“The staffing has most definitely changed. This is the most pleasant experience that I have ever experienced in this location! I stopped coming to this location for Starbucks for nearly a year. After 4 different rude,unfriendly, no smiling experiences, I gave up and took my money to St. Thomas location. I love that location too when I'm in the area. At the Owings Mills location( inside of the Giant), not only was I greeted with a pleasant person but she made sure my drink was amazing! I will start patronizing this location again. Thanks for your kindness and respect“
“Man, it's crazy how people don't understand how little things could really make someone's day. Austin I really appreciate you. Your customer service will take you a long way. I'm sure you'll have your own business soon. If you don’t then you will go far in life because of your heart. Aaliyah & Mel thank you for being awesome. You guys made my day just with a coffee. Thank you ‼️“
“Ana and Princess are truly awesome. Came out for some drinks and a treat with hubby this evening and the customer service they provided was top notch. Ana was extremely patient as we figured out our orders and she was so pleasant with us. Truly appreciated her disposition and kindness! Princess was great as well as she made our drinks and my bakery treat as requested delivering them with a smile. Thank you Ana and Princess for doing an excellent job and making the customer feel welcomed and appreciated, you are the best at your jobs!“
“Went today to get my birthday drink, the barista was so nice & explained to me how the birthday reward work… she mad me feel like I mattered and celebrated my birthday once I told her it was today🎉 I will visit this location again🫶🏽“
“The staff at this starbucks is always friendly and keep the location very clean! It's also nice they work on community initiatives. The only thing that I wish this location would fix is my ability to tip through the starbucks app, since they deserve it!“