Tim Hortons in Ottawa

“I was served by Cas and she was absolutely amazing! Always smiling, very helpful, and super quick. I was honestly impressed by her customer service and her kindness. I’ve been coming to this Tim Horton for many years and I’ve never been disappointed, but Cas is the first employee who made me want to leave a review. Thank you for the great service!“

“I’ve been coming to this Tim Hortons for a while, and I want to take a moment to highlight Preet. She’s always so kind, polite, and welcoming. Her positive attitude makes the experience even better every time I visit. It’s a small gesture, but her friendliness really stands out and is much appreciated!“

“I think the manager should schedule more staff during the morning rush. The employees are clearly doing their best, but it still takes a long time to get orders, and I ended up being late for school. Also, please make sure the sauce in the wraps is spread evenly — mine was dry at the top and all the sauce was at the bottom“

“Great experience. Ive been coming every now and then, usually on weekends, and the staff are so kind! Especially one of the workers, Jayda, who always greets me with a smile and has a positive attitude every-time I see her. Keep up the great work!“

“My Favorite Tim's in Ottawa. I actually like the fact a few staff have gotten to know me and what I routinely order. It's a little disappointing it's taken as long as it has, but similar to when I worked at a Tim Hortons you know your regulars and know their orders.“

“what an incredible experience! The energy in this place is unreal! Despite the rush, the staff were lightning-fast, super friendly, and working like a perfectly synchronized team 👏🔥
The coffee was spot-on as always at Tim Hortons, and the store was spotless and welcoming.
This is how customer service should be done! Massive shout-out to the amazing crew — you absolutely crushed it. Highly, highly recommended! ☕💪🔥“

“This particular Tim Hortons is a convenient and friendly spot for coffee and breakfast. I enjoy their coffee, Timbits, and breakfast sandwiches. The employees are welcoming, the service is fast even during peak hours. Overall, it’s a dependable choice.“

“As a highly rated Google contributor. I absolutely love this Tim Hortons. Every day 2 times a day I grab my coffee and dessert. It’s because of Brenda I return. Her positive energy helps me start my day and the team never makes a mistake. Brenda makes me feel like every coffee is worth the trip. She’s absolutely a loving soul. And that team is always so friendly!! Starbucks lost me to this Tim Hortons!!“

“Mehak is always super lovely when serving. She’s always really fast on the evening shift and never makes me wait to take my order. She’s always friendly and smiling. I’ve been coming to this location for over 10 years now and it’s always been my favourite Timmy’s“

“I had a really nice experience at this Tim Hortons location. The staff were very friendly, welcoming, and quick with the service. My order was prepared perfectly and everything tasted fresh. The place was also clean and well organized, which made the visit even better. It’s always nice to stop by when the team is this kind and efficient. Definitely one of the better Tim Hortons locations!“

“I had a great experience at Tim Hortons. The place was clean and well-maintained, and the staff were friendly and efficient even during a busy time. My coffee was fresh and made just the way I asked, and the food tasted good too. It’s a reliable spot for a quick coffee break or a light snack. I’d definitely stop by again“

“This Timmies is in the Ottawa Heart Institute and it's a busy place with many other options. There's a cafe too. The staff is fabulous, fast and helpful. There is lots of seating and it's pretty accessible too.Not much is gluten free but the cafe has a good breakfast menu.Only "needs improvement" the seating and overall section could be cleaned better.“

“I visit this Tim Hortons daily for a big coffee order — about 15 cups each morning — and they never miss a beat. The service is fast, the drinks are always fresh, and the team is very efficient. I’ve noticed the, Harseerat, always working hard alongside her staff and making sure customers are happy. You can tell the place is managed really well!“

“I want to take a moment to give a heartfelt shoutout to two truly outstanding team members at this Tim Hortons location—Mariana and Dola. I work just a couple of minutes away, and without fail, I place my mobile order at exactly 12 p.m. every day on my lunch break. Like clockwork, by the time I walk in, my food is already prepared and waiting—without exception.

What amazes me most is how consistently efficient, clean, and professional Mariana and Dola are, especially given how busy this location gets. Despite the fast pace and high volume, they handle the sandwich bar with such grace and attention to detail. My wraps and sandwiches are always perfectly folded, neatly wrapped, and never messy—no grease, no smudges, just spotless, high-standard presentation every single time.

Over time, both Mariana and Dola have come to know me by name and face, and it means a lot. Even when the store is bustling with customers, they manage to spot me and hand over my order with a smile. It’s that kind of personal touch that makes a regular lunch break feel a little more special.

I’ve tried other Tim Hortons in the area, but none compare to the level of care, speed, and quality I experience here—thanks to these two incredible women. Mariana and Dola, you make this location shine, and your work does not go unnoticed. Thank you for your dedication.“

“I’ve never had a single bad experience at this Tim Hortons. They always get my order right & they are always SO kind, especially the gentleman who works in the mornings on week days.
I don’t know how they do it, but they also make a wrapped drive thru go by in less than 5 minutes while still providing great service. To this location, keep doing what you are doing. Your work is appreciated“

“I had a great experience at this Tim Hortons! The staff were friendly, welcoming, and provided quick service even during busy hours. My order was accurate, fresh, and served with a smile. The place was clean and well-organized, which made the visit even better. I really appreciate the consistent quality and atmosphere—definitely one of the better Tim Hortons locations I’ve been to. Highly recommend stopping by!“

“Quick and easy stop at Tim Hortons! The coffee was hot and fresh, and the service was fast and friendly. The staff smiled and helped me with my order. A great place to relax for a few minutes. Definitely a Canadian favourite!”
Suleyman F.“

“⭐ 5/5 – Hard-Working Staff & Great Service!
Had a wonderful experience at this Tim Hortons. The staff here work really hard and still manage to stay friendly and efficient. Even during busy times, they handle everything smoothly. The place is clean, the service is quick, and my order was fresh and perfect. Truly appreciate their effort — highly recommend this location!“

“I have never written a review before, but the service here is so great i feel compelled to do so.

I come here quite regularly, and the staff here are better than any other location I have visited. They are always fast, yet remain friendly and professional. When huge orders are made, they never show signs of frustration or anger which i sometimes see elsewhere. I always feel welcome here. Couldn't recommend it more“

“It was disappointing that when my son ordered a scrambled egg loaded croissant he was given a wrap. He just took it because we were in a hurry. The staff either don't understand the difference between a croissant and a wrap or don't care.
If you are ordering through the drive through, make sure what you get is what you ordered.“

“Classic Canadian coffee shop named after a hockey player. The service is usually quick and accurate, but they do get extremely busy at certain times. Their iced cappuccino made with chocolate milk is a tasty summer treat. I enjoy caramel lattes on colder days. I love the chilli, but wish they would bring back the bread bowls! Their new food menu is great with a wide range of options. I enjoy all their sandwiches, but the new Thanksgiving Turkey stack with stuffing and cranberry sauce is really yummy. They've recently added the option of including protein in your coffee and other drinks, which is a nice touch.“

“I had a wonderful experience at Tim Hortons thanks to Jhen. She was extremely helpful, friendly, and went above and beyond to make sure everything was perfect. Her positive attitude and excellent customer service truly stood out. I was very happy with the experience and really appreciate her efforts.“

“Great service by a evening person , I came at a morning for a regular coffee which was large double and the girl was fighting to every other employee in such a large pitch in her language and now the evening person flip the game , she was so gentle and sweet , I asked her name but I forgot and she just made my day !! Lots of love to her and morning people don’t pay attention in the front , they only look after drive through which is so worst you can do , you are ignoring the customer“

“Last week I went there and I get outstanding service . The employee named Shallu greeted me at the same time I entered the store. She is very friendly and fast . The environment of the store is very calm and this is one of the best store I ever visit. Washroom and cleanileness are on the top.“

“The girl who served me (if I recall correctly her name was Christine) has amazing customer service. She really goes above and beyond to make customers happy. She greeted me today with a smile on her face, was really friendly and even offered to bake me a fresh muffin cause they didn’t have any of the ones I wanted. Which is understandable because it’s close to closing time. I unfortunately wasn’t able to wait but you can really tell she cares about the customers“

“I never leave reviews... I was having the worst day, got hit in the drive thru after a 10hr nightshift. Manager went above and beyond in the circumstances and the guy at the window was pleasant in the moment. Thank you guys. My day could of got alot worse. Fenominal service.“

“I use the same drive-through location on Ogilvie Road near Costco three days every week always around the same time of day, early in the morning. I always get a cheerful greeting and it is always the first conversation of the day. Starts my day off with a smile and a great bagel!!“

“This tims has the best customer service and Tim’s food in ottawa. They take an extra second to prepare things as it’s only a small shop, but definitely worth the wait. Karen served me and was incredibly friendly and is what made my experience so sweet. Definitely will be coming back“

“Five stars for the staff who deal with so much at this location.
Skip it if you’re a customer, it smells like a homeless person in there and, as a young woman, was I honestly terrified for my safety throughout my visit. They need security like the other stores have in this area. It is also incredibly dirty inside.“

“Gian is a kind and hardworking employee at Tim Hortons. Gian greets every customer with a warm smile and a cheerful “Good morning.” During busy hours, Gian stays calm and focused. Careful listening helps Gian get every order correct. Quick service and a clean workspace show responsibility and pride. Friendly conversations and positive energy make customers feel welcome and appreciated. Strong work ethic and respectful manners make Gian a worker that many customers look forward to seeing each day.“

“This is my favourite Tim Hortons because the store is always spotless and the service is top-notch. Today Sidratul absolutely made my day – fast, accurate, and so kind even when the line was long. That little extra smile and “Enjoy your coffee!” really brightened my morning.
Thank you and the whole team here – you’re the best! 5 stars all the way ☕❤️“

“I just wanted to appreciate Abhishek at Tim’s for his amazing performance. He was super quick, efficient, and handled everything with a smile. The speed and quality of his work really stood out — it’s clear he takes pride in what he does.

Thank you, Abhishek, for your excellent service and positive attitude. You truly make the experience at Tim’s even better!“

“The lady working here was so sweet and helpful. She even gave me transit directions.
- Clean restaurant
- Huge dining in space.
- Quick service, no lineup at 10:50am
- Coffee is fresh and so is my Boston Cream donut.“

“Tammy may quite possibly be the most positive person I have met. How wonderful to be greeted by someone who makes you feel special when you approach and when you leave. She certainly brightens the day and should be commended for her positive energy because it is contagious ❤️“

“I've been coming here evey weekday morning for breakfast, for the pass months or so. I've been nothing but impressed by the staff here compared to other Timmy's around town, the service and atmosphere is a 10/10 they always welcome you with a smile and if anything goes wrong they will always put the extra effort in, to make right. So thank you staff for the great service and thank you for starting my morning up right😄“

“Always great service at this place. The staff is very friendly and welcoming. Lots of variety to choose from, lots of donuts and muffins To choose from, Great Selection.

The location is very spacious with lots of tables.

The bathroom is clean.

Great choice of music.“

“I had an amazing experience at Tim Hortons! The guy at the counter, Achraf, has the best customer service — he’s so nice, friendly, and really goes above and beyond to make customers feel welcome. You can tell he genuinely cares about people. It’s rare to find service like that these days. Definitely made my day — thank you, Achraf! 🙌☕️“

“the people that work here are super nice and this is a high traffic area so they have to deal w a lot but they're quick and the only time it gets slow is at night and it's cause sometimes i see only one MAYBE two people working. but the drive thru is pretty quick. definitely quicker than the wendy's/tims location nearby. idk what others are ordering but if you just get something normal like a coffee and croissant i guarantee you wouldn't wait that long. but if you order a steak chicken bbq sandwich supreme and some wedges. plus god knows what IN A DRIVE THRU. then i think you should expect it to take a moment. it's fast food not instant 🤦‍♀️“

“I frequent this location most mornings before work.ALL the morning staff are fantastic, friendly and efficient.Especially one girl (I haven’t caught her name tag yet) She always remembers my order, and when I occasionally switch it up, she double checks that it was entered correctly without error.Owners of this location should be very proud of the morning crew!They pay great attention to detail, and serve customers with care and excellence.“

“I really enjoy the setup at this location—it’s inviting, well-organized, and comfortable. The service is absolutely outstanding; the staff are friendly, attentive, and always make you feel welcome. Everything runs smoothly, with incredibly fast service, which is so convenient when you’re on the go. The space is spotless and well-maintained, creating a clean and pleasant environment for every visit. Overall, it’s a wonderful experience from start to finish, and I truly appreciate the care and efficiency that make this place stand out!“

“Big spot, combined with Wendy's. You can order via kiosk, online or in person, lots of seating and spots including outlet/charging stations for your devices. Can choose between tables, high counters, booths and demi booths. Alot of options, fairly fresh every time I've gone although service can be painfully slow and drive thru window seems to get priority“

“As someone who stops by this Tim Hortons every day, I really value the convenience and consistency it provides. The team is generally friendly and quick, even during the busiest hours, and my order is usually ready without much delay. The coffee tastes fresh, and the breakfast items and baked goods are a dependable choice to start the morning.

The store is kept fairly clean, and it’s clear the staff work hard to keep up with the steady stream of customers. The atmosphere feels welcoming, which is why it’s become a regular part of my routine.

While the lineups can get long at peak times, the staff manage them well and stay professional. Overall, this location offers the service and quality that make me keep coming back every day.“

“Not accessible to public.
I had seen a incorrect positive review, and assumed that others were just missing something. I arrived on foot, and walked all the way around the building. I attempted to enter using the visitors entrance. I asked several employees, they all said the same thing.

This location caters exclusively to people with authorized access. Believe the negative reviews.“

“The Tim hortens self serve is pretty good. If other students could make there drinks faster that would lovely. But the staff is alway communicating. And i am still amazed how many times they have to say \\\"excuse me\\\" because us students dont move out of the way so they can give us more coffee. Its always clean.“

“Thank you Tim Hortons, and Whole Staff. I notice everyone great team worker, cleanliness and kindness. I hope each person who are employees at St Laurent Shopping Centre at Tim Hortons have a wonderful day and everyone notices the hard work each person out into serving the people“

“It was late, and they I think didn't brew the coffee and I asked for a large regular, and the attendant was having issues with the cleaning and other operational issues and was talking to the colleague. So the coffee they gave me was only hot black water, and that was only slightly smelling like coffee. I realized the same when I started drinking it after I sat in the car and was getting late, so I left as I didn't have time to go back in“

“We stop by every so often when shopping in the mall and always have a positive experience at this location. The service is pretty quick and friendly, and our order is always made to standard. There's also great access to the parking lot through the bridge or to the transitway.“

“The Site Tims takes a bit for sure they seem really under staffed... but everyone behind the counter is Wonderful. Smiles, energetic. Has no problem making the customer feel good. After waiting. And they know how to make it right. I was waiting a really long time for my bagel. The girl appoligized and gave me a free hot drink for the next time i go.“