3.0
Average
302 Reviews
1005 Goodman Road, Horn Lake
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Crispy Colonel Sandwich Meal
- Mashed Potatoes & Gravy
- Spicy Chicken Sandwich
- 8 PC Nuggets Combo
“I want to bring attention to an experience that I had at the KFC location in Horn Lake, MS. Specifically pertaining to a Ms. Tenesha. Or so my receipt says that’s her name. From the moment I pulled up to the drive through to place my order, to pulling up to the window to pay, and even being asked to pull forward to wait on my food, I have to admit something felt different. At first, I wasn’t sure how it was going to go. We have all had those fast food experiences. The rushed greeting. The flat tone. The sense that you are just another car in a long line. When I was asked to pull forward and wait, I assumed I knew exactly how this story would end. Cold fries. Long wait. Minimal communication. Instead, what I experienced was the complete opposite. Ms. Tenesha, according to the receipt, was pleasant from the very first interaction. Her tone was warm and patient. She did not rush me. She did not sound irritated. She sounded welcoming. Genuinely welcoming. When I was asked to pull forward, I braced myself for inconvenience. What I received was consideration. She ensured my fries were made fresh. Not reheated. Not scooped from the bottom of a bin. Fresh. That small decision speaks volumes. In an industry where speed often overshadows service, Ms. Tenesha delivered both. She made a routine drive through visit feel intentional and valued. That kind of customer service cannot be trained into someone who does not already care. Employees like her are the reason customers return. They are the face of your brand. I believe excellence should be acknowledged when it shows up. Ms. Tenesha deserves meaningful recognition for her professionalism, kindness, and attention to detail. I strongly encourage corporate to consider rewarding her in a significant way, even to the extent of a monetary bonus such as $500 for her outstanding service. It is rare that someone at a drive through leaves a lasting impression. She did. And KFC is better because of it.”