Jimmy John's in Grand Rapids

“I like JJ but not enough to eat it frequently. But after working nearby I get it almost everyday. What got me is how they prepare it. You get every single component in every bite. What kind of ruined it for me is most locations just stuff it with meat and you have to work your way through to the mayo, jimmy peppers etc.. but here everything is balanced. I know this is just a chain fast food shop, but wow does it make a difference and I look forward to my lunches now. Just to further support this review, last Saturday I ate the Cubano at the location near 44th and Eastern. Couldn’t eat it after couple bites, just too much meat and had to take so many bites to reach the other toppings I requested. Ordered the Cubano here today.. finished it..“

“Exactly like a Jimmy Johns should be - freaky fast - delicious food - great service.

We stopped on a road trip and our three sandwiches were made by the time I finished my bathroom break.

Thanks JJ crew!!“

“Staff was awesome in taking care of my mistake as i ordered wrong. Very friendly, it was late at night and they didn't seem bothered that I put them out although I know I was surely a huge inconvenience. Thank you for great service and going above and beyond!“

“My son and I were at this location when a large storm that required us to seek shelter came through. The workers were were kind, helpful and made a scary situation seem more like an adventure. We appreciate them. The sandwiches were great too!“

“Great Food ! I love coming here every week to get me a vegetarian veggie sub sandwich because they are my favorite! Plus the guy who fixes these sandwiches does a phenomenal job every time too! So definitely a 10 out of 10 for me! My Favorite Jimmy John's Location“

“Absolutely amazing store!!!! I order here around a dozen times every month for my office when we get lunches for clients. We often submit large orders with substitutions and sometimes have multiple orders in one day. I can’t imagine the volume of orders they get besides us being downtown and the food still manages to get here super quickly. Every one of their employees I’ve interacted with have been very friendly and helpful as well. Not to mention the food comes out great every time. They definitely deserve recognition for all their hard work—thank you!!“

“This was not the worst sub shop I've ever experienced. But still, I Ordered extra turkey on sub, instead got less (1 thin small piece that didn't even cover the whole sub sandwich), but paid for the extra turkey!
The service was ok, but I did indeed saw a worker (young teen) throwing food at another while preparing a sandwich. That really didn't bother me as much as getting (1) that's right ONE small turkey slice on my sub! I just wish i had taken a picture of the sub and the inside as proof.
Per the owner's response, I was harsh and not completely fair in my review. The food really did taste good other than below average meat (1 small slice in the whole sub and no extra for extra meat). I went next door to Family Fare Grocery and had to spend an extra $4.99 for extra meat which I shouldn't had to do. But I did go back the next day for an explanation, which none was given. No coupon or anything was offered.
My original rating was only 1 star, but because the owner didn't chastise me for telling what I have seen and my experience there, I'm changing my review to 4 stars instead of 1.
You see this was the very 1st time I had ever been in JJ's, and I guess I expected a pleasant experience. You know what they say, FIRST IMPRESSIONS are lasting,“

“EDIT 1/22: The manager reached out to me for details to help make it right. Therefore I'm editing my review to reflect this. Thank you!

Slowest Jimmy John’s around! Consistently takes 30+ minutes for any online order. Walk ins will get served and made while I’m waiting for an online order placed 20 mins ago. (And the app says it’s ready) No one asks what I’m waiting for or anything.“

“Price vs serving size wasn't the best for the picklewich sandwich, basically a large pickle with meat and cheese but its exactly what you would expect. The employees were very helpful, friendly and professional. Table could use a cleaning more often, not to big of a deal since its a sandwich in a wrapper! Overall satisfied. Oh and the pickle chips are awesome!!!“

“I got carry out. I like the sandwiches. I got excellent help from the person at the window, so I ordered my sandwich online (the tricky part is knowing the address of the restaurant you're at) and saved $5! What they need to fix, badly, is the weird barnacle that juts into the left side of the exit. It's very important to swerve right and not drag your car over that odd piece of pavement.“

“Of all the sandwich shops I know of, I prefer Jimmy Johns the most. I think they're a tiny bit more expensive but the quality and taste improvent over other places makes it worth it. I wish there were more locations in my area to be able to eat there more often than I currently do.“