McDonald's in Philadelphia

“I don’t know about you, but when I think of McDonald’s, I don’t think 5 stars. But maybe that’s a reputation that has room for change. Grays Ferry McDonalds is a great example of why…it’s clean (even the bathroom), the workers were efficient, my food was hot and tasty and my order was correct (the 1st time). I’ll come here again.“

“Good evening Google Family. I visited because I was in the area. I was visiting my nephew and my great-nephew. Christopher wanted something from here. I have never patronized this Micky D's location. There is plenty of parking here in the shopping lot. Plus there are several available handicapped spaces. Christopher ordered on the kiosk and we paid on the kiosk by credit card. Our number was 632. While Christopher waited, I went to the ladies' room. It was clean. When I came out, the food was ready. We left and I took Christopher back home. We had a good experience here. Have a good night, workout, be active and mobile, fit and fabulous especially for people over the age of 50 years.“

“Had a small problem that was promptly and professionally handled by not only the employee in the drive through window but also the manager. They displayed great communication and professional courtesy to keep up with high customer satisfaction. Manager of this location should be proud of how her staff treats its customers. Great Job team!“

“I haven't been to McDonald's in a dog's age in other words I've been there for a very very long time. I got a Big Mac fries and a banana strawberry smoothie everything was good even the fries without the beef tallow. The Big Mac was a Big Mac“

“Not gonna lie, genuinely impressed with this Mcdonalds because I’ve gone to so many that take forever to complete orders, but they got mine out soooo fast. It was a good flow of cars just going through every few minutes. It was busy for them too.“

“Yade is an awesome cashier and she was so nice, one of the nicest person I have experienced at this location. She needs a RAISE IMMEDIATELY
The kitchen manager is the NICEST person Ive ever encountered at this Mcdonalds. He needs a raise and to be acknowledged for all his amazing efforts and kind personality“

“The construction or parking lot cleaning was not well thought out. The driveway from woodland there's one lane and assumption that everyone is going to the drive thru

Therefore one lane for drive thru while the other is blocked and when exiting you have to go thru drive thru again WAIT for the people ordering and pull up so that you can exit from side street.

A car pulled in and attempted to go left and not drive thru and the service people began yelling to redirect but there's no signage for redirected

Unsafe experience“

“Parking around the drive thru made things a little confusing. There were so many cars parked around the entrance which leads to the drive thru, that I thought about leaving prior to my order because I thought it was a line. I guess they were delivery people.“

“Whoever did the job of hiring the young man that works overnight during the week and drive-through did a great job that dude was a nicest McDonald’s employee I’ve ever encountered in my 32 years of life on this earth. He literally was the nicest person ever you can tell hes one happy soul, I would honestly probably drive an extra 10 minutes if I wanted McDonald’s late night just to go to that one to deal with him we all know how McDonald’s employees are 99% of the time especially drive-through and especially overnight. Thanks man whoever you are keep it up good job on whoever hired him . Reading this five stars doesn’t even do it justice do deserves $500. He was literally so nice that I had to pull over immediately once I left just to make sure I didn’t forget to write this review he deserves all the good reviews and recognition and of course deserves a raise or something positive his way.“

“The Franklin Mills McDonald’s is solid quality and service. I pulled over and ordered on the app and got a better deal, then drove through the drivethru instantly to get it. It wasn’t crowded it all around 6pm dinner time which was nice. It’s convenient also being next to all the other fast food chains“

“This is the best around! I went and had the best customer service with a guy named Eric. He was funny, and is the best cook there. The man definitely deserves a raise, he is an example of the model worker everyone wishes to have! There was an issue the store forgot my fries and chicken nuggets, Eric checked the receipt, apologized, and said he would fix it, and made me fresh nuggies and fries! Very positive and professional, appreciate it. Not a common trait nowdays!“

“I swear this Mac Donald’s is way better than the one on Aramingo! The service is fast. The food is always fresh& hot! The younger employees here are respectful , say Ty & you’re welcome! And make sure I have all my items in the bag! So if you decide to go to a mc Donald’s go here ?? aramingo employees are ignorant ! & make you wait for over a half hour for some cold nasty food!“

“Updating my review: besides that one incident, they’re usually nice and friendly when I stop by (mostly Saturday mornings), especially the guy at the first window. Original: I usually have great service at this location, especially from the man who takes orders on weekend mornings. I’ve sung their praises and left positive survey feedback. Today though, I ordered ahead as I usually do for breakfast at 10:12, got there at 10:22, and the unfriendly woman told me, she had to check what “they had left”, which was only a hash brown. Why would you allow me to order something ahead of time, just to tell me you don’t have it when I get there? And if you serve breakfast until 10:30, how are you out of food before then?! Complete waste of my time.“

“AMY!!! If it wasn't for Amy having not only amazing customer service skills but she went above and beyond. She was honest kind and courteous. She explained to me why my order would take a while but I was willing to wait because I was doing Uber eats for customers. Amy switched and cleaned the grill from dinner to breakfast as fast as she could just to get my order done. AMY should be running this whole store. She deserves praise and a raise“

“The girl who took my order seemed mad at me because she had to do her job, I was getting money out of my wallet and she barked the total at me twice..so zero stars for her. If youre unhappy with your job go work somewhere else 🤷🏻‍♀️But the girl at the window was sweet as pie and happy to help. So girl working the food window on saturday morning 3/22, thanks girl!“

“I just want to thank the manager and gentlemen working the drive thru last night around 130am on Nov 9th. I had ice cream on my order forgetting they stop serving it at 10p. I expected nothing but the worse because of how I've been treated by that shift in the past. I was so wrong whomever the manager and worker were went above and beyond to make sure I got something else for my problems. Whomever the workers were should be compensated for their customer service skills.“

“this mcdonald’s is new and just opened about a year ago! please do not be deceived by the old reviews. we used to have another one located at this exact spot that got demolished and rebuilt. this new one is very nice and very clean. the service is randomly slow but mainly due to high orders during nights out.“

“I went here with my granddaughter on Wednesday, December 4, 2024, at about 9:15 A.M. Clean and ready to serve. Drive through had a few cars in line, and a group 6-7 children and adults were inside, seated, waiting for their orders. I went inside today simply because I needed to use the restroom. Again, everything was clean!“

“Honestly majority of the staff is amazing except for a few. But I can see why they lack good customer service due to the different type of people who patronize as well as sit in there all day.
I must say the late night crew is a vibe. Thank you Mustafa for being such an amazing night crew worker. Attentive and respectful goes a long way especially when wanting McDonald’s 2 in the am. I got the 5 dollar Mcvalue meal.“

“I go out of my way to visit this McDonald's instead of the one by my house on Oregon Ave. Sometimes they are a bit on the slow side but they never give me problems and my food is usually fresh. I feel like when it comes to McDonald's standards this location is pretty good.“

“I don’t know what happened but there’s a significant difference speed that this McDonald’s operates at now. Super fast super efficient from 2025. The entire year of 2026 i been getting my food in damn near the blink of an eye. The food was always good, but before i used to get annoyed for being in there so long but now they fixed all that“

“Have not been eating fast food, but the other night I stop by this place to get a fish sandwich and fries, the sandwich was great, the fries was the worst have ever have seems like they was already fried and they refried them in Greece, but as for the. Sandwich the break and Fish was on point, the server was friendly, service was fast and efficient“

“I was hesitant to stop at this location because of the recent reviews but I'm glad I overlooked those and came in for breakfast on a Sunday morning. Sandwiches were well prepared, coffee was very good. Service was quick and all condiments were included. One of the best drive-thru experiences at any McDonald's within a 5 mile radius.“

“This place is great .Plenty room to move around. Plenty parking . The place is clean neat and organized. Tables floors and counter tops all disinfected. Bathrooms clean as well. Handicapped everything walkways exits bathrooms tables. The parking was Plenty full lots of spaces
The service was exceptional the staff was on point and courteous . The food was awesome nice and hot. No issues no hassle no worries smooth operations at this location. My experience was great here.“

“Every time I come into this McDonald’s Tyra is consistently ensuring every customer’s order is made accurately. She is exceptional at service! Give her a raise and promotion because her amazing work ethnic is impressive and deserves to be rewarded.“

“Two stars is what I wanted to have given but because of the customer service I had to upgrade to 3 stars. I usually get ice coffee first in the morning around 7:15-7:25 and meet these two Mexican ladies(cashiers). They’re very welcoming, pay attention and give you exactly what you order. My first day here was horrible as I had to trash the coffee because they added too much sugar (I requested little sugar). Glad that they are making improvements on the food and services.

Kid-friendliness: There are special seats for kids so you don’t have to worry about where your infant going to sit. It’s comfortable. The people are kids friendly“

“Don't go ragging on my local MD folks!
I work nearby, and I'm in here a few times a month. This place can get SO crazy but you know who holds it together? This staff. This crew working here is badass and should be commended for the volume they deal with. They still always manage to kick out ordered accurately, and quickly, even when their screens are working or systems are not working properly.“

“The wait in the Drive Thru line was pretty extensive, maybe more than 15 minutes before I was able to pull up to the the order speaker. The cashier when paying was very courteous and I waited no more than 3 minutes at the pickup window for my food. My food was fresh and hot so the wait was worth it.“

“Clean. Had TMNT. They were confused about wanting to buy a toy only. Toy coat more than meal itself ....

Also mcdonalds self sumervice is a bad idea. Hard to talk to a real person. I'm sure corporate wants this, bad bad user experience.“

“Being in culinary myself I know how it is to be in the middle of a rush let it be lunch or dinner and this staff pulled it off tonight now I may have a few things missing due to the rush but I don't care about that because of the hospitality that was given yes hospitality in McDonald's they were polite and respectful even when a customer after me ask for an outlandish milkshake I always said that the food doesn't bring customers back hospitality does and I definitely will be back“

“I tried to tell shawty that my mobile order got canceled and refunded. I dont know why, but it refunded me soon as I walked in. Instead of listening. She got an attitude and told her manager I was rushing her. So I left with the free food. I'll take that as an apology for her poor manners. 👍🏾“

“We stopped going to this location bcoz of how bad the service was but today my daughter was so hungry and this is the closest one on our route, we we’re pleasantly surprised of how nice the person on the drive thru and how we didnt felt rush at all. We got to the pick up window and was greeted by the store Manager Andrei and he asked if we wanted condiments to go with our order. Very polite, friendly and helpful. It was the best drive thru experience. Excellent Manager and crew. We hope it stays this way.“

“I absolutely Love coming to this location, located on Baltimore Pike across from Giants. There is an employee that works at this location named Dawn who is as Cheerful as the day is long. Always has a smile on her face and extremely well at multitasking. I remember she took our order in drive thru, received the payment, then gave us our food, 2 different windows and all under 5 mins. Never seen such efficiency in my life. She's definitely a Great asset to this company.“

“I've been order from this location for the past two years and I must say the service have truly improved so much. The new management that took over has gone above and beyond to turn things around, previous management some Spanish lady was horrible. She moved slow and treated customers like we were a bother to her. Thank God she's gone because having this McDonald's directly across from my job is such a blessing on days when I forget to bring a lunch or just don't feel like packing one. Anyways shout out to the new management.“