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“I got served by Charlie, I am not sure how to spell his name but, he is a little shorter, blue eyes, and he was very professional, and no matter the fact that what I asked for was out of the ordinary; he responded genuinely, and served me. Remind me of myself when I first started.“
“Always clean when and there always friendly service. That's what counts. I gave it three stars just because it's a pet peeve nothing more. Nothing less but I don't like ordering Boston creams and having them stocked on top of each other in the same bag cuz then the chocolate comes off LOL. Other than that no issues ever there. So so far so good“
“Today I placed an order through the Tim Hortons app. Unfortunately, the delivery driver was rude to the wonderful staff, and as a result, one item from my order was left behind. That said, the in-store team handled the situation exceptionally well. After a great phone call with on-duty management, I was able to safely receive my missing item by reordering. To my surprise, they also included a $10 gift card.
Thank you to the staff and management for your professionalism, kindness, and excellent customer service. This experience truly reflects what Tim Hortons stands for.“