Customers` Favorites
Customers` Favorites
“Went for a food rescue and was greeted so kindly! we couldnt resist and bought some delicious pies, tarts and muffins Thank you for all you do for the community and the exceptional service I received today!“
Customers` Favorites
“The manager Kim and her staff are all wonderful! Thank you for all you do! Worth the drive to this small town Tim's for excellent customer service. Staff actually say "you're welcome" instead of "no problem" ;)“
Customers` Favorites
“greatest service i’ve ever had at any restaurant all because of dave the greatest dave the brave very great energy welcoming and warming had very great conversations with him it felt like he was more of a family friend rather then a waitress, it’s my first time here but it was the best time i’ve had will definitely be coming back!“
Customers` Favorites
“Wonderful food, fantastic interior, and great location--on Northfield, between Bridge and University. Also a community-minded business. A must-visit establishment. Dog-friendly for well-behaved dogs on leashes. (I'm not a dog person, and I didn't feel nervous for a second.)“
Customers` Favorites
“amazing customer service! drive in from 3 cities away to enjoy them.“
“Katarinas is a lovely place to have either a yummy coffee with delicious pastries or a yummy lunch, my favourite is the steak sandwich with mushrooms, and my favourite cookies are the ginger cookies. The service is super friendly. I love it there!“
Customers` Favorites
“Amazing Coffee Cart Experience at Our Wedding This Past Weekend!“
Customers` Favorites
“A Whimsical Wonderland of Flavour and Charm! From the moment I stepped into Queen of Hearts Tea House, I felt like I had wandered straight into a fairytale. The atmosphere is absolutely enchanting—vintage elegance meets whimsical charm, with cozy seating, delicate china, and thoughtful decor that truly makes you feel like royalty. The tea selection is phenomenal! Whether you’re a classic Earl Grey lover or craving something more adventurous like lavender or lime gelato, they’ve got something that will surprise and delight your taste buds. I tried the signature Earl Grey cream and paired with the freshly baked scones was pure magic. The staff are warm, attentive, and incredibly knowledgeable. They genuinely care about your experience and are happy to guide you through the menu. The service was top-notch from start to finish. Whether you’re planning a quiet afternoon escape, a special date, or a whimsical tea party with friends, Queen of Hearts is the perfect spot. I honestly didn’t want to leave—and I’ll definitely be back soon! Highly, highly recommend. 💕☕👑“
Customers` Favorites
“As a longtime coffee enthusiast, I’m always exploring different coffee shops, roasters, origins, farms, and brewing methods.
Lucero Canteen surprised me in the best possible way. They feature some of the world’s best roasters, and the selection they’ve put together is truly exceptional. More importantly, everything they serve is prepared with incredible professionalism, precision, and balance.
Their pour-overs are especially impressive -beautifully brewed and expressive, bringing out everything I could hope for from specialty coffee beans.
Highly recommended for anyone who truly appreciates and understands great coffee. One of the best specialty coffee experiences I’ve had in Kitchener.“
Customers` Favorites
“Very friendly staff, comfortable sitting area and great food/coffees“
Customers` Favorites
“Love to come here with my dog for a nice breakfast and coffee. Very kind staff. I highly recommend the Breaky sandwich.“
Customers` Favorites
“Cafe Pyrus didn’t blow my mind, but they had a lot of good basic vegan options. It seemed that everything on the menu was vegan except that they offered dairy cheese. I would definitely grab lunch there again if I was in the area. Updated from previous review on 2026-05-20“
Customers` Favorites
“Excellent latte, the coffee (decaf for me) was exceptional considering it was decaf. I travel frequently around the world and the iced latte I had stood just as strongly against some of the best lattes I’ve had on my travels. The staff (lovely woman) was friendly and the place was clean. It is quite minimalistic in the atmosphere which isn’t my first choice but if the coffee is great and it’s clean, I’m happy. I don’t know how the previous review said it was mediocre, perhaps their palette is mediocre because I’ll go out of my way when I’m in town to visit here. Well done.“
Customers` Favorites
“Love this cafe! The staff are always friendly, service is quick, and the sugar-free caramel latte and strawberry matcha are both delicious. The food is also consistently good, and the cafe has a clean, welcoming atmosphere. It can be a little cold inside and prices are slightly high, especially with the extra charge for milk alternatives, but overall I really enjoy coming here and would definitely recommend it!“
Customers` Favorites
“The Bingsu is one of my favorite dessert spots! I tried the Mango Bingsu and the Tiramisu Bingsu, and both were absolutely delicious. The shaved ice was incredibly soft and fluffy, with generous toppings that weren't overly sweet. The mango was fresh and juicy, while the tiramisu had a rich, creamy coffee flavor that was so satisfying.
My absolute favorite, though, is the taiyaki! It's always warm, crispy on the outside, soft on the inside, and the filling is just perfect. It pairs so well with the bingsu.
If you're looking for a refreshing Korean dessert or just craving something sweet, I highly recommend The Bingsu Uptown. Great desserts, quality ingredients, and a place I'll definitely keep coming back to!“
Customers` Favorites
“Have been a long time fan, from the delicious drinks and treats to the adorable decor and merchandise. Today was my first time back post Covid. Staff was friendly and cheerful but the wait time was actually really bad. Had I known it would take 25 minutes to receive one bubble tea, I would have gotten my drink before my lunch. Unfortunately couples coming in after me were receiving their drinks before I did. Love the new straws and can overlook that they do break easily, because they’re much better than paper!“
Customers` Favorites
“Whether it is sitting and writing in my journal, or if I need to focus and work on my laptop, or simply having a chat over coffee with a friend, i find Cafe22 to be one of the most special cafes in the Kitchener-Waterloo area! I am so grateful I found this special spot, which I consider a hidden gem! An absolutely charming, cozy, and relaxing atmosphere and decoration; delicious food and beverages; and most importantly an extremely kind and welcoming staff! I have to say that Daniela’s friendliness and genuine care and warmth add a lot to the whole experience as well! Highly recommended!“
Customers` Favorites
“I always have a great experience at this Tim Hortons! Especially my experience with Aya, she provided me with excellent customer service and is very welcoming. She made sure everything was right with my order like always. Thank you for making my visit even better!“
Customers` Favorites
“Sweet spot for sweet treats. ❤️“
Customers` Favorites
“The customer service here is crazy Abdullah makes my drink with such flow and seems extremely experienced and good at his job, he recommends me the best drinks and they always are the best, I’m gonna keep on coming back here forever especially if I see Abdullah here 10/10“
Customers` Favorites
“I have an extra large latte in a large cup every day at Balzacs in the Tannery Building. The baristas are top notch and the space is beautiful. Thanks for bringing fabulous coffee to Kitchener!“
“The coffee and services out do the rest. Shipped right to your door. Always happy to help. Thanks gold roast!!“
Customers` Favorites
“Rose Cafe in Town it is rare to find such a beautiful place, relaxing and tasty food. My husband and I go there for a date as it is not only food but the vibe is needed after a busy and hectic day. Yes the items might be more expensive than other places, However we should remember that we are paying for something unique, the place, the food. Highly recommended for relaxing and good food . Respectfully.“
Customers` Favorites
“I was at this location very late in the night. I loved the customer service offered by Fthi. She was pleasant to talk to and was very kind with helping us with the order, we were trying to get the new caramel centre timbits and arrived without even knowing the name (lol). She very kindly helped us with identifying them and showed us how they looked. Best experience at a Tim's ever!“
Customers` Favorites
“A cozy little gem tucked away in downtown kitchener across from the market. It's a counter service/Hybrid style, you place your order at the counter and they bring the food to the table. The atmosphere is very warm and welcoming with unique decor throughout. I would highly recommend the Yeti if you are looking for breakfast/brunch and a good cup of coffee.“
Customers` Favorites
“Best selection of local craft beer and cider around.“
Customers` Favorites
“My partner and I saw this place and stopped in for dessert after a tasty latenight dinner at another restaurant. We had never heard of Bingsu before and are fairly excited about trying asian foods.
Despite many bars being full and drunk people surrounding the whole area the place seemed relatively empty. It has a very clean interior, a nice single washroom for customers that was kept in great shape and comfortable little tables to eat-in at.
The staff was curteous and answered our questions, we ordered a sesame and a mango bingsu and half expected something like a snowcone.
when it arrived we were amazed at the combination of icecream and actual ice crystals that it is made of working very well together and absolutely full of flavour. The mango was dessert like, tasting both rich in flavour but light and easy to finish.
The sesame tasted more savoury, and was difficult for my partner to finish because we had already just eaten. so luckily I got to help and make sure it didn't go to waste. 😀
served in plastic cups with metal golden coloured spoons because we were eating in, it was a perfect end of night date spot and we will definitely be returning. I believe we have already reminisced how good the place was to each other at least twice in the last couple of days.
I see another reviewer has mentioned the size of dessert changed and was missing toppings. i did get the impression it was new-owners, maybe that explains why it seemed empty. In any event it did take 2 desserts for 2 people but they did have the ice cream and small cheesecake pieces mentioned. maybe they learned not to cut costs. 🤷♂“
“Had a lunch here, they have table service and we're friendly. Can't ask for much more from mcdonalds.
One of my fries came with too little fries! Half as much as it should. I complained, and they gave me a small order of fries to make up for it. Even brought it to my table. Good service.“
“Then best mix and match selection for flavoured Kurig pods!“
Customers` Favorites
“The barista at the drive thru window was amazing! Didn’t notice his name but our pups loved him especially“
Customers` Favorites
“Riza was Amazing! She created me as I requested with My very picky palette. I wasn't sure what I felt like other than a strong espresso and something not sweet. When I expressed that to Riza she knew exactly what to create. She also guaranteed me if she did not like it that she creates something different she did not have to. It was a 10 plus plus. Probably one of the best macchiatas I've ever ever had the liberty of trying and tasty and she created it all on her own, she deserves it 10 plus star for creativity with a smile. Great service with a smile. Lifting my spirits after a hard day and making me one of the best drinks I've ever had, the Liberty of drinking and any of my Starbucks with my drink. I look forward to seeing you the next time and hopefully you have something different for me. I'd love to see what you come up with next! Riza, Love is creating things when it comes to drinks at Starbucks and also knows everything there is to know. At least I think so when it comes to people's pallets. Espressos sweetener pumps lattes how to create the drink that you're looking for!
Thank you, ever so much, Riza 👌🏼💯“
Customers` Favorites
“Super staff!! Need more seating!$“
Customers` Favorites
“Hi I went to tim hortons in kitchener Ontario an waterloo ontario yesterday an I went in side I can't get connected to the tim hortons wifi can u help me please“
Customers` Favorites
“Best quiche in town. No regret that I ever came and visit one of the finest bakery in Waterloo, ON.“
Customers` Favorites
“I’ve been to many Tim Hortons locations, but this one truly stands out as one of the best in the neighborhood. The atmosphere is always calm, and the team consistently treats customers with kindness, respect, and genuine smiles—it really makes a difference in starting the day right.
A special thank you to the manager, Meseret, for leading such a wonderful team. You can clearly see the positive environment reflected in the service. Also, a big shoutout to the two lovely staff members who are always so friendly and welcoming—you make every visit enjoyable.
It’s rare to find a place where service feels this genuine. Highly recommended!“
Customers` Favorites
“Was just at the mall a bit ago and figured what better way to end off a shopping trip than go to the Starbucks for a drink. Lovely atmosphere and employees. Had a friendly server I believe named Maya, She made me feel extremely welcomed. On top of her great personality, she also was very accommodating to my large and complicated drink order! Bless her. Definitely recommend and will be coming back.“
Customers` Favorites
“Replying to Michael below:
I was there as well, and this is a pretty incomplete version of what actually happened.
The woman you’re referring to wasn’t just “confused” she was being openly aggressive and making racist comments toward the staff. That’s why she was asked to leave. She also has a history of this kind of behavior in the community (look up racist lady waterloo and see who pops up), so framing this as someone simply having a hard time really misses what people around you were actually dealing with.
Also, what you’re calling “laughing” didn’t come across that way in context. It looked a lot more like staff decompressing after a tense and uncomfortable interaction. When people are put in that position, they don’t just reset instantly. They also seperated that barista from the floor to have a moment afterwards.
It’s also worth recognizing how difficult those moments are for staff. When someone directs racist comments at them, it’s not just “a tough interaction”, it’s personal, it’s dehumanizing, and it’s something they still have to manage calmly in front of a room full of people.
It’s easy to judge a moment without full context, but this wasn’t staff making fun of someone, it was a team dealing with inappropriate, dehumanizing behavior and then trying to move forward, during what was clearly a busy day. The fact that they were able to keep things going and not have to pause service shows their incredible resilience and strength.
10/10 team, and service“
Customers` Favorites
“When going to a hospital it’s usually never a good reason the staff at the Tim’s in the st Mary’s hospital makes u feel like ur not even in a hospital the smiles and good vibes are definitely what a person needs to take their mind off things“
Customers` Favorites
“The Starbucks at Sportsworld in Kitchener is my favorite spot in the city for a coffee break that actually feels like a break. 5 stars, no question.
*Location + Vibe*
Right in the Sportsworld plaza with easy parking and right off the highway, so it’s super convenient whether you’re running errands, coming from the gym, or heading out of town. The store is bright, spacious, and way less cramped than the mall locations. Lots of seating with big windows, so it feels open. They’ve got the usual mix of comfy chairs, tables for 2, and a couple bigger spots if you’re meeting friends. It’s clean, modern, and always smells like fresh coffee the second you walk in.
*Service*
The baristas here are the real reason I keep coming back. Fast during rush hour, friendly even when it’s busy, and they actually care about getting your order right. Mobile order pickup is seamless. I’ve had them remake a drink once because I asked for it less sweet, and they did it with a smile. They also do well with custom orders – oat milk, extra shot, light ice, whatever you need.
*Drinks + Food*
Everything you expect from Starbucks, done well. Iced coffee, lattes, cold brews are all consistent. The seasonal drinks hit here too. Food case is always stocked – breakfast sandwiches in the morning, protein boxes and pastries in the afternoon. Portions are standard but the quality is good.
*Why this one stands out*
1. *Parking*: So much easier than downtown or Conestoga Mall. In and out in 10 minutes.
2. *Space*: You can actually sit and work or read without feeling rushed. WiFi is solid and there are outlets.
3. *Traffic flow*: Because it’s in Sportsworld, it gets busy but never feels chaotic.
If you’re in Kitchener and want reliable coffee with great service and zero hassle, this Starbucks delivers. Great for a quick grab-and-go or to sit for an hour. I stop here at least 2-3 times a week and it’s always a good experience.“
Customers` Favorites
“The staff is really kind and soft spoken ,i like timmies like this:)“
Customers` Favorites
“I really enjoy coming to this Tim Hortons! The staff are friendly, welcoming, and always try their best to provide great service. The orders are usually prepared quickly, and the food and drinks are fresh and delicious. The atmosphere is also nice and comfortable. Overall, a great place to grab a coffee or breakfast. Highly recommend this location!“
“I usually don't leave a review but this place is wholesome. I was having a rough day. I was tired and exhausted because of my work. Both two guys (Forgot their name) were very friendly and cheerful. They kept me engaged while I was there. I ordered strawberry creme frap venti and the guy working at the bar made my drink perfectly and even decorated the frap which eventually lifted my mood. Service was better than the original Starbucks. I have to visit this location often to meet those two guys. Keep up the good work guys.“
“This place is the BOMB! Very high quality good food for less than 2 dollars. Coffee, hmm don't get me started on that they are very affordable (60 cents). As always the staff is AMAZING. Keep up the great work! #BestCnD“
Customers` Favorites
“I started coming to this Timmies in Oct. 2021. Beverley learned my name within a week and greeted me like family from then on. The entire staff is lovely. I moved two months ago and I don't even live in the town, but I still drive here instead bc I love the people. The food is always good and I've never got something that wasn't (I go nearly every day). Reading through the low reviews on Google I was confused.. maybe people were having a bad day, but the hearts of these people shine bright. They are my favorite and seeing them in the morning is the right way to start my day :) thank you so much for being you. To anyone who reads the negative reviews, I respectfully disagree with them all. I was floored to see them.“
Customers` Favorites
“I just want to take a moment to praise the incredible staff at this Starbucks. ❤
I came in today already having a really difficult day and ordered a protein matcha with extra foam. Unfortunately, the drink was extremely foamy—so much so that there was barely any actual drink to enjoy. The team kindly remade it for me, but the same thing happened again. I went back a second time and explained that I was already having a really difficult day and honestly didn’t have much emotional energy left. I apologized for having to ask again and simply asked if they could please make the drink right.
They remade it a third time, checked with me to make sure it was finally right, and it was perfect. But what happened afterward is what truly touched me.
One of the staff members came over and gave me a cake pop, telling me that they were sorry and that they understood I was having a bad day and didn’t want me to feel bad about my drink. That small gesture meant so much more to me than they probably realized.
Before leaving, I went back to thank everyone because I genuinely appreciated their kindness. I mentioned again that I was just having a really difficult day, and one of the girls asked me, “Do you need a hug?” She then came over and gave me the warmest, sweetest hug.
I honestly got emotional. Sometimes when you're already having a hard day, a little kindness from a stranger can mean everything. They didn’t just fix my drink—they made me feel cared for and understood.
I didn’t get their names, but I really hope this review reaches them. Thank you to the entire team for being so kind, patient, compassionate, and genuinely caring. The world needs more people like you. ❤
I’m actually grateful that I came to Starbucks today, because these two small acts of kindness were the sweetest things that happened to me all day. Thank you for making a difficult day a little bit lighter. ❤“
“This location is an absolute gem with a vibrant atmosphere that makes every morning feel like a fresh start. My latte was handcrafted to perfection, and the team’s infectious energy truly sets this spot apart from the rest. It’s the ultimate cozy nook in Waterloo for a caffeine boost and a guaranteed smile!“
“You guys make me fall in love with Starbucks all over again! Thank you for remaking my mobile order when I was late to pick up! My car broke down on my way to pick up my order and I was 40 mins late but the baristas remade my drink at no charge! So nice and made my day! Thank you!“
“Best place on campus, or rather in the engineering buildings at least!“
Customers` Favorites
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“This is a such a cute place with lots of room. the coffee is very good, my favorite is a cafe misto with cinnamon steamed in the milk. I enjoy collaborating with Eco Cafe for fun events. great place, don't miss it!“