Tim Hortons in Ottawa

“I’ve been coming to this Tim Hortons for a while, and I want to take a moment to highlight Preet. She’s always so kind, polite, and welcoming. Her positive attitude makes the experience even better every time I visit. It’s a small gesture, but her friendliness really stands out and is much appreciated!“

“Tayaba was excellent,very polite, very efficient and probably the best experience I've had at Tim Hortons in a long time. Lately I've found Tim Hortons has lost their customer service and quality but not at this location especially with Tayaba's polite and friendly demeanor. Very professional and a reminder of what Tm Hortons used to be.“

“Honestly love this place, I’m a regular and I’ve never had a bad experience, the girl from last night was amazing, as a night shift worker it’s normal they don’t have food to serve as they are literally baking for the next morning, the only thing available is drinks which is normal,, if you come late night just knock on the window a few times they can’t hear over the ovens, patience is key, but fantastic place love the workers!“

“This store is my ultimate favourite location, best customer service and service ever, the food and coffee is always super fresh. Thanks to employee Ayman for making my trips to this Tim Hortons memorable.

Update 9.25.2025 - special thanks to employee Azam for great customer service!“

“Highly recommended place to visit if anyone wants the good quality food and the really quick service with no waiting as I received. Such an amazing experience from the staff and the store was properly cleaned.... Really good to see... Got really satisfied with my breakfast...🥰“

“My Favorite Tim's in Ottawa. I actually like the fact a few staff have gotten to know me and what I routinely order. It's a little disappointing it's taken as long as it has, but similar to when I worked at a Tim Hortons you know your regulars and know their orders.“

“When going into this location I am always greeted with kind and efficient service. The staff makes sure that my order is made right and to my sastifaction. I am always greeted with a smile and a warm welcoming hello when I walk into the store. I always try to remember that they are human beings and everyone makes mistakes and they are trying their best when working especially in hot conditions.“

“Always great service at this place. The staff is very friendly and welcoming. Lots of variety to choose from, lots of donuts and muffins To choose from, Great Selection.

The location is very spacious with lots of tables.

The bathroom is clean.

Great choice of music.“

“Quick and easy stop at Tim Hortons! The coffee was hot and fresh, and the service was fast and friendly. The staff smiled and helped me with my order. A great place to relax for a few minutes. Definitely a Canadian favourite!”
Suleyman F.“

“I want to take a moment to give a heartfelt shoutout to two truly outstanding team members at this Tim Hortons location—Mariana and Dola. I work just a couple of minutes away, and without fail, I place my mobile order at exactly 12 p.m. every day on my lunch break. Like clockwork, by the time I walk in, my food is already prepared and waiting—without exception.

What amazes me most is how consistently efficient, clean, and professional Mariana and Dola are, especially given how busy this location gets. Despite the fast pace and high volume, they handle the sandwich bar with such grace and attention to detail. My wraps and sandwiches are always perfectly folded, neatly wrapped, and never messy—no grease, no smudges, just spotless, high-standard presentation every single time.

Over time, both Mariana and Dola have come to know me by name and face, and it means a lot. Even when the store is bustling with customers, they manage to spot me and hand over my order with a smile. It’s that kind of personal touch that makes a regular lunch break feel a little more special.

I’ve tried other Tim Hortons in the area, but none compare to the level of care, speed, and quality I experience here—thanks to these two incredible women. Mariana and Dola, you make this location shine, and your work does not go unnoticed. Thank you for your dedication.“

“I had a great experience at this Tim Hortons! The staff were friendly, welcoming, and provided quick service even during busy hours. My order was accurate, fresh, and served with a smile. The place was clean and well-organized, which made the visit even better. I really appreciate the consistent quality and atmosphere—definitely one of the better Tim Hortons locations I’ve been to. Highly recommend stopping by!“

““I recently visited your Tim Hortons, and Harjot was extremely helpful in guiding me to choose my product. I truly appreciate the great service, and I’m glad I came to this location where I was served so well. Harjot was also very polite and well-behaved, which made my experience even better.”“

“I come in almost every day for the team at Lincoln heights ford and everybody at Tim’s is amazing. Great service, amazing people and they make the coffee’s/food really fast I always have a big order of 6-10 drinks and it only takes them 5-10 mins!“

“This drive thru has some of the nicest people working. They are fast and always are happy to serve. Much better than the average tims. One thing to keep in mind is the location. It’s at a gas station, which makes the food selection limited. It’s my go to location for a drink.“

“I had a wonderful experience at Tim Hortons thanks to Jhen. She was extremely helpful, friendly, and went above and beyond to make sure everything was perfect. Her positive attitude and excellent customer service truly stood out. I was very happy with the experience and really appreciate her efforts.“

“Absolutely love this Tim Hortons. Excellent service and amazing food. Staff are fast .... friendly and do everything they can to ensure your visit is a great experience. Always get my order made they way I want it and fast. Very clean and welcoming environment to chat over coffee with friends. Highly recommend checking this location out.“

“I want to take a moment to appreciate the incredible service provided by Preet and Randeep during the night shifts at Tim Hortons. Every time I stop by late at night, they greet customers with a warm attitude and handle orders quickly and accurately. It’s always a pleasant experience because of their hard work. Every time I visit during late hours, they are consistently friendly, efficient, and hardworking. Great job to both of them.“

“I frequent this location most mornings before work.ALL the morning staff are fantastic, friendly and efficient.Especially one girl (I haven’t caught her name tag yet) She always remembers my order, and when I occasionally switch it up, she double checks that it was entered correctly without error.Owners of this location should be very proud of the morning crew!They pay great attention to detail, and serve customers with care and excellence.“

“I would like to make a special mention for Gurjeet Singh's efficient service. I had a question about my order's contents being vegetarian which was catered to promptly by him. I have been to this tim hortons a couplre times before as well, and I have always seen Gurjeet be quick with his service!“

“5/5 for great customer service. The staff here are always friendly, despite being super busy (literally ALL the time). I hope the manager sees this and recognizes their staff who are always working so hard at this location! (No, I don’t work here 😃 I come in often)“

“At this Tim Hortons, the staff is by far the greatest! I just visit this place because the people are so awesome here! If only all Tim's were run in the same manner; they are consistently kind, cheerful, and all-around nice people. Any day of the year, I would hire any one of them. I've visited this location a lot when I've been in a bad mood, and every time I do, I smile when I leave!“

“As someone who stops by this Tim Hortons every day, I really value the convenience and consistency it provides. The team is generally friendly and quick, even during the busiest hours, and my order is usually ready without much delay. The coffee tastes fresh, and the breakfast items and baked goods are a dependable choice to start the morning.

The store is kept fairly clean, and it’s clear the staff work hard to keep up with the steady stream of customers. The atmosphere feels welcoming, which is why it’s become a regular part of my routine.

While the lineups can get long at peak times, the staff manage them well and stay professional. Overall, this location offers the service and quality that make me keep coming back every day.“

“The staff team was so patient with my long order and I had a great experience. I am here daily this is definitely a go to for me on my way to work.

Shout out to Palak, she always provides the best service possible. On top of that she has my order mesmerized.“

“This Timmies is in the Ottawa Heart Institute and it's a busy place with many other options. There's a cafe too. The staff is fabulous, fast and helpful. There is lots of seating and it's pretty accessible too.Not much is gluten free but the cafe has a good breakfast menu.Only "needs improvement" the seating and overall section could be cleaned better.“

“Divyesh . He was good to explain the difference between cappuccino and latte which most of them doesn't now and was highly energetic and served with a warm smile. Recently the espressos have improved in the quality a lot like I used to have them once in a while but recently I am enjoying them daily. Keep the good work team“

“Tim Hortons at 330 Queen Street consistently delivers an outstanding experience with its friendly service, quality food, and clean, welcoming environment. Every visit feels personal, like when the staff had remembered my name and handed me my French Vanilla with a smile, even during the morning rush. The food is always fresh and satisfying, whether it’s a hot breakfast wrap, a Turkey Bacon Club sandwich, or a box of classic Timbits (the chocolate‑glazed ones are a must!). The cozy seating, free Wi‑Fi, and spotless dining area make it an easy choice for a quick bite or a relaxing coffee break.“

“We come to this restaurant every once in a while. In general, staff are friendly, and helpful. They serve orders without mistakes. Store is clean, but too small, so it gets crowded and the lineup could get difficult. Seating area is small, but cozy. We prefer to take out our food.“

“I ordered a small Caramel Toffee with infused foam. I do not like it with too much foam so I asked the cashier if they can make it with not too much foam and he said of course I will try. He ended up making me one of the best drinks I've had at Tim Horton's. Thank you Ashraf for the wonderful experience! Keep up the good work!“

“it's a tim Hortons, so it's mostly pretty basic. staff are incredibly courteous though. as an example when i purchased a doughnut yesterday the kind lady put it in sideways, then handed it to me in such a way the fondant didn't stick to the bag. that small consideration alone makes this place a million times better than half of the tim hortons you can find.

on a side note what happened to the nice piece of parchment paper they'd put over fondant or spread doughnuts? that prevented the sticking problem entirely.“

“I've been coming here evey weekday morning for breakfast, for the pass months or so. I've been nothing but impressed by the staff here compared to other Timmy's around town, the service and atmosphere is a 10/10 they always welcome you with a smile and if anything goes wrong they will always put the extra effort in, to make right. So thank you staff for the great service and thank you for starting my morning up right😄“

“Went to see a family member in the Queensway Carlton hospital and decided to grab some donuts from Timmy's. I haven't been in the Queensway Carlton since the 90's and I think it's amazing to have a tim Hortons in a hospital. I can't really speak about it very much because I didn't buy much ( 6 donuts). They only had about 4-5 donut types available but they had cookies and timbits and whatnot. Service was fast and friendly, there were 2 people working there. It's sort of a 'kiosk/pop-up ' store so you really can't compare it to a full size Timmy's. All in all a pleasant experience.“

“⭐⭐⭐⭐⭐
Amazing Service & Friendly Team!

This Tim Hortons location is honestly one of the best! My recent visit Around 2pm today ,The team members were extremely friendly and welcoming. Every time I walk in, I’m greeted with warm smiles and positive energy, which makes such a big difference. They are polite, professional, and genuinely make you feel valued as a customer.

It’s rare these days to see staff who truly enjoy what they do, but here you can feel it in the way they treat people—with kindness, patience, and great service. The atmosphere is always inviting, and the coffee and food taste even better when it’s served with a smile!

Huge thanks to the amazing staff for making every visit such a pleasant experience. Keep up the great work—this is how customer service should be done!“

“Considering how high stress and busy a hospital can be I’ve found this location to be really efficient, and cheerful. Coffee brought a smile to my dad’s face when he was going through a pretty rough medical diagnosis. I hope the staff knows that they bring joy to a really tough place.“

“I have never written a review before, but the service here is so great i feel compelled to do so.

I come here quite regularly, and the staff here are better than any other location I have visited. They are always fast, yet remain friendly and professional. When huge orders are made, they never show signs of frustration or anger which i sometimes see elsewhere. I always feel welcome here. Couldn't recommend it more“

“Busy little place but well organized under pressure. Communication a little challenging but only because it was loud from the huge influx of people at 10:20 am. Other than that, it's a Tim's. What you get here is what you'll get there (until they're out of product which happens to a lot of em).“

“Very clean… you are greeted warmly and service is efficient with everyone assigned tasks. Even with a line you won’t wait long.

This is in sharp contrast to other franchises. I commend the Gilsons and the management here for creating a great place to stop.“

“Best Tim hortons around. The reason why people get mad about waiting is cause sometimes the manager has to get get donuts from the other store. So the store is left with one person running it for 30 mins. The owner is really nice! Please try to get understanding. Imagine running a drive through and store front by yourself for 30 mins it’s stressful spread love not hate thank you!!“

“I'm a regular customer here and I think it's a great Tim Hortons but somedays their chocolate toasted coconuts are very cold and wet like coming from a swimming pool and other days they are warm and dry like coming straight from the oven. I would give them 5 stars if they could keep up the quality consistency. (Note* I would just add that in my opinion those chocolate toasted coconut donuts definitely taste delicious when they are warm and dry coming straight from the oven.) Thank you :)“

“The staff here are always so friendly. I go through the drive through and they instantly recognize my voice and order. Even when there is a long line it moves so quickly and everyone is still friendly and kind. I always leave with a smile and a great start to my day“

“Great atmosphere and very friendly staff, their prices aren't outrageous like some places.But most importantly their food is amazing!! Their seafood is always fresh.They also have a great bar and pretty good specials on different drinks.My family and I have always had a great time when we come here. I would definitely recommend.“

“A small Tim Hortons place that only offers take-out. It is located inside a QuicKey convenience store at a gas station on Bronson Ave. There is no seating, either inside or outside the place. But service is fast, staff is friendly, and coffee is hot and good. Their menu is limited but they have all the classic breakfast menu items.“

“There all the thing they made are very good and they can gave what we need immediately we don’t need to wait more time they are very polite and kind people all the employees are very good hearted when i gone there they can gave me good welcome and good food facilities thank you everyone.“

“Another average Tims. Weekends is packed and patience is needed. It's in the food court and it gets really busy at times. Service is meh. I recently visited this location. Staff are better more diverse. Things have improved. Service was prompt, few mistakes.“

“We stop by every so often when shopping in the mall and always have a positive experience at this location. The service is pretty quick and friendly, and our order is always made to standard. There's also great access to the parking lot through the bridge or to the transitway.“

“I have been working night shift at the TOH Civic campus for the past two years and I am very pleased with the service I am getting by Ricardo not only he is well spoken, but very quick never seen that guy sitting free always doing something keeping himself busy while smashing through the orders of coffees and sandwiches which is very commendable. Thank you, Ricardo for your incredible service and helping us staying awake at night with your coffees.“

“This Tim hortons worker lady doesn’t know she saved my day by accidentally making my drink large instead of medium. I had one final in the morning and I have one at 7PM and I have a paper due tonight. I’m literally doing a 13 hour shift at campus today and I believe I’ll do good in all thanks to this lady and her caffeine donation.“

“It was late, and they I think didn't brew the coffee and I asked for a large regular, and the attendant was having issues with the cleaning and other operational issues and was talking to the colleague. So the coffee they gave me was only hot black water, and that was only slightly smelling like coffee. I realized the same when I started drinking it after I sat in the car and was getting late, so I left as I didn't have time to go back in“

“I live right beside this place I really appreciate there service at this location

Kid-friendliness: They are always nice to my son

Parking: There is about 10 to 15 parking spots at this location

Wheelchair accessibility: It is and they will come out to help the people outside the only difficulty I would say is there is no automatic door“

“I recently visited this Tim Hortons and had a wonderful experience, thanks to the exceptional service provided by Ms. Anitta, the assistant manager. Although, I didn’t catch her name during my first visit, I made sure to ask on my next trip because her kindness and professionalism stood out.
Ms. Anitta was incredibly welcoming, patient, and helpful. She took the time to explain everything about the mobile app offers, answering my questions with genuine enthusiasm and care. Her attention to detail and warm attitude made my visit truly enjoyable.
It’s rare to come across someone who not only does their job well but also makes customers feel valued and respected. Thank you, Ms. Anitta, for your excellent service — you’re a great asset to the team!“