Tim Hortons in St. Catharines

“It is incredibly rare to meet people like Mirielle in places of service. She was not only patient, but also went into problem solving mode when I had challenge with my order. Thank you so much for making my dining experience better, it was heart warming to feel supported, and full after my receiving my well made wrap. Thank you Mirielle“

“Ordered coffee for me and hubby and bacon pizza for my daughter. Was very pleased by the cashier Kiera, she saw me sitting and waiting and immediately concerned how she can help me , and the stuff was really friendly and neat . Will visit this place again!!!“

“My experience at Tim Hortons in the Pen Centre is always awesome! The staff are friendly and quick, the service is consistent, and the atmosphere is welcoming. My orders are always prepared just the way I like them. Definitely one of my go-to spots!“

“I would like to mention how good this Tim Hortons is. The staff is always friendly and food is always good. I’ve never had an issue with wrong order. I would also like to make a shout out to Patty, if you go there you know her! She’s so kind and brings sunshine to your day! Thanks Patty for your cheery welcomes and well wishes for the day! You are appreciated! ☺️“

“Stopped at this location while visiting family in St. Catharines. I must say that being close friends with several franchise owners in Hamilton, and seeing the day in and out side of how stores run, as well as how customers and staff interact. I was extremely impressed with the service of this location considering that it was clearly their morning rush and they were getting slammed. Not once were any of the staff rude, or made me feel rushed, etc. They were all extremely professional and courteous, even asking if I needed anything else, while subtly trying to upsell the items of the month. I was especially impressed with the way the young lady that served me handled my order, and greeted me and every customer afterwards with a smile and upbeat positive attitude, very rarely do you see a student or young lady of that age that is clearly very respectful and professional, truly a credit to that stores owner and location. If I were corporate or up to me I would definitely reach out to this location and acknowledge this young lady’s positive representation of Tim Hortons and the quality and expectations the company expects from their employees, her name was Alyssa and as I have stated a credit to your company in all aspects. I will definitely be recommending this location to anyone I know passing through the area and this is all due to the exceptional service I received from this young lady. Great Job! Alyssa.

Keep up this work ethic and positive attitude and you’ll go extremely far in life young lady…“

“This new location is my favourite. It’s right on my way to and from work and so it’s super convenient and I was happy to see it open. The customer service here has been above and beyond. I always order a steeped tea and every time I do the gentleman tells me he’s making a fresh pot. He is super sweet and I would definitely choose this location over others. I never really get food so I can’t comment on that but everything else is 10/10.“

“I had a great experience at this location! The girl who took my order through the speaker box had an accent and was incredibly polite and patient. I really appreciated how clear and kind she was. I believe she had her hair braided such a lovely touch to her professional and welcoming attitude. Great customer service goes a long way, and she definitely made my visit a positive one!“

“One of the best visiting in this Tim Hortons is the staff. Which you won’t find in most locations, here team members are polite, efficient, and patient, even during the busiest rush hours. They handle high volumes with professionalism and a calm attitude, keeping the line moving without making customers feel rushed.“

“I had a great experience at this Tim Hortons! The customer service really stood out — the woman at the cash counter was incredibly kind and cheerful. What impressed me the most was that she asked customers to double-check their orders before leaving the counter, making sure everything was correct. It shows she genuinely cares about customer satisfaction. It’s the little things like this that make a big difference. Keep up the great work!“

“This has always been my favourite tim hortons location! Lately I've been served mainly by Kota! I've never had such outstanding service! Always friendly, and makes a PERFECT double double every time! I can't thank her enough for always making my morning smooth, and starting with a smile ! Keep up the amazing job !“

“I love the ladies there in the early mornings. They're super friendly and talk to you like you're a human being. They never mess up my order either! The day staff... not as great. But the entertaining patrons at this location can make up for that.“

“If you're looking for a go-to Tim Hortons, this one should be your choice.
This location is consistent, clean, and the staff are some of the kindest you'll meet—even under pressure. We come here daily and know the team well. Sure, there’s always going to be one person who’s not your cup of coffee, but that’s life anywhere. When Patty and her staff are on duty, things always run smoothly.

Keep in mind: this spot sits at a major intersection right off the highway, so bring patience, respect, and a little humanity. They’ll match it with warmth, hustle, and your order done right.

Good people get good service. Simple as that.“

“Everytime I come in for my double double I'm served quickly and with a great vibes in the restaurant, the employees and supervisors seem to get along well and it shows in the environment, every weekday morning is a treat I've stopped using drive through just to enjoy the ambience and a lovely good morning joke from Grayson when hes on the till! finish my coffee before work of course, love hearing the banter and the laughter put into everyday....and it's the last place near me with Sour Cream Glazed donuts it has really improved in the last month or so!“

“I usually stop by this Tim Hortons on my way to work, and I’m always impressed with how friendly and fast the service is. The staff actually seem happy to be there, which makes such a difference in the morning. My order is always right, the coffee is fresh, and the location is kept clean, even during busy hours. Special shoutout to the management team! it’s clear they run a tight ship and treat their staff well. Definitely one of the best Tim’s locations I’ve been to!“

“This Tim Horton's has staff with such great attitudes and I think it's a reflection of leadership - shout out to the person with the colourful braids, it's clear they care and go above and beyond to make sure customer's have a good experience. Also, they seem to have a genuine appreciation for their teammates.My order has always been right when I go here and food always tastes great!“

“This store is always very busy as its the only one in the Fourth Avenue corridor. The cafe is usually very clean although the odd time they have been so busy that the staff didn't get a chance to clean tables or empty garbage receptacles. The staff give very efficient service. One of the managers goes out of her way to help customers. I had one small issue a few months ago with a drink and she replaced it without question or charge. When I'm in this part of the city, I usually stop in.“

“I came in for a few coffees and donuts for some co workers and Dawn made them absolutely perfect. Though busy at the time, I walked in and was served in a timely manner, considering it seemed that she had no help. Great service again considering the lunch rush, best Tims coffee I've had since the downhill of the franchise.“

“Best customer service by simran end of the day staff manager mentioned his name Moheet .any way the way moheet keep this location nice & clean 10/10 and simran customer service is 10/10.will recomend to visit nice and clean enivornment always hot & fresh food and coffee ☕️that you want“

“⭐️⭐️⭐️⭐️⭐️
Fantastic Experience – Special Thanks to Aum!

Had a great visit to Tim Hortons today! The service was quick, the food was fresh, and the ice-coffee hit the spot.
A special shoutout to Aum, who went above and beyond with friendly and professional service. It’s always nice to see someone take pride in their work — definitely made my experience even better.
Thanks, Aum and team, for starting my day off right! I’ll definitely be back.“

“Had to wait for food. Missed cream cheese on a bagel. Argued over whether we received our bagel or not and could see we didn't. Could here them accusing each other in the back who made it and who didn't. They have made the customer eating area much smaller. Kitchen area much larger but hasn't helped with the speed of processing orders. So many errors on orders.

Parking: Tight parking area right out the doors. Limited accessible parking.

Wheelchair accessibility: No accessible seating. Major code violation.“