Tim Hortons in St. Catharines

“4/5
Patty and the morning staff are always pleasant, efficient and caring. Never been through and not asked how I am that day. Patty makes a point to remember me and my order, she's truly a delight and the reason why I keep coming back.

The evening staff need to be shadowing some day shifts to see how its done. There is a gentleman who often works nights, but never wears a name tag so I don't know his name. He hasn't once given me correct change when I've paid cash, doesn't understand penny rounding even though the computer should tell him how much to give me and is often overwhelmed with only 2 coffees and a bagel. Very scattered. And he never closes the register drawer after cashing me out, just so Management is aware. I know yall read this stuff. Maybe thats why he messes up penny rounding, because maybe he's not using the register properly? 6 and 7 round down, 8 and 9 round up. But he didn't understand what I meant.

Anyway, Patty and her days crew are amazing. Keep up the amazing work, dear. I appreciate your wonderful customer service and the way you conduct yourself and your staff.“

“We had to do a team order for 36 people. They were happy to accommodate and were super easy to communicate with ahead of time. They had the food and drinks ready for us both days at 0630. They were flexible and super friendly. Courtney especially was super helpful and friendly and she couldn’t have made our experience any easier! I would be happy to order from here again! Thank you again for all your hard work!“

“Stopped at this location while visiting family in St. Catharines. I must say that being close friends with several franchise owners in Hamilton, and seeing the day in and out side of how stores run, as well as how customers and staff interact. I was extremely impressed with the service of this location considering that it was clearly their morning rush and they were getting slammed. Not once were any of the staff rude, or made me feel rushed, etc. They were all extremely professional and courteous, even asking if I needed anything else, while subtly trying to upsell the items of the month. I was especially impressed with the way the young lady that served me handled my order, and greeted me and every customer afterwards with a smile and upbeat positive attitude, very rarely do you see a student or young lady of that age that is clearly very respectful and professional, truly a credit to that stores owner and location. If I were corporate or up to me I would definitely reach out to this location and acknowledge this young lady’s positive representation of Tim Hortons and the quality and expectations the company expects from their employees, her name was Alyssa and as I have stated a credit to your company in all aspects. I will definitely be recommending this location to anyone I know passing through the area and this is all due to the exceptional service I received from this young lady. Great Job! Alyssa.

Keep up this work ethic and positive attitude and you’ll go extremely far in life young lady…“

“5 stars to Barett (hopefully I've spelt her name close to correctly) (overnight young lady)
My phone was having issues as I repel technology for no reason. She was very kind and patient and polite. I got all apologetic and she went out of her way to make me feel a little less embarrassed ? thank you ?“

“This new location is my favourite. It’s right on my way to and from work and so it’s super convenient and I was happy to see it open. The customer service here has been above and beyond. I always order a steeped tea and every time I do the gentleman tells me he’s making a fresh pot. He is super sweet and I would definitely choose this location over others. I never really get food so I can’t comment on that but everything else is 10/10.“

“The young red headed man on Thursday was absolutely wonderful so kind and friendly service with a smile I had a latte and it was the best I have had in a while not very often nowadays you get such great service wish I knew your name job we done ?“

“Work for a service provider and my lunch was made perfectly, they always smile, super professional and all out the best Tim's team I have seen. By far keep up the good work.Additional.Today at 6 I was coming for my wrap the employee who made it had great memory, I can't remember his name but he made the wraps, outstanding individual and very impressive. He had the wrap already being made by him before I ordered, I received my coffee, which out of the Tim's I visit you guys always do a extremely excellent job making the coffee, rich in flavor and wasn't bland like my morning coffee (different Tim's clearly :).) All your employees I always encounter are smiling and top notch.“

“I recently visited this Tim Hortons location and tried their new pizza along with a classic Boston Cream donut. The food was delicious—both the pizza and the donut were fresh and satisfying. But what really stood out during my visit was the excellent customer service. The cashier was incredibly patient and helpful, going above and beyond to ensure we had a great experience. The location was also clean and well-maintained, making for an overall pleasant visit. Highly recommend this spot, especially for the friendly and attentive staff!“

“I love the ladies there in the early mornings. They're super friendly and talk to you like you're a human being. They never mess up my order either! The day staff... not as great. But the entertaining patrons at this location can make up for that.“

“I visit this location the best customer service the lady who help to serve servicre was quick & fast in walikn order and also Moheeb seems like who is staff manager was very friendly and proffesional i was surprise when homless peopld doing worst to their property they make mess .thanks to moheet whos taking care of store atmoshpere 10/10 i have no chance to take a picture so i can be witness moheet put all his effort to make this store fot customer to come back
Will recommend to all neibourhood please visit this location .
Thank You“

“I don't really go inside often, but we stop by there almost every day in the drive-thru. Always great service. In the afternoons, Alina always serves me- she's always kind at the window and provides great service. I don't think i've ever had any error in my orders/mods at this location. Best location, by far!“

“Hmm well Tim hortons job is really hard as too busy mostly but customers also spend their $ would be nice if atleast staff say hi when taking order- most of the staff really good and very pleasant but 1/2 time staff was stressed may be and seems like do not want to take my order. If someone is coming to your place daily means its suitable location and good food + good customer service so dnt take daily customer for granted : specially if they dnt complain 😇- must say staff on window really good and nice all the time.“

“One of the best Tim Horton branches i've ever been to hands down. Every time I show up the staff is always courteous and well trained. I had minimal waiting time for my food and to top things off the food is excellent and served warm with love. Definitely see myself comng back many times over.“

“This Tim Horton's has staff with such great attitudes and I think it's a reflection of leadership - shout out to the person with the colourful braids, it's clear they care and go above and beyond to make sure customer's have a good experience. Also, they seem to have a genuine appreciation for their teammates.My order has always been right when I go here and food always tastes great!“

“We went through the drive thru at about 1:15 pm. We ordered food and three drinks, everything was perfect. The person taking my order was friendly and the girl at the window was equally friendly (sorry no name tag). Very happy with the service.“

“This store is always very busy as its the only one in the Fourth Avenue corridor. The cafe is usually very clean although the odd time they have been so busy that the staff didn't get a chance to clean tables or empty garbage receptacles. The staff give very efficient service. One of the managers goes out of her way to help customers. I had one small issue a few months ago with a drink and she replaced it without question or charge. When I'm in this part of the city, I usually stop in.“

“I ordered a cold beverage that wasn't available, but was offered a substitute that was very close. However, I forgot to have it watered down... WAY too sweet!
No communication of any kind for several minutes after we came up to the counter. A simple "Hello, we'll be right with you", with a smile, would be recommended.“

“Best customer service by simran end of the day staff manager mentioned his name Moheet .any way the way moheet keep this location nice & clean 10/10 and simran customer service is 10/10.will recomend to visit nice and clean enivornment always hot & fresh food and coffee ☕️that you want“

“Had to wait for food. Missed cream cheese on a bagel. Argued over whether we received our bagel or not and could see we didn't. Could here them accusing each other in the back who made it and who didn't. They have made the customer eating area much smaller. Kitchen area much larger but hasn't helped with the speed of processing orders. So many errors on orders.

Parking: Tight parking area right out the doors. Limited accessible parking.

Wheelchair accessibility: No accessible seating. Major code violation.“

“Did not get food, but the surface and the atmosphere are great. The staff there are just fantastic on the day shift.I love them, make it feel like family

Wheelchair accessibility: Have wheelchair accessibility, parking and buttons for the electronic doors.“