Tim Hortons in Niagara On The Lake

“I forgot to ask his name, but the one who served me around 9:10 PM (bacon everything flatbread and brown sugar iced latte) was super pleasant and accommodating! It’s so rare to meet someone that genuinely nice these days. Really appreciated the great service!“

“Fantastic visit today! The staff were very friendly and greeted me right away. My order was taken accurately and prepared super fast, even though it was busy. The coffee and food were fresh and delicious, and the restaurant was spotless. Excellent experience overall—I’ll definitely keep coming back!“

“We stopped in for breakfast today on our way home from an overnight stay in Niagara on the lake. The older gentleman working the register was great. We watched how kind and patient he was with a family in front of us who seemed like tourists from out of country and whose first language was not English. It took a while for them to place their order yet he was polite and helpful. When it was our turn, he was friendly and social, and we even had a laugh about my drink order, which was an iced latte with no ice!! I appreciate his service as it’s Thanksgiving today and he’s working and he did it with a smile on his face. If only there were more people like him, working in customer service.“

“Love Tim Hortons for its consistent quality across locations.
The iced coffee and baked goods are always fresh.
Tried the new supreme stack today— delicious! This location was clean and had plenty of seating. Will return!“

“I had a very disappointing experience with Simoon. From the moment I walked in, she was unprofessional, dismissive, and downright rude. She made no effort to assist or communicate in a respectful manner.Her attitude was condescending, and it was clear that customer service was not a priority for her.

I would not recommend dealing with Simoon if you're looking for a positive experience. This type of behavior is unacceptable, and I hope management takes note.“