Starbucks in London

“I have to say this store went above and beyond from the amazing drinks to the personalized notes on each cup was the most amazing touch as i called to speak to the manager about the notes to thank her staff she was friendly and showed great passion in her staff what a pleasure and this will be the only store i deal with from now on pat yourselves on the back great job and a big thank you from us 🥰🥰“

“Lovely folks! We used the drive thru this morning with three very different breakfast orders. The server on the intercom was polite and very positive without sounding fake. Clearly the team works well because we received food and drinks in less than 5 minutes. We ordered in the drive thru which makes this all the more remarkable. Everything was well packaged and we received extra napkins with a smile. Loved this experience. Over the top.“

“Starbucks is a convenient and reliable spot for coffee and quick snacks. The drinks are consistent, and the staff are usually friendly and helpful. The atmosphere is comfortable for sitting, working, or catching up with friends, and most locations are clean and well maintained. Overall, it’s a solid choice if you want a familiar coffee experience with a variety of beverages and light food options.“

“Starbucks is a reliable coffee spot that you can pretty much count on no matter where you go. The drinks are consistent and easy to customize, whether you like something simple like a latte or one of the seasonal specials. It’s convenient for grabbing coffee quickly, and the menu has enough variety that most people can find something they like.

The atmosphere is one of the best parts. Most locations are clean, modern, and comfortable enough to sit down and study, work, or meet up with friends. It can get busy at times, but it still feels like a decent place to hang out for a while.

Food options are basic but useful if you just need a snack or something small on the go. Nothing really stands out, but it does the job.

The main downside is the price, since it’s more expensive than a lot of other coffee places or making coffee at home. Some locations also get pretty crowded during peak hours, which can make it harder to find seating.

Overall, Starbucks is a solid, dependable coffee shop that works well for convenience, consistency, and a comfortable place to spend time, even if it’s not the cheapest option.“

“Five hundred stars to customer service agent Christopher ( I hope I read the nametag correctly lol) This morning this young man’s smile and genuine service made our day!! Why can’t everyone be like him! Amazing job! Please always stay amazing 😊“

“I went in for a birthday drink and asked the recommendation of the barista for a hot drink. She recommended this and I can honestly say I don’t think I’ve had a tastier drink!! This coming from the girl who has tried to dupe a smoked butterscotch latte with caramel and vanilla shots. Anyways. I want to say a huge thank you to the barista both at the cash who suggested it as well as the other one who was so nice and wished me a happy birthday.“

“I can’t say enough amazing things about the Starbucks at Dundas & Clarke Road in London, Ontario. I go here multiple times a week and the team always makes me feel so welcome, but what they did for me on April 20 truly meant the world.

I had been in an accident and couldn’t pick up my mobile order, so I called the store. The barista I spoke with on the phone was incredibly kind and told me not to worry and to focus on my safety.

Later, when my husband brought me in, not only had they made our order, but the lovely barista who I wish I knew her name.. she also gave me a full refund in her words, just to brighten my day. Crystal, who I always see there every morning I come, she even came to the window to check on me and told me I was “like family” to them.

I was overwhelmed with gratitude, I literally broke down in tears. This team goes above and beyond in a way that is rare to find. They don’t just make great coffee, they genuinely care about people. I wish ALL Starbucks had this kind of crew behind it all.

Thank you to Crystal and the entire team working that morning. You made a very difficult day so much better ❤️“

“My brother and I stopped by while we were in Loblaws. The single worker was chipper and got us our orders quickly. Our drinks were hot and well-made, although I think their prices are a bit too high. The sitting area was clean, however, it wasn't the coziest. Being in a grocery store and all.

Parking: This Starbucks is part of Loblaws, so the Loblaws parking lot would be your ideal option.“

“Emma is such a wonderful part of the Starbucks team. She’s hardworking, bubbly, and has the sweetest attitude. Every interaction with her feels warm and genuine, and she truly brightens the day of everyone she serves. Her positivity and care don’t go unnoticed, keep up the good work Emma you are amazing and I appreciate you so much ❤️❤️“

“I was already having a bad day with school and life so i decided to treat myself and get a drink and a sandwich but only my sandwich came so when i reordered it off doordash they sent me and extra one and a heart cookie. im so beyond greatful for this starbucks!!“

“went in to the Masonville mall Starbucks yesterday around 12;45. they said their register system was down and that they were only taking orders through mobile app. after we ordered on the Starbucks app the whole mall lost power. the girl working there was extremely helpful, she was in the middle of the cafe helping all the other customers. she asked for the details of my order and when they couldnt make the exact drink because of the power outage she suggested multiple other drinks similar they could make that turned out to be better then what we had first ordered. they handled themselves very politely and well in the middle of the power outage, despite some of the other customers being not so polite themselves. did not catch the girl who was standing in the cafe or the girls behind the counters names, but they were all so very accommodating and lovely to interact with. overall, definitely a organized store with well trained staff, will be returning soon.“

“I’ve worked a few hours from this location today and last week, due to tech issues at my home. All of the breakfast and lunch items I’ve tried so far were great. The store and washrooms are tidy; service is good. It seems like a super popular location for high school break times! My only suggestion is to turn the music down a bit… it’s a little noisy inside.“

“I have been coming to this Starbucks location regularly, and every visit continues to be a wonderful experience. The team is consistently fast, hardworking, and highly professional. Even during busy hours, they manage orders quickly while maintaining a positive attitude and exceptional service. What I appreciate most is that they go beyond simply preparing coffee—they take the time to have personable conversations and connect with customers, which makes the atmosphere feel friendly and uplifting.

I would especially like to recognize the supervisor, Soph.
Soph’s leadership and kindness are clearly reflected in the culture of the store. They are always welcoming, attentive, and incredibly personable. Soph makes every visit feel special and truly creates an environment that feels like a small community. It is rare to see someone who balances professionalism, warmth, and efficiency so naturally, and it makes a lasting impression.

Thank you to the entire team for consistently providing such excellent service.“

“Always drop in here on my way to the office once a week. Staff no matter what time it is are always happy and cheerful! I mean I grab coffee at 6am so yeah they are very welcoming and super nice. Coffee always tastes amazing and just so fresh! Thank you for the great coffee and service!“

“I visit this Starbucks location frequently and spend a significant amount of time and money here, which is why I feel it’s important to share this experience.

During a recent drive-thru visit, I forgot to order a pup cup at the speaker. Before paying, I politely asked if it could still be added, and the staff member said yes. However, after scanning my card, I was told, “Next time make sure to order at the speaker.”

While this may seem minor, the comment came across as dismissive and made me feel uncomfortable. Forgetting something in the moment can happen to anyone, and for some individuals, including those with memory-related challenges or disabilities, it’s not always avoidable. I was not being rude or trying to bypass the process, I simply forgot and asked politely before completing the transaction.

Customer service should be accommodating and understanding, especially in situations like this where a small request could be handled with kindness. The interaction left me feeling hesitant to ask for anything further, even something as simple as a straw, because I felt like I had already inconvenienced the staff.

I’m sharing this because I believe in the importance of inclusive and respectful service. A small shift in tone or approach can make a big difference, especially for customers who may already feel vulnerable when speaking up“