Starbucks in Newmarket

“Update: I am changing the review to 5 stars because of how the store manager Jaslin handled the situation. I spoke to her on the phone afterwards, and she is the epitome of customer service and leadership at its finest. Her sincerity, care, and attention to this matter makes up for the entire experience. Thank you manager Jaslin - I appreciate it!!

I had a disappointing experience at this Starbucks location today. We placed our order through the drive-through and were instructed by the barista to wait in front of the store. However, when we got there, we were unable to park in the designated area because another vehicle was taking up two parking spots.

We brought this to the barista’s attention, hoping for some assistance. Instead of acknowledging the situation or offering help, she told us not to “scream,” which felt both dismissive and unprofessional. We were not being aggressive—we were simply trying to explain that we couldn’t park as instructed.

Being directed to wait in a specific area without ensuring it’s actually usable, and then being spoken to in that manner, was frustrating. A more appropriate response would have been to acknowledge the issue and offer an alternative solution or assistance.

Overall, this experience left a negative impression. I hope management takes steps to improve both communication and customer service.“

“My days are fuelled by the caffeine from this location — but my happiness comes from the positive vibes of every last employee who hands out drinks through the window. The cup messages are never short of amazing.

The employees of this Starbucks never fail to make my day. It’s few and far between, the number of places you can go and actually walk away feeling better than when you pulled in. Most times I go completely out of my way to visit this location.

The atmosphere and the people are what make the experience, but the products match that same quality — always outstanding.

To each and every one of you who has ever handed me an order: you are amazing. I’ve since moved to a different area and don’t get here as often as I’d like, but this location set the bar.

P.S. Thanks, Hannah, for reminding me to leave a positive review.
P.P.S. Shania — stop hiding in the back.“

“Great little store, staff are super nice and the girl taking my order had a great attitude!

The reason why this store is getting 4 starts and not 5 is mainly bc my drink was pretty underfilled. For paying almost $8 for my matcha, their was at least an inch more of matcha they could've filled my cup with.

The matcha was really good so I will not complain about the flavor whatsoever, but just something this store should keep in mind is filling their cups to the top because customers want to get their money's worth.“

“This is a great location with lots of seating available both inside and outside, which makes it really convenient whether you’re stopping in quickly or sitting down to enjoy your coffee. The staff here are always super friendly and welcoming, creating a positive atmosphere every time I visit.“

“Great Customer Service Experience. Clean store. Love my Matcha Latte. A little pricey. Vanilla syrup used to be only $12 & they raised it to $24 since covid. The staff told me that the syrups weren't selling like they used to at all other starbucks locations.“