“Alex at the drive-through was amazing so personable and friendly helped me find the drink I was looking for!! He was an absolute pleasure to talk to, was like I was talking to a friend.Kendra at the window was very personable, outgoing and friendly. Both of them have great outgoing personalities. True customer service advocates! My drink was perfectly balanced and warming to the core I look forward to my next visit very soon“
“Awesome service from Jagan and Kayla at this location. I’m still trying to figure out how to earn reward stars to make the most from app offers, and they were very kind and patient. I had an issue with a gifted gift card and they helped me with that too. Chai tea lattes are my favourite and they made an excellent one.“
“The staff at this place are exceptional! They are incredibly welcoming, always smiling, and treat you with the kind of warmth and professionalism you'd expect from someone earning three times their actual salary. I’m thoroughly impressed by their service and kindness.“
“Starbucks is always a reliable place for a quick coffee break, and my recent visit turned out to be a very pleasant experience. From the moment I walked in, the atmosphere felt warm and welcoming. The staff greeted customers with friendly smiles, creating a comfortable environment that immediately made the visit enjoyable.
One of the things that stood out the most was the excellent customer service. The employees were professional, patient, and attentive while taking orders. Even though the café had a steady flow of customers, the staff managed everything efficiently without making anyone feel rushed. Their welcoming attitude and positive energy truly added to the overall experience.
The highlight of my visit was the Mocha Cookie Crumble drink, which was prepared perfectly. The drink had a rich chocolate flavor blended beautifully with coffee, creating a delicious balance of sweetness and boldness. The whipped cream and cookie crumble topping added a delightful texture and extra indulgence to every sip. It was refreshing, creamy, and satisfying—exactly what you would hope for from such a popular beverage.
The café itself was clean, organized, and comfortable. The seating area was well arranged, making it a great spot to relax, meet friends, or even spend some quiet time working. The environment had a cozy vibe that makes you want to stay a little longer and enjoy your drink.
Another positive aspect was how quickly the order was prepared. Despite the number of customers, the drink was served promptly without compromising quality. It showed the staff’s dedication to maintaining both speed and consistency.
Overall, my experience at Starbucks was excellent. With welcoming staff, great service, a clean environment, and a perfectly made Mocha Cookie Crumble, it was a visit worth remembering. It’s definitely a great place to stop by when you’re craving a delicious coffee treat. ☕😊“
“28th March, around 12:30 - I was picking up a mobile order and all the staff members were smiling and enjoying their work!
They were seemingly busy but the cashier took a moment to ask how my day was & my plans for the day! Another one of them also offered me a free brownie!!
I’ve been to this location several times and always had a good experience“
“One of my favourite Starbucks locations in Kitchener! The service here is truly unmatched, the staff are always friendly, quick, and make every visit feel welcoming. My drinks are consistently perfect, and the atmosphere is great whether I’m grabbing something on the go or staying for a bit. Highly recommend this location! ☕✨“