Fast Food · $
1 Chick-fil-A
2016 South Irby Street, Florence
- Take-Out
- Delivery
- Drive-Through
Customers’ favorites
- Classic Chicken Sandwiches with Waffle Fries
- Chick-Fil-A Grilled Chicken Club Sandwich
- Fried Chicken Sandwich and Pickle
- 8 Count Nuggets with Waffle Fries
“Normally I'm a huge fan of Chic-fil-A. Normally Chic-Fil-A is the standard by which all other fast-food chains aspire to be. But today I witnessed an absolute failure on Chic-fil-A's part. The drive thru. Normally a point of pride for this restaurant. But now they have cut the drive thru down to one lane and established the other as a "mobile-thru". Today the Drive thru lane was wrapped around the building, the mobile thru had 1 car in it during the entire time I was there. However, the employees would not allow vehicles into the mobile lane to order, which made the wait time astronomical, causing my sweet tea to be hot and watered down and my food to be cold😥. Don't know what genius came up with the new concept, but why shut down a drive thru line (your busiest portion of your restaurant), why not establish parking spots as designated Mobile pickup spots. They are already using the app so they can check in just like Walmart or Lowes. Fix yourself Chic-fil-A, you're better than this, lol.”