McDonald's in Lexington

“They rebuilt this mcdonalds, good is good. Store is clean. Got my food pretty fast. But the inside is now small, no drink machine to fill up ur own drinks, the inside kinda gives off the vibes that they are going to be ran by robots one day. Little to no interactions with any employees while waiting on my food.“

“This location is usually very good. The staff is friendly, and service is generally fast and efficient. However, I've had two frustrating issues with mobile ordering in the last six months.

The first time, the store was closed in the middle of the day with no signs posted, yet mobile ordering was still active. The second time, after I had already placed a mobile order and arrived in the drive-thru, I was told they were having issues with the online ordering system.

In both cases, the app still allowed orders to be placed, and I had to go through the process of requesting refunds and getting my rewards points back. Overall, it's a good location with great employees, but there definitely needs to be better communication and coordination when mobile ordering isn't available.“

“The night shift manager, Stephanie is the best!! She goes above and beyond to make sure my order is right every single time. Night shift in general is much more friendlier, laid back, and easy to talk to. Sometimes I feel like I'm visiting a friend when I go there in the evenings. And even though the staff is primarily teenagers, I feel like they are getting some much needed discipline and learning how to deal with the public. I, too, worked fast food as my 1st job and even though it was agonizing going to work as a teenager, I learned some very valuable life lessons. I can only hope the teenagers at McDonalds are doing the same thing. Not to mention the food and McCafes are much much better at this location compared to any other McDonalds I've been to in and out of the county!! And I've been to quite a few! I'm not sure if the McDonalds in surrounding areas have the same general and or district manager, but the other McDonalds sure could learn a thing or two from this location. For example, the lattes at the Welcome location are always mainly milk and very little espresso. Same with their mocha Frappés, they are more ice than anything which waters them down super quick. Not to mention the older night shift manager seems like she's always got an attitude. Highway 8 McDonalds' food is usually overcooked and their fries are cold. They do have a friendlier staff than Welcome though. Overall my experiences at this particular McDonalds (Winston Rd) have been pleasantly positive and I will continue doing business with them.“