McDonald's in Hagerstown

“Definitely has working A/C so if you get cold fast like I do, bring a light sweater. 🙂
I had breakfast here and was good, the person who brought it did good too. Water nice and cold! Need that on a hot day !
I will come back again to this one.“

“I was driving a 26 foot U-Haul truck. Only the drive-through is open. And the manager let me my husband and my brother come make a order at the drive-through window. She is very friendly. And I can tell that she is a great leader because the team was happy and smiling. And willing to make a great McDonald’s meal. Even making sure that we had fresh fries. Whoever was working the Night Shift a young lady at night. She deserves high honors. As a fellow fast food worker if I worked at this, McDonald’s, I would want to be on her shift. She deserves her raise.“

“So I want to say that I came in as a truck driver and I’m leaving as a very, very happy client. This store at 8:07pm here on 8/14/25 was immaculately clean, and organized. Lots of sites are nasty, and not stocked on the cleanliness of their locations.

Thank you for whoever got “strict” on the cleanliness of this location.“

“Want to give a shoutout to Austin who always is working the drive-thru. It seems like no matter how busy they are every night, he always keeps a positive attitude and gives great customer service.

Everyone always puts McDonald's down but everyone still goes there anyways. Keep staying great Austin and shame to the negatives.“

“I must say this is generally my go to self treat for adulting like a boss. They generally have great service. They rarely ever get the order wrong or take a long time to bring it out, as I mostly do curb-side pick-up. Even when the app has issues they act in a understanding and timely manner to correct the issue.

Parking: There is ample parking here. Big lot so even when busy one can get in and out with very little frustration“

“I frequent this place a lot since its close to my work. The lines tend to clear out quickly and I haven't encountered very many messed up orders as I had in the past. Only big complaint is when I order food I'd like it to be fresh and not something that was reheated after sitting out for so long.“

“Thank you Hector for going above and beyond to fix my order with no hesitation!! I ordered a hamburger, the bread was a little hard, he remade it no problem at all!! I forgot to tell him no cheese and I told him that it’s no problem I will still eat it. He insisted he make it right.(I was grateful) It was much appreciated!! Clean and friendly environment.“

“I recently got a job close to this McD’s. I tend to hit up this McD’s at least once a week. I’m not good at packing my lunch.. lol!! But every time I go to pick up my food on the drive thru they are so professional, positive, polite and fast!!! It’s been a LONG time since I’ve been to fast food place where you can tell the manager is working with the staff to make sure they are providing the service they should. They don’t act like oh we’re a McD’s so let’s act like we are just some fast food place. Management takes the job seriously!! And it shows either the staff. First time i was there I went in to pick up my food and that’s when I noticed this. And thought wow, I haven’t seen that type of service since when I worked fast food at a new BK back in 1998. This last time I went, I got the $5 meal deal. And my coworker got 10 piece nugget meal. And let me tell you, both of us couldn’t believe how fresh the nuggets tasted!!! This McD’s is in a high traffic area, it you would never know it with how fast and pleasant of an experience I have every time. Great job management!!!! I will say, I only place my order online, and I only go at lunch time during the week. The only negative, and not even that big of a deal is sometimes the staff is hard to understand. But not to the point that I have no clue what they are saying. I feel terrible even bringing it up because the positives far outweigh this little issue.“