Tim Hortons in Orillia

“This has to be the best Tim Hortons in all of Canada, the staff are absolutely amazing and always full of smiles when I walk in. No matter how bad my day is, I do always look forward to stopping in for my morning coffee! 10/10 I would definitely recommend stopping in.“

“Drive-thru is really slow now with the new Pizza being sold. I've waited quite a long time because of it. The staff is wonderful and it's not their fault. My suggestion would be not allowing Pizza orders through drive thru. I'm usually in a rush to get to work.“

“This is my favourite location to come to in the entire city. Terri always makes sure to remember my order and ensures that it is made properly. She makes sure that the people she helps have a great experience and always has a smile on her face.

Thank you Terri!“

“good review: very friendly staff, always happy and chatty, gets most of our orders right, all food is always fresh bad review: can't get a simple tea right large tea TWO bags ONE and A HALF milk (even tho its right on the screen), coffee is always old and always serves the expired coffee before the fresh one, was told today that 2 and a half milk is not a big difference then 1 and a half milk. THEY ALSO SAID THEY WILL NO LONGER REPLACE MY TEA B.C ITS A EVERY OTHER DAY THING. this is NOT what tim hoetons stands for and you would never tell the owners or head office this.... would you?“

“They got the orders correct, the tables were obviously recently cleaned, but the vestibule was incredibly slippery and wet. I slipped and I saw another customer slip as well in the short time I was there. There should be a mat on the floor, especially in winter - like today.“

“Today we had a bit of a mess up with our order, included confusion over a tims reward/offer. Elaine was outstanding in fixing for us and making no hassle and leaving me with a great experience and we will be returning thanks to her. She is a great member of this Tims team and I wanted her to get the recognition that she deserves which isn't always given in this industry. Thanks Elaine for making our experience wonderful and we really enjoyed our breakfast wraps this morning.“

“Another of Orillia’s better locations. By far the best service with very easy entering and exiting options. A very good selection of all foods and I honestly do not think I have ever been told they they are out of something I have ordered. Always smiling and pleasant. Enjoy using this location very much.“

“Tim Hortons, a Canadian coffee and fast-food chain, elicits a range of opinions from customers and employees. On platforms like Sitejabber, the company holds a rating of 1.7 stars based on 367 reviews, indicating general dissatisfaction among patrons.  Common criticisms include subpar food quality and service. For instance, a reviewer on Business Insider described the offerings as reminiscent of a “glorified Dunkin’ Donuts,” noting low prices but mediocre food. 

In Guelph, Ontario, specific Tim Hortons locations have garnered negative feedback. A TripAdvisor user labeled one establishment as the “dirtiest and slowest Tim’s around,” citing unclean tables and counters.  Similarly, a Yelp reviewer recounted an incident involving an employee allegedly mishandling an order. 

Employee reviews present a more balanced perspective. On Indeed, staff members commend the friendly and supportive atmosphere, with approachable management that encourages open communication. 

In summary, while Tim Hortons maintains a significant presence in Canada, including Guelph, customer experiences vary, with some expressing dissatisfaction regarding food quality and service, while employees often highlight a positive work environment.“

“The Colborne Street Tim Hortons is absolutely my favourite location in Orillia. I will drive past other locations to go to this one. Mainly because the service is always the fastest in Orillia. I can be 3rd or 4th in line and be through faster than if I’m the only customer at any other location. Secondly, they always get my order right. I usually order multiple items and I’ve never had an order wrong from here. And last, but not least, the staff have always been friendly. I’ll also mention that I usually use the drive-thru but do go inside to order sometimes. Inside and out, the store has always been clean. Thanks for your great service at the Colborne Timmies!!“

“Good service and food as usual.Manager is very nice, wanted to buy an ice coffee reusable cup and they were sold out.The manager gave me the other one for free.Always had good service, food and drink from this location over the years.Thanks.“