Dunkin'

$ • Donuts

Hours:
11 Pierce St, West Springfield
(413) 739-8577

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Reviews for Dunkin' Donuts

When you have a loyal customer that comes every single day if not multiple times a day, and you have them stand in line for 22 min, waiting for that same person to make your coffee because they know you and how you like it, just to be told no she can’t make it. 1 I’m the customer not you. And then to refuse the sale is even more unprofessional. I’m not sure who the new lady was today but she needs to learn customer service. Yelling at her employees in front of people, scolding...read full review
Walked into what was seemingly a manager badgering her employees about their speed which evolved into a full blown argument between herself and one of the female workers, this caused much annoyance for us costomers as a line accumulated inside the establishment and another employee was left alone at the front having to multitask between taking orders and making drinks. The argument was taken to the back of the store but could still be heard by everyone up front. Very unprofessional...read full review
Walked into what was seemingly a manager badgering her employees about their speed which evolved into a full blown argument between herself and one of the female workers, this caused much annoyance for us costomers as a line accumulated inside the establishment and another employee was left alone at the front having to multitask between taking orders and making drinks. The argument was taken to the back of the store but could still be heard by everyone up front. Very unprofessional...read full review

More Reviews(49)

Hours

Monday 5AM - 8PM
Tuesday 5AM - 8PM
Wednesday 5AM - 8PM
Thursday 5AM - 8PM
Friday 5AM - 8PM
Saturday 5AM - 8PM
Sunday 5AM - 8PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.