pretty fair prices too for the quality…other shops like this hike the price up to $20 for a coffee and a sandwhich but my order came out to about $14. wish i lived closer!“
Customers` Favorites
“The drinks here are amazing and the rotating specials are always creative and delicious! The people who work here are super nice too! A super cozy environment all around! And don't worry, there's no punishment if you come in and you're not wearing a tunic!“
Customers` Favorites
“Great owners, care about us customers as we care about them..!“
“It's a small cozy place and great to bring friends if you want to talk. And, their pastries are from nearby Lemon Bakery which makes superb ..... everything!“
Customers` Favorites
“Great coffee and food and even better people. This is the place to go if you're hungry yet don't know what you want. The smells are this blanket of deliciousness. I've made my way around 2/3 of the menu and everything has been so good. And that's before you even get to the coffee. Take your own container and they only charge you for a small. Awesome incentive for their brews, as if anyone needed more than the flavor. Shelburne Coffee Roaters has built an amazing business. Go taste for yourself.“
Customers` Favorites
“Jaylene JUST helped me with my iced Black brown sugar coffee. She is the definition of superb customer service! I stopped here after having a very awful experience at the Granby location earlier this week... & now, I’ll make this my new location! THANK YOU!!“
Customers` Favorites
“Awesome service I just love Dunkin Donuts Coffee every day!“
Customers` Favorites
“second time there, and there will be a third, fourth, fifth cetera cetera...☕“
Customers` Favorites
“Maple bonfire latte ❤️❤️❤️❤️❤️“
“Very good coffee and friendly staff. I love supporting local!“
Customers` Favorites
“For those who appreciate Starbucks, the East Hampton branch is an excellent option.
We consistently visit when we are in the Hamptons, and the staff is perpetually friendly and courteous.
Andrew is undoubtedly an asset to the store.
The latest addition we enjoy is the Strawberry Crème Frappuccino Matcha.“
“We order bulk coffee (5lbs at a time) from Indigo. They always have an amazing product and the entire process is seamless. Our coffee each morning is the best we can get and the people there at Indigo are super nice to deal with. Many thanks!!“
Customers` Favorites
“Ben made a beautiful hot latte just the way I like it! Love this place❤️❤️“
Customers` Favorites
“everything was fresh and simply delicious!“
Customers` Favorites
“love the food. but Northampton location always spells my name wrong. Even with me spelling it for them. Today I am Oynna apparently.“
“Love the baristas at this Starbucks!“
Customers` Favorites
“love the food. but Northampton location always spells my name wrong. Even with me spelling it for them. Today I am Oynna apparently.“
Customers` Favorites
“Mary, Avy, and Autumn were incredibly welcoming and attentive, setting a warm tone from the moment we arrived. We had a truly delicious breakfast, with smooth, well balanced coffee and toast topped with almond butter, banana, and honey that had just the right crunch and bite. We genuinely enjoyed the entire breakfast experience and would happily return.“
Customers` Favorites
“This is one of the best spots in NorthHampton, Massachusetts, definitely has the freshest ingredients and I’ve been all over Northampton restaurants. Mediterranean salad is worth every penny they put a lot of ingredients in it. Everything is fresh and crisp and it’s actually very big salad. Their sandwiches are spot on, desserts are delicious snd beautiful, The one thing I like about this place is I get service with a smile sometimes that’s missing in restaurants today and Cafe but not here. You can tell that everybody likes working there. They look very happy I didn’t go in July 2025 I go as much as I can.!!“
“Good food! Awesome employees“
Customers` Favorites
“I usually just get a coffee in the morning, sometimes the donuts, but i have no issues with anything i recieve, i get everything quickly, the staff is friendly and the manager is very nice when dealing with a mistake. I recommend this dunkin over the ones in westfield.“
Customers` Favorites
“Staff is always very nice and friendly. They have never messed up my drink which I greatly appreciate (although we are all human, they never drop the ball on my order!) I always order ahead on the app and my drink is always prepared and ready.“
Customers` Favorites
“Thank you all for liking my store. We sure are trying to be # 1.“
Customers` Favorites
“The food was below parr but the employees were exquisite.
Parking: The parking is free which incites people to park and enter but they could use more spaces for parking
Wheelchair accessibility: The place has wheelchair accessible ramps that allow for disabled customers to enter easily“
“This place/workers are so fabulous!! Best coffee at umass hands down“
Customers` Favorites
“We went to order a drink for my daughter 5 minutes before closing and the barista was kind enough to give it to her for free! He was very polite at the drive thru, as well. Someone give him a raise!“
Customers` Favorites
“I had to find this Dunkin’s page and review them because they’re just so awesome and nice to me every time I go. I’m a regular in the morning and they know my order every time I pull up which might be common but one of the great drive through people at this Dunkin’ is really amazing at drawing and he’s drawn art on my Dunkin cups so now I’m sold.“
“The staff at this Starbucks location is truly exceptional. When I needed to order a coffee traveler and the nearby Starbucks was unable to prepare it due to water problems, I called this Starbucks inside Target while in a hurry. The staff went above and beyond to assist me with my order even if they are really busy and the coffee traveler package is all the way back in the store, and I received my coffee traveler in just 20 minutes. I'm genuinely grateful for the friendly and helpful service here, and the coffee is simply outstanding!“
Customers` Favorites
“Lost a gift card in the store, when I went in a week later they still had it there! I was so shocked and happy to see there are still good honest people in the world! Coffee is ALWAYS MADE PERFECTLY at west state st, Granby Ma location ??“
“Alexxxx is my guy he knows my order and its always friendly no matter how busy he is he always acknowledges us and says Hi...the girls are sweethearts always waving and saying Hi with a smile. The atmosphere is awesome nice and quiet. Very nice staff. You also have to take into consideration becuase of one bad employee or one bad situation u shouldn't blame the whole store or every employee.“
Customers` Favorites
“Besk dunkin around. Of course they get busy like everyone else and they take a but longer. But EVERYONE there is so kind. They try to make things right if theres a mistake. Love them. So glad I got a new job so I have to go to this one now.“
Customers` Favorites
“Definitely a good and busy Starbucks especially as it’s near a group of hotels.
Service whether in store or via app ordering is great; there were times the size of a drink was incorrect and staff fix it when brought up.
Very clean location with friendly and upbeat staff.“
Customers` Favorites
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“My favorite iced beverage! HONEY-Ginger -LEMON. HGL♥️ oh how I’ve missed you!!“