Starbucks in London

“I love Starbucks, but why do we need to tip lol? I don’t get tipped at my job serving people I’m not sure why you need a tip either, not making enough money as is, go get a second job like the rest of us. Also the baristas here are ignorant and rude when you try to ask them a question. Being entitled gets you so far. And far from a tip for sure.“

“Lovely folks! We used the drive thru this morning with three very different breakfast orders. The server on the intercom was polite and very positive without sounding fake. Clearly the team works well because we received food and drinks in less than 5 minutes. We ordered in the drive thru which makes this all the more remarkable. Everything was well packaged and we received extra napkins with a smile. Loved this experience. Over the top.“

“Stopped by this Starbucks while visiting London for the weekend. Great location right along Richmond St—super convenient if you're exploring the area or heading toward campus. The team was friendly, orders came out fast, and the seating area was clean and bright. Perfect spot for a quick coffee break before doing some shopping nearby!“

“Average Starbucks.

When I went they were sold out of almost all the food options and several of the drinks. But the staff were very friendly and offered some alternatives.

Parking: Paid parking in the lot to the northwest“

“My daughter and her friend ordered drinks through the app to this location accidentally, and when they showed up at the location they thought it was, they had no record of the order. The team there was rude about it and made them pay again to get their drinks, had no solutions to offer except paying twice. When I called this location to cancel the making of their drinks, they said that if we drove over they'd happily refund the money AND apologized for our bad experience. They followed up with the unhelpful location and really made our day. They called it an honest mistake and wanted to make sure the girls had a pleasant experience. Above and beyond - very pleased.“

“I went in for a birthday drink and asked the recommendation of the barista for a hot drink. She recommended this and I can honestly say I don’t think I’ve had a tastier drink!! This coming from the girl who has tried to dupe a smoked butterscotch latte with caramel and vanilla shots. Anyways. I want to say a huge thank you to the barista both at the cash who suggested it as well as the other one who was so nice and wished me a happy birthday.“

“I can’t say enough amazing things about the Starbucks at Dundas & Clarke Road in London, Ontario. I go here multiple times a week and the team always makes me feel so welcome, but what they did for me on April 20 truly meant the world.

I had been in an accident and couldn’t pick up my mobile order, so I called the store. The barista I spoke with on the phone was incredibly kind and told me not to worry and to focus on my safety.

Later, when my husband brought me in, not only had they made our order, but the lovely barista who I wish I knew her name.. she also gave me a full refund in her words, just to brighten my day. Crystal, who I always see there every morning I come, she even came to the window to check on me and told me I was “like family” to them.

I was overwhelmed with gratitude, I literally broke down in tears. This team goes above and beyond in a way that is rare to find. They don’t just make great coffee, they genuinely care about people. I wish ALL Starbucks had this kind of crew behind it all.

Thank you to Crystal and the entire team working that morning. You made a very difficult day so much better ❤️“

“I go to this location because it is right across from my work. They are always friendly and my drinks are always delicious. I do recommend to order on the app about 10mins before because they can take a bit sometimes during busy times. Other then that I definitely recommend.“

“My brother and I stopped by while we were in Loblaws. The single worker was chipper and got us our orders quickly. Our drinks were hot and well-made, although I think their prices are a bit too high. The sitting area was clean, however, it wasn't the coziest. Being in a grocery store and all.

Parking: This Starbucks is part of Loblaws, so the Loblaws parking lot would be your ideal option.“

“I’m a regular customer at this Starbucks and I normally never leave reviews, but after witnessing what happened today, I felt like I should say something about RAJKUMAR BALASUBRAMANIAN's review.

I looked it up afterward and came across your review. I honestly felt the need to share what I witnessed because the situation described here was very different from what I saw.

You mentioned that Erica had a bad attitude and was rude to you, but I think it’s also important to mention what happened from your side.

She was not rude to you at all. In fact, I watched you call over another barista who was working farther away and repeatedly ask to change your order and add things that were different from what you originally ordered. Erica stepped in and politely explained that they could accommodate the request this time, but asked that you please mention those changes when placing your order next time. She then made the order for you and continued helping you.

As someone who was sitting there and saw the entire interaction, I genuinely did not see any rudeness or attitude toward you. If anything, she was being patient and accommodating despite the changes you were asking for.

What happened afterward was honestly what made me want to write this. After placing another order, I saw you go up to another barista, point toward her, and ask what her name was. Right after that, you went on your phone and started typing something. I was curious enough to check afterward, and I was surprised to see that you had actually posted this review.

I’ve been a regular customer at this location for years, and I have never experienced the kind of customer service issue you described. Every time I come in, the staff have been friendly and welcoming.

I saw the interaction myself, and I felt that the review did not fairly represent what actually happened today. I just wanted to share another perspective from a customer who witnessed the entire situation.

Thank you to all the kind staff at this location for always being welcoming, patient, and friendly. As a longtime regular, I truly appreciate the positive experiences I’ve had here over the years.“

“Awesome place!!!!!!!!!!😃😃😃☕️☕️☕️ lots of delicious food 🍪🧋🍷🍹🍻🥤🍞🥯 and it is just such a good place! One of the staff, named DYLAN WAS SUCH A GREAT EMPLOYEE!!!!!!!!!!!! he is so kind and thoughtful of his customers. Visit ASAP!“

“It's great location if I have appointments at Victoria hospital to crab coffee or any other hot drinks, the only thing suck now is the construction that going on at Wellington road
That's make it hard to get in and leave and get stuck in the traffic.
I guess the construction going to be there till 2030🤔“

“recently renovated the place and it is much more comfy and cozy! love coming here when it’s fall season. highly recommend their spinach feta wrap (breakfast), turkey pesto sandwich (lunch), mocha cookie crumble frapp, pecan crunch (fall) chestnut praline (winter). place can get busy quick so id recommend to order on the app. service here is great, they always leave cute notes!“

“Stopped by last Saturday morning for a quick coffee before heading into the city and honestly the vibe here is just right for a slow weekend start. The barista remembered my order after I mentioned I wanted it extra hot, which is a small thing but made the whole visit feel more personal. Found a cozy corner spot by the window with a nice view of the street outside, perfect for catching up on some reading while the city woke up around me. If you need a reliable spot to recharge before exploring Richmond, this location is a solid go-to.“

“Emma is such a wonderful part of the Starbucks team. She’s hardworking, bubbly, and has the sweetest attitude. Every interaction with her feels warm and genuine, and she truly brightens the day of everyone she serves. Her positivity and care don’t go unnoticed, keep up the good work Emma you are amazing and I appreciate you so much ❤️❤️“

“Always drop in here on my way to the office once a week. Staff no matter what time it is are always happy and cheerful! I mean I grab coffee at 6am so yeah they are very welcoming and super nice. Coffee always tastes amazing and just so fresh! Thank you for the great coffee and service!“

“I visit this Starbucks location frequently and spend a significant amount of time and money here, which is why I feel it’s important to share this experience.

During a recent drive-thru visit, I forgot to order a pup cup at the speaker. Before paying, I politely asked if it could still be added, and the staff member said yes. However, after scanning my card, I was told, “Next time make sure to order at the speaker.”

While this may seem minor, the comment came across as dismissive and made me feel uncomfortable. Forgetting something in the moment can happen to anyone, and for some individuals, including those with memory-related challenges or disabilities, it’s not always avoidable. I was not being rude or trying to bypass the process, I simply forgot and asked politely before completing the transaction.

Customer service should be accommodating and understanding, especially in situations like this where a small request could be handled with kindness. The interaction left me feeling hesitant to ask for anything further, even something as simple as a straw, because I felt like I had already inconvenienced the staff.

I’m sharing this because I believe in the importance of inclusive and respectful service. A small shift in tone or approach can make a big difference, especially for customers who may already feel vulnerable when speaking up“