Tim Hortons in Niagara On The Lake

“I always have a really good experience at this Tim Hortons. The staff is friendly, welcoming, and works quickly even during busy hours. The coffee is always fresh and I appreciate how clean and organized the store is, and the team always makes customers feel comfortable and valued.“

“I forgot to ask his name, but the one who served me around 9:10 PM (bacon everything flatbread and brown sugar iced latte) was super pleasant and accommodating! It’s so rare to meet someone that genuinely nice these days. Really appreciated the great service!“

“Good service and friendly staff. They are quick with your order. Coffee and baked goods are fresh. Drive through available. Clean stall and counter. Shared dining area is clean. Shared washrooms are clean. Can be busy during peak hours. No credit card surcharge.“

“I tried this location today around 10:10am. What a change this was.
Was greeted by a nice gentleman name Ken. I'll start by saying this gentleman is what Tim Hortons is all about.The serve was over and above.
Some of the other Tim Hortons can learn from this place.“

“I had a very disappointing experience with Simoon. From the moment I walked in, she was unprofessional, dismissive, and downright rude. She made no effort to assist or communicate in a respectful manner.Her attitude was condescending, and it was clear that customer service was not a priority for her.

I would not recommend dealing with Simoon if you're looking for a positive experience. This type of behavior is unacceptable, and I hope management takes note.“