Chipotle Mexican Grill in Charlotte

“I just want to acknowledge the staff here. Yesterday around one I came in to get a bowl and every single staff member I encountered from the beginning of the line to the register was so pleasant and in uplifting moods. It was so refreshing. Not to mention my bowl was so good and ingredients were fresh.“

“anytime I come to this chipotle I always get great customer service. They always put love into my bowl. Never had a negative interaction. I’ll make sure I always come to this one. This is my homebase chipotle I would not go to any other chipotle. great hospitality. I’m one loyal customer. everybody needs a raise.“

“I recently started eating again at Chipotle. I remember when they had problems with their food. I love the steak bowls, so good, some locations taste fresher than others. I also know they can clean better, the checkout was dirty, all it takes is to wipe it down with sanitizer, good lord 😏“

“Working out of town and I came to this location because it had better reviews. They were fully stocked employ working. The line was calling out items half stock quarter stock. I even heard an employee back in the back of house replying with “heard“. I wish all chipotle was like this. I routinely stop at chipotle getting off late from work. This was a great experience.“

“This chipotle location has single handily restored my faith in chipotle. I feel like the last year or so the quality of the food has gone down and the customer service has been subpar. I mostly attributed that to them hiring young people who are often not trained or equipped with customer service skills. However, my last two visits here (one in person, one pickup order) have been amazing! No exaggeration! The manager (if it’s still managers that wear the collared shirts) does seem a bit stressed but she is obviously working hard. I saw her on line and fulfilling mobile orders. I also saw her ensuring that people were not waiting unnecessarily. The chips and guac were amazing! Like legit I have not experienced such a flavorful chipotle guac in YEARS! They do seem short staffed, but they are obviously still making it happen.“

“I’ve visited this chipotle location numerous times since it opened both during the day and in the evening and have yet to be disappointed. I’ve been greeted with great customer service, the food is flavorful and cannot complain about the portions. I’ve visited chipotle restaurants all over the country (work trips) and this one has quickly become my favorite. Keep up the good work guys!!“

“I had an amazing experience at the Chipotle location in Uptown Charlotte on Tryon. The service was outstanding, and the food was fresh and perfectly prepared. A special shoutout to Alexis, I believe was her name and she went above and beyond to ensure everything was perfect, including bringing out a fresh batch of chips. Her exceptional customer service truly made the visit memorable!“

“Our new favorite Chipotle! This is the best Chipotle in town, hands down. They were incredibly nice, even offering a sample when we unsure of what to get. Their rice is superior to any other—soft and flavorful, not crunchy and dry. Can’t sing enough praise for this restaurant, both the taste and how it’s run.“

“Rating as a Doordash driver. Order was ready and staff were welcoming, friendly and professional. Also if you have the time and a bit of spare cash, donate to save the animals at the small table, outside to the left of the main door. A very sweet and to be honest, gorgeous and genuine young gal named Kat(spelling?)....talk to her!“

“Whoever cooked the food the night of December 8th ate it up. This is the first time in years I’ve eaten at a Chipotle that has actually bothered to put lime and cilantro in the rice. Thank you so much I’m still thinking about my burrito from last night.“

“I frequent this Chipotle often, and it’s consistently excellent. The food is always fresh, flavorful, and noticeably better than most other locations I’ve been to. It’s easily my favorite Chipotle. Occasionally, later in the evening, they may run short on a few items, but that’s understandable and hasn’t been a major issue. Overall, a great spot with solid service and great quality.“

“Loved it! The wonderful woman who made our orders was friendly and also made sure to follow regulations when we told her one of us had an allergy. She took the time to go get a fresh batch of guacamole that wasn’t cross contaminated. You don’t always see this kind of care just anywhere so this was much appreciated! She’s an angel!“

“Delicious and fresh.
Take a look at the folding technique here.
I shouldn’t have to bit through 4 layers of tortilla inside the wrap. Then be left at the end with a giant pocket of only cheese.
Burritos are long, not ball shaped“

“Ignore anyone else. This is the best Chipotle I've been to in charlotte. They give you a really good portion size for online orders. It's exactly what I request on my order. And it's done at the time I request. I do personally say don't choose the quickest option if you want the food to be ready when you get there. Because it's just not going to be ready within 10 minutes. You're going to want to choose the 20 minutes away option which usually the second option from when you're placing. You'll have no issue..

My only complaint is it's way too crowded which is not their fault. But there's a reason why so many people come here and it's one of the most packed Chipotle's I go to.

I go to various Chipotle's across Charlotte I get the exact same order at every single Chipotle I go to. And they're the only ones to make it perfectly have it tastes perfectly and give a decent portion size for how much you're paying.“

“Honestly the best chipotle I’ve had in forever. Portion was actually normal.

To the owner:franchisee- pay your workers more and hire better please. This location gets BUSY and I can see that a couple employees are carrying the whole staff.“

“While I understand why people are complaining about this location I at the same time somewhat don’t. Ordered 3 bowls because doordash had a 25% for one and I do consistently like the burritos. Read the reviews and kind of regretted ordering but when I got there everything was clean, they were nice and simple didn’t do the “how can I clearly be fake nice to you” and I checked the bowls and they were fine. Only slight complaint is I paid for adobo sauce and didn’t get any and they stacked the hell out of my bowl with beans, other than that it was perfectly fine.“

“Ive been ordering from this location for a long time and until recently i had stopped doordashing from here because the quality was bad or the food delivered was wrong. I just ordered a bowl and i want to take the chance to say it was one of the best I've ever had. Period! The chicken was juicy, the toppings were plentiful, and the chips were crunchy! Whatever you are doing, please keep it up from a quality standpoint and I'll keep ordering. Amazing job!“

“This is the best location from west charlotte to south end. Hands down, I will always take this drive no matter where I am on this side of town. The food at this location is always fresh tasting, service is fast and the staff is very nice. I tell all my friends that love chipotle to go specifically to this location. 10/10 I can’t make it up.“