Customers` Favorites
Customers` Favorites
“Went for a food rescue and was greeted so kindly! we couldnt resist and bought some delicious pies, tarts and muffins Thank you for all you do for the community and the exceptional service I received today!“
Customers` Favorites
“The manager Kim and her staff are all wonderful! Thank you for all you do! Worth the drive to this small town Tim's for excellent customer service. Staff actually say "you're welcome" instead of "no problem" ;)“
Customers` Favorites
“Julia was an outstanding server! We came on a very snowy day and they were short servers and handled the restaurant business with a smile and great composure. Surprised the establishment has one manager who was away on vacation. Great job Julia!“
Customers` Favorites
“Wonderful food, fantastic interior, and great location--on Northfield, between Bridge and University. Also a community-minded business. A must-visit establishment. Dog-friendly for well-behaved dogs on leashes. (I'm not a dog person, and I didn't feel nervous for a second.)“
“Katarinas is a lovely place to have either a yummy coffee with delicious pastries or a yummy lunch, my favourite is the steak sandwich with mushrooms, and my favourite cookies are the ginger cookies. The service is super friendly. I love it there!“
Customers` Favorites
“amazing customer service! drive in from 3 cities away to enjoy them.“
Customers` Favorites
“A Whimsical Wonderland of Flavour and Charm! From the moment I stepped into Queen of Hearts Tea House, I felt like I had wandered straight into a fairytale. The atmosphere is absolutely enchanting—vintage elegance meets whimsical charm, with cozy seating, delicate china, and thoughtful decor that truly makes you feel like royalty. The tea selection is phenomenal! Whether you’re a classic Earl Grey lover or craving something more adventurous like lavender or lime gelato, they’ve got something that will surprise and delight your taste buds. I tried the signature Earl Grey cream and paired with the freshly baked scones was pure magic. The staff are warm, attentive, and incredibly knowledgeable. They genuinely care about your experience and are happy to guide you through the menu. The service was top-notch from start to finish. Whether you’re planning a quiet afternoon escape, a special date, or a whimsical tea party with friends, Queen of Hearts is the perfect spot. I honestly didn’t want to leave—and I’ll definitely be back soon! Highly, highly recommend. 💕☕👑“
Customers` Favorites
“Amazing Coffee Cart Experience at Our Wedding This Past Weekend!“
Customers` Favorites
“Best coffee in KW for sure! Complex coffee options for those wanting a pour over or a lighter espresso option and also classic espresso for those wanting a delicious latte. Great selection of beans from all over the world. Amazing light roast drip coffee that they rotate frequently, always my go to! And you can’t forget about their pastries - made fresh and all 10/10.“
Customers` Favorites
“Had the club sandwich and a chai latte today. They were both delicious and the chai was up there in my top 3 for taste. I also want thank the staff, because I purchased some deserts to go and forgot them on the table right at close. This business answered their phone which never happens now-a-days- and were ok with me swinging by to pick up my forgotten items! 10/10 recommend!“
Customers` Favorites
“What a lovely cafe right beside indigo and right opposite CF Fairview mall. It was packed when we went there but we were able to try last chocolate zucchini loaf and it was one of the most rich, chocolatey and moist loaf we ever had and it was 10/10. Did have normal cafe latte and it was really good coffee.“
Customers` Favorites
“Sweet spot for sweet treats. ❤️“
Customers` Favorites
“loved the atmosphere! really chic and minimal. there’s a few outlets (around 3) and it got busier in the afternoon but there were still seats. i had a flat white and almond croissant and both were great!
the staff was super nice and friendly, will definitely be back :)“
“The coffee and services out do the rest. Shipped right to your door. Always happy to help. Thanks gold roast!!“
Customers` Favorites
“Love to come here with my dog for a nice breakfast and coffee. Very kind staff. I highly recommend the Breaky sandwich.“
Customers` Favorites
“Very friendly staff, comfortable sitting area and great food/coffees“
Customers` Favorites
“Have been a long time fan, from the delicious drinks and treats to the adorable decor and merchandise. Today was my first time back post Covid. Staff was friendly and cheerful but the wait time was actually really bad. Had I known it would take 25 minutes to receive one bubble tea, I would have gotten my drink before my lunch. Unfortunately couples coming in after me were receiving their drinks before I did. Love the new straws and can overlook that they do break easily, because they’re much better than paper!“
Customers` Favorites
“I’ve come to this Tim’s quite a few times and my order is always right and always ready when I come to the window. The staff here are really nice compared to others I’ve been too.
The inside however is a little sketchy so the drive through suites me just fine!“
Customers` Favorites
“I had a great experience at this location. I ordered a custom small vanilla latte, and by the time I reached the drive-thru window and explained exactly how I wanted it prepared, the staff had already made my original order. Rather than letting it go to waste, they kindly offered me both the drink they had prepared and the customized one I requested.
The team was professional, courteous, and genuinely focused on providing excellent customer service. Their willingness to go the extra mile made a strong impression and demonstrated how much they value their customers. Highly recommended.“
“Then best mix and match selection for flavoured Kurig pods!“
Customers` Favorites
“Tried the mango bingsu, peach tea, and fruit waffle everything tasted absolutely excellent! The ambiance is really relaxing, making it a great spot to unwind. Plus, it’s budget-friendly, which is always a bonus. I’d definitely recommend visiting this place for bingsu!“
Customers` Favorites
“Whether it is sitting and writing in my journal, or if I need to focus and work on my laptop, or simply having a chat over coffee with a friend, i find Cafe22 to be one of the most special cafes in the Kitchener-Waterloo area! I am so grateful I found this special spot, which I consider a hidden gem! An absolutely charming, cozy, and relaxing atmosphere and decoration; delicious food and beverages; and most importantly an extremely kind and welcoming staff! I have to say that Daniela’s friendliness and genuine care and warmth add a lot to the whole experience as well! Highly recommended!“
Customers` Favorites
“I have an extra large latte in a large cup every day at Balzacs in the Tannery Building. The baristas are top notch and the space is beautiful. Thanks for bringing fabulous coffee to Kitchener!“
“This is the first Starbucks in Waterloo I've been to that isn't run-down. It's very clean, bright, and well taken care of. The staff are very pleasant and courteous. Reminds me of Starbucks you find around the world. I found out that it is privately owned which goes to show what a business should be like. Although an hour walk from my home, it will be my go-to Starbucks on my long walks. Bravo Zulu!“
Customers` Favorites
“Best selection of local craft beer and cider around.“
Customers` Favorites
“Rose Cafe in Town it is rare to find such a beautiful place, relaxing and tasty food. My husband and I go there for a date as it is not only food but the vibe is needed after a busy and hectic day. Yes the items might be more expensive than other places, However we should remember that we are paying for something unique, the place, the food. Highly recommended for relaxing and good food . Respectfully.“
Customers` Favorites
“10/10 experience! I love iced coffee & THIS is easily top 5 iced coffees I’ve ever had. Ever.
Coffee is so smooth you can drink it black and its still not acidic! Plus the coffee iced cubes are a great touch!👌
The vibes are SOOO warm, cute and cozy. 10/10 recommend.“
Customers` Favorites
“Priyanka is the absolute sweetest! She was sooo accommodating to my dietary restrictions and so patient and understanding! I got the taro frappe and as someone who gets taro all the time, this is genuinely probably one of the best drinks I’ve ever had!“
Customers` Favorites
“I've always had good experiences here but today especially, the manager was so kind and helpful when it came to helping me find miffy merch. Our family is going through a loss right now and this small act of kindness really made my day. Thank you.“
Customers` Favorites
“Super staff!! Need more seating!$“
Customers` Favorites
“Was just at the mall a bit ago and figured what better way to end off a shopping trip than go to the Starbucks for a drink. Lovely atmosphere and employees. Had a friendly server I believe named Maya, She made me feel extremely welcomed. On top of her great personality, she also was very accommodating to my large and complicated drink order! Bless her. Definitely recommend and will be coming back.“
Customers` Favorites
“Replying to Michael below:
I was there as well, and this is a pretty incomplete version of what actually happened.
The woman you’re referring to wasn’t just “confused” she was being openly aggressive and making racist comments toward the staff. That’s why she was asked to leave. She also has a history of this kind of behavior in the community (look up racist lady waterloo and see who pops up), so framing this as someone simply having a hard time really misses what people around you were actually dealing with.
Also, what you’re calling “laughing” didn’t come across that way in context. It looked a lot more like staff decompressing after a tense and uncomfortable interaction. When people are put in that position, they don’t just reset instantly. They also seperated that barista from the floor to have a moment afterwards.
It’s also worth recognizing how difficult those moments are for staff. When someone directs racist comments at them, it’s not just “a tough interaction”, it’s personal, it’s dehumanizing, and it’s something they still have to manage calmly in front of a room full of people.
It’s easy to judge a moment without full context, but this wasn’t staff making fun of someone, it was a team dealing with inappropriate, dehumanizing behavior and then trying to move forward, during what was clearly a busy day. The fact that they were able to keep things going and not have to pause service shows their incredible resilience and strength.
10/10 team, and service“
Customers` Favorites
“I’ve been to many Tim Hortons locations, but this one truly stands out as one of the best in the neighborhood. The atmosphere is always calm, and the team consistently treats customers with kindness, respect, and genuine smiles—it really makes a difference in starting the day right.
A special thank you to the manager, Meseret, for leading such a wonderful team. You can clearly see the positive environment reflected in the service. Also, a big shoutout to the two lovely staff members who are always so friendly and welcoming—you make every visit enjoyable.
It’s rare to find a place where service feels this genuine. Highly recommended!“
“Had a lunch here, they have table service and we're friendly. Can't ask for much more from mcdonalds.
One of my fries came with too little fries! Half as much as it should. I complained, and they gave me a small order of fries to make up for it. Even brought it to my table. Good service.“
Customers` Favorites
“Awesome service from Jagan and Kayla at this location. I’m still trying to figure out how to earn reward stars to make the most from app offers, and they were very kind and patient. I had an issue with a gifted gift card and they helped me with that too. Chai tea lattes are my favourite and they made an excellent one.“
Customers` Favorites
“I honestly love coming to Chatime — the staff are always so sweet and cooperative! They’re super friendly and always make my experience amazing every single time. You can tell they really care, and it just makes you want to keep coming back. Seriously the best service and the best team ever!!💜“
“I usually don't leave a review but this place is wholesome. I was having a rough day. I was tired and exhausted because of my work. Both two guys (Forgot their name) were very friendly and cheerful. They kept me engaged while I was there. I ordered strawberry creme frap venti and the guy working at the bar made my drink perfectly and even decorated the frap which eventually lifted my mood. Service was better than the original Starbucks. I have to visit this location often to meet those two guys. Keep up the good work guys.“
Customers` Favorites
“Yesterday I visited Tim Hortons between 2–3 PM, and I truly had a wonderful experience. A staff member named Komal served me, and she was incredibly kind, polite, and patient. I ordered three coffees and food, and even though I was a little confused while ordering, she understood everything so calmly and clearly, without rushing me at all.
She repeated my order with a smile, handled the payment very smoothly, asked about reward points, and prepared my coffee with so much care. The coffee was absolutely delicious, and the food was served neatly and respectfully. It’s not every day you meet staff who make you feel genuinely comfortable and valued as a customer. I really appreciate this kind of service—thank you for making my visit special 💛☕“
“This place is the BOMB! Very high quality good food for less than 2 dollars. Coffee, hmm don't get me started on that they are very affordable (60 cents). As always the staff is AMAZING. Keep up the great work! #BestCnD“
Customers` Favorites
“Hi I went to tim hortons in kitchener Ontario an waterloo ontario yesterday an I went in side I can't get connected to the tim hortons wifi can u help me please“
“A GREAT FAMILY PLACE RIGHT INSIDE THE YMCA ON COURTLAND AVE“
Customers` Favorites
“Great location.The service is always quick, and the place is very clean. Davinder, who served was an excellent employee—very polite, patient, and helpful. He made sure my order was correct and served with a positive attitude, which really made my visit better. Employees like him make a big difference. I’ll definitely be coming back! Thanks“
“Best place on campus, or rather in the engineering buildings at least!“
Customers` Favorites
“Staff is very friendly, and attentive. My order is pretty much the same every morning and it’s not uncommon for my coffee to be waiting for me between entering the store and finding my seat, without ordering ahead. The baristas, including the manager, will often bring my order to the table, which is above and beyond.“
“This location is an absolute gem with a vibrant atmosphere that makes every morning feel like a fresh start. My latte was handcrafted to perfection, and the team’s infectious energy truly sets this spot apart from the rest. It’s the ultimate cozy nook in Waterloo for a caffeine boost and a guaranteed smile!“
“Britt took my order at drive through today and gave me my order, she was so nice and asked about my crochet hobbies as I had yarn in my car, she just was so nice and very personable, usually it can be so fast paced in the drive through so that little bit of conversation was really awesome, thank you :D“
Customers` Favorites
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“This is a such a cute place with lots of room. the coffee is very good, my favorite is a cafe misto with cinnamon steamed in the milk. I enjoy collaborating with Eco Cafe for fun events. great place, don't miss it!“