$$ • Burgers, American, Family Style

1094 Riverdale St, West Springfield
(413) 733-9062


Take-Out/Delivery Options


Reviews for Friendly's

Richard handled everything that I asked for today. This man was polite, courteous, and treated my family with the utmost respect. And for that reason and him alone I will be returning to this location. He went far out of his way, and exceeded all expectations in order to make sure that when we left, we were satisfied and happy. 10 out of 10 for sure!

My family and I love friendlys, it's typically our go to place. I can see why more and more are shutting down. It wasn't an issue of staffing or being too busy. The waitresses were rude and after 20 minutes we were not greeted. After politely asking the waitress I was speaking to turned her back to my face and continued her task as if I was not speaking. Multiple visits in a row that have been highly disappointing.

The service was awful and the wait time was worst considering that there were only 9 guests in the restaurant when we arrived. My friends had to repeat the order several times to waitress and when food arrived some orders were wrongly done and some were cold and other orders she forgot to place therefore having to wait longer than expected to everyone receive there food. Just awful service but quick to charge and not miss an item on the check.

More Reviews(157)


Monday 11AM - 11PM
Tuesday 11AM - 11PM
Wednesday 11AM - 11PM
Thursday 11AM - 11PM
Friday 11AM - 11PM
Saturday 11AM - 11PM
Sunday 11AM - 11PM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.