Customers` Favorites
Customers` Favorites
“Excellent service and excellent food. Highly recommend the black cod.“
Customers` Favorites
“Highly recommend! We sat at the bar and got to know the manager, bartenders and a waitress. All were very friendly! They made us feel welcomes and talked about the food and drink menu well. Very laid back atmosphere but super friendly. Food was phenomenal! I’m celiac and they were very knowledgeable and made great suggestions. Definitely will be coming back“
Customers` Favorites
“The burrata is delicious, steak is perfect every time“
“We had a great experience here and are looking forward to another visit soon! The chicken was delicious and a lot of food! Heard about their steak deal on Tuesday and will have to get back there to try that out! Service was wonderful and the whole feel of the restaurant was great! Highly recommend.“
Customers` Favorites
“I had my birthday dinner here last year. It was an absolute amazing experience and this is one of the best restaurants in town, food and service wise. Making the reservation for a large party has been a pain at other restaurants but at Mcgills it was extremely easy and straight forward! My group was split between two tables but we were tucked into a nice corner. The atmosphere was wonderful. We had two servers and they were extremely attentive, funny, and kind. It felt like they were apart of the group/party and they truly elevated the experience. I would absolutely recommend this restaurant!“
Customers` Favorites
“I’ve dined at Villa Ravenna nearly ten times, and until my most recent visit, every experience has been exceptional. The food has always been outstanding—beautifully prepared, consistently delicious, and well worth the price. When I dine at Villa Ravenna, I’m not just paying for a meal; I’m paying for the entire experience: the ambiance, the attention to detail, the hospitality, the desserts, coffee, limoncello, and the little touches that make the restaurant special.
Because of those consistently excellent experiences, I felt compelled to share feedback about my visit last Friday.
First, the food was excellent, as always. There were absolutely no complaints regarding the quality of the meal. The issue was simply that the service did not match the standard I have come to expect from Villa Ravenna.
The service wasn’t bad. In fact, it was still above average. However, there were several missed opportunities that made the experience feel less polished than usual.
Early in the meal, I dropped my fork. Our server immediately said she would bring a replacement, but when she returned she had forgotten it. This wasn’t a major issue—everyone makes mistakes—but it was the first indication that details were being missed. When I asked if I could borrow a fork from a nearby table, she immediately remembered and apologized.
Later, one member of my party finished both their water and beverage. Our server visited the table multiple times without acknowledging the empty glasses or offering refills. Eventually my guest had to request another drink. Again, not a major problem, but not what I’ve come to expect from a restaurant operating at this level.
I do want to recognize something the server handled very well. A member of my party accidentally ordered the wrong menu item. When we realized the mistake and explained it to her, she was gracious, understanding, and accommodating. There was no frustration or attitude whatsoever, and I genuinely appreciated how professionally she handled the situation.
Overall, this was not a bad experience. It was still a good dining experience at a restaurant I genuinely enjoy. My concern is simply that the service fell short of the standard Villa Ravenna has established over the years. I frequently recommend this restaurant to friends and family, and on this occasion I felt the overall experience for my guests was somewhat diminished by several avoidable service lapses.
I am sharing this feedback because I care about the restaurant and want to see it maintain the consistency and excellence that have kept me coming back. I fully intend to return. I simply believe that when guests are paying for a premium dining experience, both the food and the service should consistently reflect that standard.“
Customers` Favorites
“Best Hostess and wait staff I’ve seen in quite some time. Food was amazing and a great time with friends.“
Customers` Favorites
“Great place to have a large party gathering“
Customers` Favorites
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“Great food and drinks, very attentive wait staff. It was fun trying to find the restaurant atmosphere and ambience wer exceptional.“