Crumbl

Name: Crumbl
Address: 8600 Ward Pkwy Ste 1018, Kansas City, Missouri, 64114, US
Telephone: (816) 301-4930
Price range: $$
Rating: 4.6

$$ • Bakery, Ice Cream, Dessert

Hours:
8600 Ward Pkwy Ste 1018, Kansas City
(816) 301-4930

Menu Order Online

About Crumbl Cookies

Crumbl in Kansas City is known for its fresh, delicious cookies that look just like the pictures. Customers appreciate the variety of flavors and the quick, friendly service. The cookies are often available almost immediately, making it a popular spot for a quick treat or a gift. Many reviews highlight the friendly staff and the fast service, with some describing it as a kid-friendly and accessible place with plenty of parking.

One customer shared a story about an issue at another location, where a misunderstanding with a gift card led to a negative experience with a disrespectful manager. However, the customer praised a staff member named Matthew for his kindness, empathy, and helpfulness, calling him the best employee and suggesting he should be the manager. Matthew went out of his way to give a free cookie to ensure customer satisfaction, demonstrating excellent customer service. The reviews suggest that staff like Matthew make a big difference, while some others, including the current manager, may lack professionalism.

Overall, Crumbl is a favorite for many, especially for those seeking a quick, tasty treat. It’s a good place for kids, and the parking lot makes it easy to visit. While not the healthiest option, it’s perfect for a cheat day or a gift. The staff’s friendliness and the quality of the cookies keep customers coming back, with some even traveling extra miles to visit this location.