Starbucks in Lancaster

“Used the drive through, and my kid had to pee before we could pay. I pulled around, we went to the bathroom and they let us pick our order inside no problem. I also added some items and the staff were awesome and helpful. They should all get raises.“

“Hospitality is not lost on the staff at my favorite Starbucks in Lancaster. Today, I realized—after standing there longer than made sense—that I’d placed my mobile order at the wrong location. When a staff member kindly asked the name I was waiting for, it all clicked.

We exchanged knowing glances and I sheepishly asked, “Can you make it here?” Without hesitation, they walked me to the register, asked what I’d ordered, and handled everything with calm, confident grace.

Yes, that’s excellent customer service—but it’s more than that. This team embodies hospitality in a world where it’s become a rare delight.“

“There is a location much closer to my school, and I go out of my way to get to this one. But it’s worth it every time!!!!! The people here are always super friendly no matter who it is. Plus the drinks are always made correctly and are super tasty. Big ups to the whole crew!!! I haven’t gotten food so I can’t speak on that but the drinks and staff are great. Keep it up, happy holidays!“

“I work nearby and have gone to the Starbucks several times and the baristas are so extremely friendly…every time! What a great bunch of folks. I hope Starbucks realizes how lucky they are and pays them a living wage with good benefits! <3“

“My go to Starbucks!
After night shift @ the hospital doing 12’s, I am exhausted. I then have to drive 40 minutes home to york so I always make sure to stop here and get a white chocolate mocha before getting on the highway, definitely a huge mood and energy booster. The staff is always super nice & puts cute stickers and messages on my cup! Always a returning customer🫶🏻“

“We went through the drive thru today and Julia served us! She was AMAZING, her level of customer service was beyond any that I have ever received at this location. So much so that I had to leave a review, thank you Julia..... you brightened up our day!“

“Great location, but just can be a bit busy!! We've come here multiple times and it's a convenient spot right at the mall. The quality of the food and drinks are just like the others - very good and delicious. Service is good as well.The main complaint is that it can be a bit busy and it's small inside. The last time we went, there was one cashier and we waited in line about 5 minutes before ordering. But despite this, it's a nice location overall!

Vegetarian options: Most drinks are vegetarian, and many of the food items are.

Dietary restrictions: They have almond milk and oak milk I think

Parking: There's a large parking lot at the mall. It can get busy but hopefully you'll find a spot even if it's farther away.

Kid-friendliness: Good for kids overall

Wheelchair accessibility: No stairs!“

“Randy and Andrew absolutely made my day. Randy took my order and had me laughing the entire time. He was so sweet! And Andrew was at the window and was just so polite and sweet. Please give these two a raise. They absolutely are the best workers I’ve ever interacted with in customer service. Protect them at all costs!“

“I would have give a 5 star review. But here is the reason why I didn’t… first I repeated multiply times to the Starbucks barista about my order. I order 2 venti Matcha Green Tea Frappuccino both with whipped cream. I also order 1 venti Strawberry Frappuccino & 1 venti Vanilla Crème Frappuccino. When I receive the drinks I knew something was wrong with it. They made Matcha Green Tea Latte instead! I clearly asked a Green Tea Frappuccino! Overall experience 8/10“

“It's Starbucks. It's caffeine, it's expensive it's good. If you're used to folgers it's going to be bitter and strong. If you like espresso drinks and strong coffee enjoy.I mean sometimes a corporate drive up window and a snazzy app beats inconsistent local shops.“

“I order coffee from this Starbucks everyday. I have seen the staff get through some pretty crazy rushes! Even under pressure and stress, my coffee is always a 10/10! As well is the service! Coffee is just the thing I need to get my day started and I can always tell that it’s made with love <33!“