Starbucks in East York

“Tough critic. I find that depending who is at the back of the counter the experience changes a lot. There are a lot of teens that come here and that's fine but they tend to take over and not realize that there are people around them.
So that kind of breaks the atmosphere. I have also walked out on numerous occasions because the staff ignored me at the counter. When there are three customers in line you shouldn't have to wait ten minutes for a black coffee.

Maybe that is something that the management should look into. Again. Not consistent but when you are paying a premium price for coffee, it goes without saying that you expect a minimum of courtasy.“

“Marlie gives exceptional, excellent service. She is efficient, friendly, polite, very hard working. She always goes the extra mile. She is professional, friendly always with a smile . She is passionate about her role at Starbucks. She is the absolute best and I see how she is eager to train the newer staff with much patience. She is kind, caring and will always thank me and knows how to make a gloomy day better by her dynamic personality. I would recommend this Starbucks based on the consistent outstanding exceeding my expectation service Marlie always provides“

“I tried to redeem my free birthday drink online last April, but the app wouldn't allow it. Parking is difficult at this location, so ordering ahead would have been much more convenient. Hopefully, the online system gets fixed soon. Luckily, the young lady who took my order was incredibly kind and made my day extra special. My phone died right as I reached the counter, and there was a long line behind me, but she was so patient and considerate. I wish I remembered her name to acknowledge her properly! Thank you, Starbucks, for the yearly birthday rewards—we truly appreciate it!“