$ • Donuts

11 Pierce St, West Springfield
(413) 739-8577


Take-Out/Delivery Options


Reviews for Dunkin' Donuts

There trying too hard, to move orders out too fast. They keep forgetting items. I just went through the drive thru and was handed my ice coffee in the lady wished me a good day. I said what about my hot coffee so she went and grabbed it and gave it to me. And I said what about my food? And she went and grabbed it and I draw away. As I'm checking my bag I noticed my munchkins are missing so I still have to get out of the car go into the store and ask for my complete order.

they are so slow here. it should not take at least 10 minutes per car in drive through. there needs to be some serious retraining. we absolutly would have left but there's no way to exit (snow storm cleanup was finished yesterday) and after waiting 45 minutes to even get to the order speaker im not just going to leave. ordered coffee. medium hot peppermint mocha with one cream. had to repeat size twice. flavor three times and 1 cream twice. get to the window. pay. another...read full review

After months of second chances this is definitely the worst dunkin I've ever been to. Will start making the extra commute to the Rt.20 location from now on. Drive thru always takes an obscene amount of time when there's more than 3 cars, regularly get terribly made breakfast sandwiches, and this isn't even close to the first time I've opened up a bacon/egg/cheese to the wrong thing entirely.

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Monday 5AM - 9PM
Tuesday 5AM - 9PM
Wednesday 5AM - 9PM
Thursday 5AM - 9PM
Friday 5AM - 9PM
Saturday 5AM - 9PM
Sunday 5AM - 9PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.