Bakeries near Springfield

“I just stopped by for the first time this evening for my birthday bundtlet & unfortunately arrived a few minutes late not realizing you close at 6, but when i approached the door the worker opened it for me & i explained it was my birthday & they offered to grab me a bundlet! i really appreciated that & they were so nice for doing that. thank you!“

“Placed an order after seeing posts in local community groups Made contact and was given several options with a prompt response. Chose our item and picked up as scheduled ready to go. Neatly packaged ready to serve at our meeting upon arrival. Needless to say there were none left! The 40 cannolis were amazing we will be ordering again You definitely should give her a try“

“I am writing to express my frustration and disappointment with the level of customer service I experienced at the Springfield location of the Pretzel Factory. On June 11, 2025 I visited the store expecting a quick and courteous transaction. Unfortunately, what I encountered was completely unprofessional and unacceptable. While several customers, including myself, waited in line to be served, an employee named ALFONZO was openly using his phone and not acknowledging anyone. When someone tried to get his attention, he casually flagged us off as if we were bothering him. There was no apology, no explanation, and certainly no sense of urgency or respect for customers. This kind of behavior is not only disrespectful, it drives customers away. In a time when businesses rely heavily on customer loyalty and word of mouth, employees should be representing the brand with professionalism and basic courtesy. I strongly urge management to address this issue and ensure that staff are trained—or retrained—on the importance of customer service. If this is the type of behavior that is tolerated, I will not be returning, and I will certainly discourage others from doing so. Sincerely,“