4.5
Superb
71 Reviews
425 Summer Street, Boston · 10.83 miles
Customers’ favorites
- Smoked Salmon and Bagel with Cream Cheese
- Traditional Buttermilk Pancakes
- Classic Cage Free Eggs Benedict
- New England Lobster Roll
“This morning, I went to Society restaurant inside the Westin for breakfast. I had the best experience one could ever wish for. Mya was my server. Her kindness and attention was infectious and tear jerking after a not so great experience. \nAfter a long day of flying and not having time to get a meal, we checked in around midnight.\nOur pilot requested our complementary sandwich boxes for crew that arrived after 11 PM. The front desk agent Nunzio said there was no food, they forgot to make them. We asked if he could check to see if there was at least fruit. In the most dismissive manner he could muster, he said NO. The manager did come out and mention that he could at least offer complementary breakfast vouchers. Our captain asked if we could have lunch vouchers instead because we don’t get up that early when we arrive really late. The manager said breakfast is all that he has approvals for. Understood.Then he went back to his office. Nunzio was still with us at the front desk, unwilling to answer any more questions about other options. I went to my room, dropped off my luggage and decided to call and get more information about the breakfast option, how to get it covered, times etc. Nunzio then said “well you guys walked away” and he hung up the phone on me. \nI put my clothes back on and went downstairs and I let him know that I understood this must be frustrating for him and we all work with customers but there’s no reason to be unkind. I tried pulling a bit of reasoning out of him, no luck, he was staunch and upset that he had to deal with anything at all. He gave me the breakfast voucher, and I went back to my room. \n\nWell Mya and the staff in the Sauciety greeted me with beautiful smiles, kindness and were complete BRAND AMBASSADORS for their restaurant and the Westin! I explained that we were the late crew and our food was forgotten last night, she went into service mode! She got me juice, coffee, and a omelette. She was so happy to make sure was taken care of. Mya’s nurturing and caring spirit over shadowed the entire experience from the night before. I asked about the other staff members as they were all so kind and so present as I watched other people come in. Johnny was in charge of the beautiful buffet. Everything was clean and the buffet was well displayed. Keon was the assistant server and presented as if he were leading the shift too:) I enjoyed the entire staff. I was very grateful as we all do the same kind of work/service just like I do on the plane. Kindness always wins. Hope to see their lovely manager Sandra and everyone again soon. Mya and Sauciety gave me the best experience ever!”
New American
