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“I had a fantastic experience at Dunkin' located at 439 Madison Ave, Albany, NY 12210. The customer service was truly top-notch, and the freshly brewed drinks were delightful. The staff members were not only fast in serving but also incredibly polite, making my visit all the more enjoyable.One convenience I appreciated was the availability of parking and restroom facilities. It made my stop here even more convenient.However, I must note that the exterior surroundings were less than ideal. There seemed to be safety concerns with the presence of individuals engaging in inappropriate activities nearby, such as solicitation and drug-related issues. To improve the overall environment and ensure the safety of customers, it would be advisable for the establishment to seek assistance from the local police or relevant authorities to address these concerns.Despite this, my experience inside Dunkin' was excellent, and I highly recommend it for their exceptional service and freshly brewed beverages.“
“This location was good, but it's a tight pull in on a busy street. Went inside to order it wasn't crowded, there was parking. The staff was nice and friendly. They didn't mess up the order or the food, and it was clean inside. They have a new churro donut that's supposed to taste like churros, I guess, but it doesn't. It tastes like one of those old fashion cinnamon sugar donuts, except it has a fancy shape. Like, c'mon, dd you know dang well that doesn't taste like a churro. lol maybe if they had like a caramel drizzle on it ? then maybe, but yeah, no Anywho, it's dunkin donuts what else is there to explain.“
“I rarely review chains because the experience usually varies every visit. However this Dunkin’ Donuts is the most consistent one I’ve ever been to. I’ve been going here multiple times a week for months and my order is always correct, fresh, and timely (even though they are PACKED with state employees)... The staff here are friendly and fast.“
“Staff and service is great, but it is SO HOT in there. It’s been like this for months and I can’t believe the owners haven’t done anything to fix it!!! There’s some janky machine that looks like it’s supposed to be cooling the air but does absolutely nothing. I feel so awful for the workers who have to then be surrounded by ovens and hot coffee when it’s already so hot in there. How is this environment safe or legal for the employees?!“
“There were 2 workers, a white male Alex and a Spanish woman who could speak 4 different languages. And they were VERY VERY funny. Literally the BEST 2 employees at Dunkin period. If they fire either of them I will never go there again. Dunkin. Never fire these two“
“I rarely review chains because the experience usually varies every visit. However this Dunkin’ Donuts is the most consistent one I’ve ever been to. I’ve been going here multiple times a week for months and my order is always correct, fresh, and timely (even though they are PACKED with state employees)... The staff here are friendly and fast.“
Coffee Shops • $
“The team is small but they try their best! I’ve never seen them being disrespectful and they treat their regulars very well. One of the best Dunkin’s in Albany!
Side note: I’ve seen many people being disrespectful and rude to the staff but I’ve witnessed multiple occasions where the staff kept it professional and offer to make it up to the customer. These customers who are being rude and disrespectful go above and beyond for no reason, when the staff is more than willing to make it up to the customer compared to other Dunkin’s I’ve been to.“
“A friend of mine was having surgery at Saint Peter‘s Hospital across the street. I have some time to kill, I was looking for somewhere to eat lunch. Now Dunkin’ Donuts is known for its coffee, which I don’t drink coffee. But they are in a wide selection of muffins donuts and bagels. I had to toasted sesame seed bagels with cream cheese which were absolutely delicious and filling, +2 chocolate cream donuts,, and a 20 ounce diet Coca-Cola the bill came to nine dollars. But what absolutely gives this place five stars in his while I was sitting eating an old fellow came in in a wheelchair, and the young man behind the counter came out from behind the counter over to the man to take his order and take his money and brought his order to him and helped him out the door There is hope for mankind yet“
“I have went here on at least six occasions this semester as a UAlbany student. There was only once where my coffee wasn't available for my mobile order, but it came quite quickly.Every time my donut wasn't ready I was able to ask and was given the donut with no buts about it.I have seen negative reviews and those people are entitled to those reviews. However, one day I was grabbing my coffee just like any other day and I saw the beauty of this Dunkin Donuts.An elderly man(a regular because he was addressed by name) was asked by an employee if he got his regular order today because he was still waiting. One of the young women there courteously helped him and clarified what he was still waiting on for his individual order.It's moments like those where you realize just how incredible fast food workers are and that we don't always give them enough respect. I realize some people have had bad times at this location, but I hope this shows you a side you might not always see.As James Baldwin once wrote, "One cannot deny the humanity of another without diminishing one's own."“
“Seriously I tell everyone that THIS is the best Dunkin in town! Coffee is always delicious, never had an order wrong, people always nice, and quick as can be. I never thought a gas station, also great btw, would also have the best Dunkin but by golly they do!“
“Firstly I would like to say the quality of the donuts and muffins are pretty good. Much better than the DD is NYC. HOWEVER the customer service is to be desired. The line for drive through is long so I just park and come in. I accidentally cut off a gentleman I didn’t see so when the counter person said next, I said I was here first. The gentleman said it’s ok she can go. The counter person snapped and said he was here first! Her tone and attitude was a bit off putting from there. Thin, brown skinned lady with braids. I didn’t say anything back. The second time they had FOUR people manning the drive thru so I had to wait a bit. They saw me and didn’t greet me or well anything. Customer service is lacking but food is tasty. I did use the drive thru once and they were nicer there.“
“First time here! I had an awesome experience this morning. The team working was amazing. I will definitely be back when I’m in the area. So glad I chose Dunkin this morning. Food came out in a blink of an eye! Food tasted excellent! Team was awesome my server was incredible. The new coffee with protein is delicious. Thank you all! Great suggestions!“
“This is prob the best Dunkin’ I’ve been to. The staff on today was really friendly & made my order PERFECT. The majority of Dunkin‘s don’t know how to make the iced caramel latte correctly, but when I got it here it was made the correct way & my bagel wasn’t burnt! Definitely will be a returning customer.“
“You will get served fast and well here. While sometimes it may feel a bit uninviting, the people here are earnest and efficient. I could also not be the target for extra social interacting on the staffs behalf being directly across from a very active hospital, so lend some perspective when you stop here. Your sandwich will taste good.“