Tim Hortons in St. Catharines

“It is incredibly rare to meet people like Mirielle in places of service. She was not only patient, but also went into problem solving mode when I had challenge with my order. Thank you so much for making my dining experience better, it was heart warming to feel supported, and full after my receiving my well made wrap. Thank you Mirielle“

“Stopped at this location while visiting family in St. Catharines. I must say that being close friends with several franchise owners in Hamilton, and seeing the day in and out side of how stores run, as well as how customers and staff interact. I was extremely impressed with the service of this location considering that it was clearly their morning rush and they were getting slammed. Not once were any of the staff rude, or made me feel rushed, etc. They were all extremely professional and courteous, even asking if I needed anything else, while subtly trying to upsell the items of the month. I was especially impressed with the way the young lady that served me handled my order, and greeted me and every customer afterwards with a smile and upbeat positive attitude, very rarely do you see a student or young lady of that age that is clearly very respectful and professional, truly a credit to that stores owner and location. If I were corporate or up to me I would definitely reach out to this location and acknowledge this young lady’s positive representation of Tim Hortons and the quality and expectations the company expects from their employees, her name was Alyssa and as I have stated a credit to your company in all aspects. I will definitely be recommending this location to anyone I know passing through the area and this is all due to the exceptional service I received from this young lady. Great Job! Alyssa.

Keep up this work ethic and positive attitude and you’ll go extremely far in life young lady…“

“Five Stars for Sarah and the Whole Team!
I have to take a moment to give a huge shout-out to Sarah at this Tim Hortons location! Honestly, she is the reason I keep coming back.
Every time I'm in the drive-thru or inside, Sarah is an absolute ray of sunshine. She consistently has the most genuine, warm, and welcoming attitude. No matter how busy or rushed the store is, she takes the time to make you feel like your order is the most important one. She's incredibly efficient, always gets my slightly complicated order right, and she does it all with a smile that brightens my day. She is the epitome of great customer service.
Beyond Sarah, the entire team at this location is top-notch. The coffee is always hot and fresh, the restaurant is clean, and the service is speedy. It's clear that the management here runs a great ship and truly values a positive customer experience.
If you're in the area and need your Tim Hortons fix, come to this store! And if you see Sarah, tell her she's awesome—she deserves all the recognition!
Thank you, Sarah, for making my daily coffee run a truly pleasant experience!“

“Always a great experience here. The team is super friendly and fast, even when it’s busy. The store is clean, the coffee is fresh, and the atmosphere makes it easy to relax. Definitely one of the best Tim Hortons locations I’ve been to.“

“⭐️⭐️⭐️⭐️
Tim Hortons near Brock University is very neat and clean. The staff is always friendly and welcoming. Service is quick, and the place is well managed. They also have free parking, which makes it super convenient. Great spot for coffee or a quick snack!“

“I would like to mention how good this Tim Hortons is. The staff is always friendly and food is always good. I’ve never had an issue with wrong order. I would also like to make a shout out to Patty, if you go there you know her! She’s so kind and brings sunshine to your day! Thanks Patty for your cheery welcomes and well wishes for the day! You are appreciated! ☺️“

“My experience at Tim Hortons in the Pen Centre is always awesome! The staff are friendly and quick, the service is consistent, and the atmosphere is welcoming. My orders are always prepared just the way I like them. Definitely one of my go-to spots!“

“This is the cleanest and best Tim Hortons I’ve ever been to! Even when it gets busy in the afternoons, the staff always stay calm, friendly, and greet everyone with a smile. Great service, great atmosphere — I definitely recommend this Tim Hortons!“

“There's an individual there his name is Jacob! What a beautiful person he is I can see the glory and the light shine to his attitude I let him know as I let everyone I run into if they show the light they need to spread the light of God❣️🥰💖😇“

“One of the best visiting in this Tim Hortons is the staff. Which you won’t find in most locations, here team members are polite, efficient, and patient, even during the busiest rush hours. They handle high volumes with professionalism and a calm attitude, keeping the line moving without making customers feel rushed.“

“If you're looking for a go-to Tim Hortons, this one should be your choice.
This location is consistent, clean, and the staff are some of the kindest you'll meet—even under pressure. We come here daily and know the team well. Sure, there’s always going to be one person who’s not your cup of coffee, but that’s life anywhere. When Patty and her staff are on duty, things always run smoothly.

Keep in mind: this spot sits at a major intersection right off the highway, so bring patience, respect, and a little humanity. They’ll match it with warmth, hustle, and your order done right.

Good people get good service. Simple as that.“

“This has always been my favourite tim hortons location! Lately I've been served mainly by Kota! I've never had such outstanding service! Always friendly, and makes a PERFECT double double every time! I can't thank her enough for always making my morning smooth, and starting with a smile ! Keep up the amazing job !“

“I had a great experience at this Tim Hortons! The customer service really stood out — the woman at the cash counter was incredibly kind and cheerful. What impressed me the most was that she asked customers to double-check their orders before leaving the counter, making sure everything was correct. It shows she genuinely cares about customer satisfaction. It’s the little things like this that make a big difference. Keep up the great work!“

“Everytime I come in for my double double I'm served quickly and with a great vibes in the restaurant, the employees and supervisors seem to get along well and it shows in the environment, every weekday morning is a treat I've stopped using drive through just to enjoy the ambience and a lovely good morning joke from Grayson when hes on the till! finish my coffee before work of course, love hearing the banter and the laughter put into everyday....and it's the last place near me with Sour Cream Glazed donuts it has really improved in the last month or so!“

“This store is always very busy as its the only one in the Fourth Avenue corridor. The cafe is usually very clean although the odd time they have been so busy that the staff didn't get a chance to clean tables or empty garbage receptacles. The staff give very efficient service. One of the managers goes out of her way to help customers. I had one small issue a few months ago with a drink and she replaced it without question or charge. When I'm in this part of the city, I usually stop in.“

“One of the best Tim Hortons around, besides the food/drinks which it still offers one of l my favorites; the white hot chocolate, and great customer service. This place offers free Wi-Fi, unobstructed outlets and tons of parking. Very spacious restaurant but with fewer seats and sadly no cushioned chairs, the spacious parking lot only has 1 handicap spot and those in wheel chairs might find it awkward to enter as the access lip is in the way of cars leaving the drive thru, but the automatic door opening buttons are present and do work. Overall it's a great spot especially outside of the school year as do to a near by middle school it can get quite hectic with the kids.“

“Thank you to the supervisor that worked the drive-thru on Saturday night. she made the experience bearable, considering a jerk was beeping his horn behind me. he was so inconsiderate and rude also I had a rescue dog in the back that is sensitive to loud noises so my dog and myself we're extremely upset“

“I usually stop by this Tim Hortons on my way to work, and I’m always impressed with how friendly and fast the service is. The staff actually seem happy to be there, which makes such a difference in the morning. My order is always right, the coffee is fresh, and the location is kept clean, even during busy hours. Special shoutout to the management team! it’s clear they run a tight ship and treat their staff well. Definitely one of the best Tim’s locations I’ve been to!“

“⭐️⭐️⭐️⭐️⭐️
Fantastic Experience – Special Thanks to Aum!

Had a great visit to Tim Hortons today! The service was quick, the food was fresh, and the ice-coffee hit the spot.
A special shoutout to Aum, who went above and beyond with friendly and professional service. It’s always nice to see someone take pride in their work — definitely made my experience even better.
Thanks, Aum and team, for starting my day off right! I’ll definitely be back.“

“Had to wait for food. Missed cream cheese on a bagel. Argued over whether we received our bagel or not and could see we didn't. Could here them accusing each other in the back who made it and who didn't. They have made the customer eating area much smaller. Kitchen area much larger but hasn't helped with the speed of processing orders. So many errors on orders.

Parking: Tight parking area right out the doors. Limited accessible parking.

Wheelchair accessibility: No accessible seating. Major code violation.“