Bakeries near Springfield

“I just stopped by for the first time this evening for my birthday bundtlet & unfortunately arrived a few minutes late not realizing you close at 6, but when i approached the door the worker opened it for me & i explained it was my birthday & they offered to grab me a bundlet! i really appreciated that & they were so nice for doing that. thank you!“

“Placed an order after seeing posts in local community groups Made contact and was given several options with a prompt response. Chose our item and picked up as scheduled ready to go. Neatly packaged ready to serve at our meeting upon arrival. Needless to say there were none left! The 40 cannolis were amazing we will be ordering again You definitely should give her a try“

“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“

“waiting in line but worth it“

“We worked with Joe to put together a tea reception after our wedding ceremony, and we couldn't have been happier! The pastries themselves were so delicious and very pretty (my personal favourites were the mini-cupcakes). And, Joe was a pleasure to work with, very communicative and upfront. We had to switch things up last minute from having the food out on display to having it packaged and handed out, and Joe and his team did a fantastic job pivoting, even coming up with a cute little QR code sticker with the menu for each box. We'll definitely be going back again.“

“Can not go wrong ordering any dessert from Bredenbeck’s. We get all our daughter’s birthday cakes and go there for ice cream during the summer.“

“The cake was the star of the show! Our family celebrated 50 years of emigration to the U.S. and the Lunar New Year. The cake we had envisioned was a three-layer cake, with each layer representing a generation. Frosted Fox turned it into reality. The cake looked amazing and tasted wonderful. Thanks so much, Jennifer and Sean! The cake was the talk of the party!“

“We love the croissant and bagels! Can’t wait to try more yummy things next week! And it’s AMAZING to have delivery.“