Customers` Favorites
Customers` Favorites
“I’m visiting family here from Canada, and while searching for a local breakfast spot, this Dunkin’ in Olney, Maryland happened to pop up. I don’t usually leave reviews, but after this experience, I felt compelled to share it.
The food was excellent, but what truly stood out was the exceptional customer service. Good food can be found almost anywhere, but genuine kindness and heartfelt hospitality are rare. That’s what made this experience unforgettable.
Waseem, the team leader, went above and beyond to make my family and me feel welcome. After learning that we were visiting from Canada, he treated us with such warmth, friendliness, and care that it genuinely touched us. We usually go to Tim Hortons back home, but I can honestly say I have never received this level of service anywhere before.
I’m now back in Canada, but if I ever return to Maryland, I will absolutely visit this Dunkin’ in Olney again and hopefully have the chance to see Mr. Waseem once more.
Thank you, Waseem, for your kindness and heartfelt service to me and my family. You made our visit truly special.
Highly recommended!! one very satisfied customer!“
Customers` Favorites
“The most Delicious donuts! 🍩“
Customers` Favorites
“My first time. I was greeted when I walked in. Manager was very helpful 👏“
Customers` Favorites
“Huge if true! Heres a hint:“
Customers` Favorites
“Edit: second visit, JUST as good. These are the freshest mochi donuts I've gotten within a 3 hour drive of Baltimore. They're so fresh that they taste just as good after 24 hours and only slightly stale after 48. This is great for me because with the long drive this is a treat I prefer to enjoy over several breakfasts. HIGHLY recommend. Don't have to worry about flavors being out of stock because they will make them fresh for you!
I drove over an hour to try the mochi donuts here and it was definitely worth it. There aren't any places that sell mochi donuts near where I live, but they're my favorite. The store was clean and organized, I didn't have to wait at all and there was plenty of seating.
The mochi donuts here were fresh and had creative flavors some of which I hadn't tried before (lemon poppyseed for example). The blueberry one had whole fresh blueberries on top that tasted great. My favorite flavor, ube, was out but the employee told me she could make more. It took only a few minutes. I really appreciated that they can make new fresh ones on the spot!“
Customers` Favorites
“I been coming to this Dunkin for the past two months. When I say all the women that work here is so polite, nice, professional and kind, I mean it. Especially Samantha, she has a commercial type of personality meaning she so nice and always smiling and very professional. It’s not a visit I have had where I went to this Dunkin and they were not greeting, cleaning, or nice and polite.“
Customers` Favorites
“The prices and selection here has improved And the ability to place your order ahead of time on the App is terrific.
Parking: Even when busy there is ample parking
Wheelchair accessibility: Spacious lay-out“
Customers` Favorites
“Nicest Dunkin’ I have ever been to. They don’t make em like this in New York. Large store on the corner with comfortable seating inside and on the patio, in the morning shade. Very busy, very clean location. Would have been quicker if I hadn’t ordered ahead, but the wait was not too bad. App orders are placed on shelves in front of the counter for pick up, which is something that wouldn’t make it New York, either. Coffee hot and fresh, doughnuts delicious. Bathrooms available. Accessible ♿️.“
Customers` Favorites
“Best place and amazing donuts. Always stop here when near by.“
Customers` Favorites
“Celebrating the Washington Nationals winning the 2019 World Series, celebrating a four year old’s birthday, celebrating Halloween. Nuf said.“
Customers` Favorites
“Stopped at this Dunkin Donuts after driving nearly 3 hours. Service was good, we only purchased coffee though. The restroom was out of service, which was disappointing after the long drive.“
Customers` Favorites
“I am not sure if the kiosk is not reliable or it's user error. I have tried twice to use it but the second time I focused on accurately adding the amount of sugar I wanted but it didn't go through because the barista served my coffee with no sugar and looking at the receipt it didn't have any sugar amount. She begrudgingly added the sugar for me.The coffee is always tasty.“
Customers` Favorites
“Considering it is located in a gas station convenience store, the place is not bad. Very clean, with seating and bathrooms. Fully stocked. Coffee and doughnuts weee very fresh. And the employees are very welcoming and pleasant to deal with. You have no choice but to leave feeling good. Accessible ♿️.
Vegetarian options: Options exist
Dietary restrictions: No luck
Parking: Gas station parking
Kid-friendliness: It is
Wheelchair accessibility: It is“
Customers` Favorites
“Fresh and hot donuts, loved the breakfast sandwiches. Amazing staff quick and very nice people persons. They know what they are doing at this location. Especially Isayana! What a sweet and lovely woman! Helped me quickly and made sure she got my order perfect!“
Customers` Favorites
“Excelente sitio para desayunar y compartir sus ricos dulces con toda la familia.“
“There are lots of Baskin Robbins, and this one is special amongst the bunch. They make the best milkshakes, the staff is very courteous, and friendly. They know us and know what we want when we walk in, and know what I want when I go in alone for my Chocolate malt“
Customers` Favorites
“Time to time I’ve been eating at following Dinkins around the Aspen Hill area, this is how will I rate as per my experience?
Aspen Hill (next to Home Depot) - 4/10
Aspen Hill (by the Wells Fargo) - 5/10
New Store (next to Popeyes) - 1/10
Why Layhill Dunkin’ is great in my reviews;
1. Cleanliness - Always clean and hygiene.
2. Customer Service - Very well spoken crew, quick order processing and know customer.
3. Manager and Charith and the rest of the staff is very friendly and very well trained.
4. I would like to rate Layhill store as 10/10 for their great service.“
Customers` Favorites
“Today I went to the drive-thru to pick up my order and it is very lovely. They can hear me and they are very polite and they get my orders done. Honestly I like coming here a lot. Sometimes I'm too lazy to like get out of my car so I would do like to take the drive-thru So I definitely would come here more often“
Customers` Favorites
“This is one of my all-time favorite Dunkin Donuts stores. Located in the Northgate Plaza Shopping Center, next to the Walgreens in Aspen Hill, I go out of my way to get my morning latte at this store. One of the many reasons I give this location my business is that I want to support the all-female staff. Not only is the staff quick and efficient with every process from the register to the drinks to the food/donuts, but they are also constantly on top of the cleaning. During downtime, machines are pulled away from the walls for sweeping, the floors are mopped, cases and counters are wiped, and the trash is emptied. There is no ego about who works the registers or makes the drinks and food. This staff works as a team and each team member handles whatever task needs to be done in that moment in order to best serve the customers. This team is friendly and efficient whether it's calm or chaotic. This is a smooth, well-run Dunkin Donuts. Oh, and if you need a last-minute gift for someone (or yourself) they always have tumblers on hand in various sizes and colors!“
Customers` Favorites
“Place has great staff and fast?“
“I needed to order a cake for a birthday and ordered less than 24 hours before I needed to pick up the cake. I called and spoke to Mohammad. He was super helpful and told me he could have the cake ready when needed. He walked me through the steps I needed to take to order the cake online and still have it ready when I needed it. I ordered the pink floral stripe cake and it was perfect; pretty and delicious! Mohammad even texted me afterwards to make sure I was satisfied! Customer service was top notch!“
Customers` Favorites
“This store has the BEST employees & customer appreciation! It is such a joy to go through the drive thru - multiple times weekly! - to get my daydream refresher and be greeted by the same consistently pleasant employees. There is one young man who has the best smile and always wishes me a wonderful day - regardless of how haphazard or chaotic I appear :) Seriously, if you want great customer service - and FABULOUS daydream refreshers - this is the store to come to. Thanks to all of you! You make my morning SO much easier!“
Customers` Favorites
“I always look forward to visiting Dunkin because of Panna. She consistently goes above and beyond to make every customer feel welcome. Her friendly attitude and warm smile truly stand out, even during busy times.
What I appreciate most is her patience—she takes the time to listen carefully, gets every order right, and never makes anyone feel rushed. It’s clear she genuinely cares about providing great customer service, and it makes a big difference in the overall experience.
Panna is a great example of what excellent service should look like. Dunkin is lucky to have her!“
Customers` Favorites
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“Friendly & speedy customer service; and the donuts were soft and fresh. The coffee was extra hot so it'd be good if you're commuting.“