Tim Hortons in Ottawa

“I was served by Cas and she was absolutely amazing! Always smiling, very helpful, and super quick. I was honestly impressed by her customer service and her kindness. I’ve been coming to this Tim Horton for many years and I’ve never been disappointed, but Cas is the first employee who made me want to leave a review. Thank you for the great service!“

“I think the manager should schedule more staff during the morning rush. The employees are clearly doing their best, but it still takes a long time to get orders, and I ended up being late for school. Also, please make sure the sauce in the wraps is spread evenly — mine was dry at the top and all the sauce was at the bottom“

“It’s a gas station Tim Horton…. So sometimes it’s not stocked like a full restaurant, or sometimes the doughnuts are stale… it is what it is and people have to reconsider their expectations. However, every afternoon when I stop for my afternoon coffee, the red headed customer service lady always greets me with a smile, she always brightens up my day and makes me feel seen and heard… a real human connection, and I for one, appreciate this amazing person and service.“

“I’ve been coming to this Tim Hortons for a while, and I want to take a moment to highlight Preet. She’s always so kind, polite, and welcoming. Her positive attitude makes the experience even better every time I visit. It’s a small gesture, but her friendliness really stands out and is much appreciated!“

“My Favorite Tim's in Ottawa. I actually like the fact a few staff have gotten to know me and what I routinely order. It's a little disappointing it's taken as long as it has, but similar to when I worked at a Tim Hortons you know your regulars and know their orders.“

“As a highly rated Google contributor. I absolutely love this Tim Hortons. Every day 2 times a day I grab my coffee and dessert. It’s because of Brenda I return. Her positive energy helps me start my day and the team never makes a mistake. Brenda makes me feel like every coffee is worth the trip. She’s absolutely a loving soul. And that team is always so friendly!! Starbucks lost me to this Tim Hortons!!“

“This Timmies is in the Ottawa Heart Institute and it's a busy place with many other options. There's a cafe too. The staff is fabulous, fast and helpful. There is lots of seating and it's pretty accessible too.Not much is gluten free but the cafe has a good breakfast menu.Only "needs improvement" the seating and overall section could be cleaned better.“

“I visit this Tim Hortons daily for a big coffee order — about 15 cups each morning — and they never miss a beat. The service is fast, the drinks are always fresh, and the team is very efficient. I’ve noticed the, Harseerat, always working hard alongside her staff and making sure customers are happy. You can tell the place is managed really well!“

“I come in almost every day for the team at Lincoln heights ford and everybody at Tim’s is amazing. Great service, amazing people and they make the coffee’s/food really fast I always have a big order of 6-10 drinks and it only takes them 5-10 mins!“

“I want to take a moment to give a heartfelt shoutout to two truly outstanding team members at this Tim Hortons location—Mariana and Dola. I work just a couple of minutes away, and without fail, I place my mobile order at exactly 12 p.m. every day on my lunch break. Like clockwork, by the time I walk in, my food is already prepared and waiting—without exception.

What amazes me most is how consistently efficient, clean, and professional Mariana and Dola are, especially given how busy this location gets. Despite the fast pace and high volume, they handle the sandwich bar with such grace and attention to detail. My wraps and sandwiches are always perfectly folded, neatly wrapped, and never messy—no grease, no smudges, just spotless, high-standard presentation every single time.

Over time, both Mariana and Dola have come to know me by name and face, and it means a lot. Even when the store is bustling with customers, they manage to spot me and hand over my order with a smile. It’s that kind of personal touch that makes a regular lunch break feel a little more special.

I’ve tried other Tim Hortons in the area, but none compare to the level of care, speed, and quality I experience here—thanks to these two incredible women. Mariana and Dola, you make this location shine, and your work does not go unnoticed. Thank you for your dedication.“

“Classic Canadian coffee shop named after a hockey player. The service is usually quick and accurate, but they do get extremely busy at certain times. Their iced cappuccino made with chocolate milk is a tasty summer treat. I enjoy caramel lattes on colder days. I love the chilli, but wish they would bring back the bread bowls! Their new food menu is great with a wide range of options. I enjoy all their sandwiches, but the new Thanksgiving Turkey stack with stuffing and cranberry sauce is really yummy. They've recently added the option of including protein in your coffee and other drinks, which is a nice touch.“

“I’ve never had a single bad experience at this Tim Hortons. They always get my order right & they are always SO kind, especially the gentleman who works in the mornings on week days.
I don’t know how they do it, but they also make a wrapped drive thru go by in less than 5 minutes while still providing great service. To this location, keep doing what you are doing. Your work is appreciated“

“5/5 for great customer service. The staff here are always friendly, despite being super busy (literally ALL the time). I hope the manager sees this and recognizes their staff who are always working so hard at this location! (No, I don’t work here 😃 I come in often)“

“I had a great experience at this Tim Hortons! The staff were friendly, welcoming, and provided quick service even during busy hours. My order was accurate, fresh, and served with a smile. The place was clean and well-organized, which made the visit even better. I really appreciate the consistent quality and atmosphere—definitely one of the better Tim Hortons locations I’ve been to. Highly recommend stopping by!“

“This particular Tim Hortons is a convenient and friendly spot for coffee and breakfast. I enjoy their coffee, Timbits, and breakfast sandwiches. The employees are welcoming, the service is fast even during peak hours. Overall, it’s a dependable choice.“

“Highly recommended place to visit if anyone wants the good quality food and the really quick service with no waiting as I received. Such an amazing experience from the staff and the store was properly cleaned.... Really good to see... Got really satisfied with my breakfast...🥰“

“Quick and easy stop at Tim Hortons! The coffee was hot and fresh, and the service was fast and friendly. The staff smiled and helped me with my order. A great place to relax for a few minutes. Definitely a Canadian favourite!”
Suleyman F.“

“I visit Tim Hortons regularly, and overall, the customer service is usually friendly and efficient. Most of the staff are polite, welcoming, and quick to get my order right, even during busy morning rushes. The team always works hard to keep the line moving and make sure customers get their food and drinks as fast as possible.“

“It was disappointing that when my son ordered a scrambled egg loaded croissant he was given a wrap. He just took it because we were in a hurry. The staff either don't understand the difference between a croissant and a wrap or don't care.
If you are ordering through the drive through, make sure what you get is what you ordered.“

“I had a wonderful experience at Tim Hortons thanks to Jhen. She was extremely helpful, friendly, and went above and beyond to make sure everything was perfect. Her positive attitude and excellent customer service truly stood out. I was very happy with the experience and really appreciate her efforts.“

“⭐ 5/5 – Hard-Working Staff & Great Service!
Had a wonderful experience at this Tim Hortons. The staff here work really hard and still manage to stay friendly and efficient. Even during busy times, they handle everything smoothly. The place is clean, the service is quick, and my order was fresh and perfect. Truly appreciate their effort — highly recommend this location!“

“Great service by a evening person , I came at a morning for a regular coffee which was large double and the girl was fighting to every other employee in such a large pitch in her language and now the evening person flip the game , she was so gentle and sweet , I asked her name but I forgot and she just made my day !! Lots of love to her and morning people don’t pay attention in the front , they only look after drive through which is so worst you can do , you are ignoring the customer“

“The lady working here was so sweet and helpful. She even gave me transit directions.
- Clean restaurant
- Huge dining in space.
- Quick service, no lineup at 10:50am
- Coffee is fresh and so is my Boston Cream donut.“

“Last week I went there and I get outstanding service . The employee named Shallu greeted me at the same time I entered the store. She is very friendly and fast . The environment of the store is very calm and this is one of the best store I ever visit. Washroom and cleanileness are on the top.“

“The girl who served me (if I recall correctly her name was Christine) has amazing customer service. She really goes above and beyond to make customers happy. She greeted me today with a smile on her face, was really friendly and even offered to bake me a fresh muffin cause they didn’t have any of the ones I wanted. Which is understandable because it’s close to closing time. I unfortunately wasn’t able to wait but you can really tell she cares about the customers“

“I use the same drive-through location on Ogilvie Road near Costco three days every week always around the same time of day, early in the morning. I always get a cheerful greeting and it is always the first conversation of the day. Starts my day off with a smile and a great bagel!!“

“This tims has the best customer service and Tim’s food in ottawa. They take an extra second to prepare things as it’s only a small shop, but definitely worth the wait. Karen served me and was incredibly friendly and is what made my experience so sweet. Definitely will be coming back“

“I have never written a review before, but the service here is so great i feel compelled to do so.

I come here quite regularly, and the staff here are better than any other location I have visited. They are always fast, yet remain friendly and professional. When huge orders are made, they never show signs of frustration or anger which i sometimes see elsewhere. I always feel welcome here. Couldn't recommend it more“

“Five stars for the staff who deal with so much at this location.
Skip it if you’re a customer, it smells like a homeless person in there and, as a young woman, was I honestly terrified for my safety throughout my visit. They need security like the other stores have in this area. It is also incredibly dirty inside.“

“This is my favourite Tim Hortons because the store is always spotless and the service is top-notch. Today Sidratul absolutely made my day – fast, accurate, and so kind even when the line was long. That little extra smile and “Enjoy your coffee!” really brightened my morning.
Thank you and the whole team here – you’re the best! 5 stars all the way ☕❤️“

“I just wanted to appreciate Abhishek at Tim’s for his amazing performance. He was super quick, efficient, and handled everything with a smile. The speed and quality of his work really stood out — it’s clear he takes pride in what he does.

Thank you, Abhishek, for your excellent service and positive attitude. You truly make the experience at Tim’s even better!“

“Tammy may quite possibly be the most positive person I have met. How wonderful to be greeted by someone who makes you feel special when you approach and when you leave. She certainly brightens the day and should be commended for her positive energy because it is contagious ❤️“

“I've been coming here evey weekday morning for breakfast, for the pass months or so. I've been nothing but impressed by the staff here compared to other Timmy's around town, the service and atmosphere is a 10/10 they always welcome you with a smile and if anything goes wrong they will always put the extra effort in, to make right. So thank you staff for the great service and thank you for starting my morning up right😄“

“I had an amazing experience at Tim Hortons! The guy at the counter, Achraf, has the best customer service — he’s so nice, friendly, and really goes above and beyond to make customers feel welcome. You can tell he genuinely cares about people. It’s rare to find service like that these days. Definitely made my day — thank you, Achraf! 🙌☕️“

“Always great service at this place. The staff is very friendly and welcoming. Lots of variety to choose from, lots of donuts and muffins To choose from, Great Selection.

The location is very spacious with lots of tables.

The bathroom is clean.

Great choice of music.“

“I frequent this location most mornings before work.ALL the morning staff are fantastic, friendly and efficient.Especially one girl (I haven’t caught her name tag yet) She always remembers my order, and when I occasionally switch it up, she double checks that it was entered correctly without error.Owners of this location should be very proud of the morning crew!They pay great attention to detail, and serve customers with care and excellence.“

“I really enjoy the setup at this location—it’s inviting, well-organized, and comfortable. The service is absolutely outstanding; the staff are friendly, attentive, and always make you feel welcome. Everything runs smoothly, with incredibly fast service, which is so convenient when you’re on the go. The space is spotless and well-maintained, creating a clean and pleasant environment for every visit. Overall, it’s a wonderful experience from start to finish, and I truly appreciate the care and efficiency that make this place stand out!“

“I live right beside this place I really appreciate there service at this location

Kid-friendliness: They are always nice to my son

Parking: There is about 10 to 15 parking spots at this location

Wheelchair accessibility: It is and they will come out to help the people outside the only difficulty I would say is there is no automatic door“

“I never leave reviews... I was having the worst day, got hit in the drive thru after a 10hr nightshift. Manager went above and beyond in the circumstances and the guy at the window was pleasant in the moment. Thank you guys. My day could of got alot worse. Fenominal service.“

“Very clean… you are greeted warmly and service is efficient with everyone assigned tasks. Even with a line you won’t wait long.

This is in sharp contrast to other franchises. I commend the Gilsons and the management here for creating a great place to stop.“

“As someone who stops by this Tim Hortons every day, I really value the convenience and consistency it provides. The team is generally friendly and quick, even during the busiest hours, and my order is usually ready without much delay. The coffee tastes fresh, and the breakfast items and baked goods are a dependable choice to start the morning.

The store is kept fairly clean, and it’s clear the staff work hard to keep up with the steady stream of customers. The atmosphere feels welcoming, which is why it’s become a regular part of my routine.

While the lineups can get long at peak times, the staff manage them well and stay professional. Overall, this location offers the service and quality that make me keep coming back every day.“

“I visited this Tim Hortons on Wednesday night, and even though it was very busy, the girl working there served me exceptionally well. She remained calm, friendly, and handled everything with a smile. Great customer service and a pleasant experience overall. Here name is Gurleen.“

“Not accessible to public.
I had seen a incorrect positive review, and assumed that others were just missing something. I arrived on foot, and walked all the way around the building. I attempted to enter using the visitors entrance. I asked several employees, they all said the same thing.

This location caters exclusively to people with authorized access. Believe the negative reviews.“

“It was late, and they I think didn't brew the coffee and I asked for a large regular, and the attendant was having issues with the cleaning and other operational issues and was talking to the colleague. So the coffee they gave me was only hot black water, and that was only slightly smelling like coffee. I realized the same when I started drinking it after I sat in the car and was getting late, so I left as I didn't have time to go back in“

“The Tim hortens self serve is pretty good. If other students could make there drinks faster that would lovely. But the staff is alway communicating. And i am still amazed how many times they have to say \\\"excuse me\\\" because us students dont move out of the way so they can give us more coffee. Its always clean.“

“Thank you Tim Hortons, and Whole Staff. I notice everyone great team worker, cleanliness and kindness. I hope each person who are employees at St Laurent Shopping Centre at Tim Hortons have a wonderful day and everyone notices the hard work each person out into serving the people“

“We stop by every so often when shopping in the mall and always have a positive experience at this location. The service is pretty quick and friendly, and our order is always made to standard. There's also great access to the parking lot through the bridge or to the transitway.“

“The Site Tims takes a bit for sure they seem really under staffed... but everyone behind the counter is Wonderful. Smiles, energetic. Has no problem making the customer feel good. After waiting. And they know how to make it right. I was waiting a really long time for my bagel. The girl appoligized and gave me a free hot drink for the next time i go.“