Starbucks in Brampton

“The wait for a mobile order was unnecessarily long. When confronted about this, the girl at the drive thru was very rude saying there was only two staff members working (not sure if she’s unaware we can see inside and see multiple people working). My brother asked for the manager and thank goodness he did. Nathaniel has amazing customer service, he’s understanding and very professional. If not for him, I would definitely avoid this location and even call their head office because they have some people with terrible attitudes like the other manager Mike working here. He needs to be the standard for treating customers especially when people are placing large or consistent orders supporting your location. If not for good staff like him, this review would be MUCH lower“

“Got free drink … thanks Emily … she mistakenly made wrong drink … ain’t her fault made us right drink and gave me another one free …. What an absolute service… who does that… highly recommend coffee shop“

“I had such a great experience at Starbucks thanks to the assistant manager pho , who went above and beyond to make sure we had excellent serviceThey were incredibly friendly, attentive, and genuinely cared about making our experience a good one. It’s not every day you come across someone who puts that much effort into customer service. They truly made our visit special thank you for the amazing service!“

“Ordered two tall mocha cookie crumble frappuccinos from this location in the past week and they were both so delicious! I customized them on the app and the employees were not skimping on the toppings when it said extra! I was very pleased with my orders.“

“Regularly go to this Starbucks to have my favourite drink - Caramel Ribbon Crunch Frappuccino - staff and management are awesome and today I would like to give a special shoutout to Isa- I have very specific customization requests (love my caramel crunch and the caramel sauce) - Isa ALWAYS gets it bang on and me and my partner are in heaven as we drink it 🤭🤗 Many thanks to Isa for making my perfect drink!“

“I wanted to write this review because an employee named Briana always makes me feel welcome whenever I come here. She always gets my order right, greets me with the kindest smile, and she’s always super nice and sweet. I really appreciate her amazing service!“

“I have been coming here for a few years now and I must give special mention to Imaan. Her customer service is exceptional!! Service with a smile and always efficient! Imaan - You are AWESOME!!! thanks for making my mornings extra special.“

“Came here for my Birthday drink and left with drink + the biggest smile on my face! Thank you for making my day with your cheerful attitude, Matt! Truly appreciate it!

Also, my Cafe Mocha was delish! 🤤 thank youuuuu 🤗“

“I entered into this starbucks and immediately got welcomed by many of the workers. The music was really good, playing songs I like to listen to. The cashier was quick to created a small conversation with me while ordering, and helping me pick out what to get. I ordered a Venti Iced Brown Sugar Oat Shaken Espresso. The barista named Isum made my drink, and I had forgotten to ask for a specific alteration to the drink. Isum saw this and immediately offered to help with this. He was very polite and quick with his help, and the drink had never tasted as good as it did. Give a raise to Isum, he is amazing at what he does!!!“

“5 stars for Rakayan!

She always greets me with a smile at the drive-thru and is just so kind every time. She makes sure my drink is perfect, and her customer service is genuinely amazing. Little moments like that really make my day 🥰“

“I never leave reviews but reading the bad ones recently has left me no choice. I went to this location today and while clearly understaffed , i was given the best customer service possible. They were very communicative, as at the register i was told there would be quite the wait because of the staffing. The cafe was full and there was one girl, Riley, making all the drinks who still had a smile on her face and made sure every customer was satisfied. The other employee who i didn’t get her name was also very helpful at the register and kept the store clean. I commend those girls for showing up and keeping the good attitude as best they could.

The need for improvement lies in the management. I don’t know how the understaffing got to that point but it was sad to see. Do better for the sake of your employees and your store business.“