$ • Hamburgers, Hot Dogs, Fast Food, Burgers

288 Park St, West Springfield
(413) 276-6426


Take-Out/Delivery Options


Reviews for Wendy's

I have frequented Westfield and west Springfield park st locations off and on for over 10 yrs. I'd like to say that at times their very poor customer service improved to good, but honestly I am just happy to receive a correct order from time to time. I would stop going for long stretches of time because of these overcharging of orders (pay to add cheese and never get the cheese) and mistakes (missing major components of the order). And increased wait times in the drive thru....read full review

Literally sat at the speaker for 10 minutes and never even had a person answer on the speaker the whole time. Unless they close at 8pm I'm not sure it's really excusable. I could have food cooked to order in the amount of time I was willing to sit there.

Well. When I have to actually call the store from the drive thru order taker. To get someone to take my order. Really kills the vibe. Then when someone answers. Says it's a shift change and hangs up. Yea. Really welcoming. Then a huff an puff when I go to the window. Totally unacceptable. Especially from a manager. Can not believe the experience last night. Definitely will start taking the extra few minutes drive to the other location.

More Reviews(106)


Monday 6:30AM - 1AM
Tuesday 6:30AM - 1AM
Wednesday 6:30AM - 1AM
Thursday 6:30AM - 1AM
Friday 6:30AM - 1AM
Saturday 6:30AM - 1AM
Sunday 6:30AM - 1AM

Hours or services may differ due to COVID-19. Please contact the business directly to verify hours and availability.