“We can’t say enough nice things about Vanessa!!! She remembered our names the second day we went there and had our cups ready with our names and drink on them when she knew we were coming back the third day!! Coming from customer service you don’t find many people like that anymore who go above and beyond to make you feel special!! She should def be recognized for her hospitality and friendliness!!“
“Score one for service!
As most know, I am deaf and mute, therefore, I write customer service. I present a huge problem and I know it
I don't try to be a problem but I'd love to see how people respond. I went into this Starbucks and I tried to order coffee. Of course, I don't expect the counter staff to know sign language, but I try anyway, because some Starbucks actually do have people that speak sign language. After that, I'm reduced to pointing at the sign, or trying to write things down. The gentleman behind the counter was indeed trying his hardest to help me. He was getting very flustered because he felt he couldn't communicate with me well enough. This guy is over and above. Most people give me the sense that they're trying, but he gave me the sense that he really wanted to understand and know, just for a cup of coffee. He felt so bad, and he didn't do bad, but he felt so bad he came over when he delivered my coffee to me that he gave explanation. He gave me a card for a free cup of coffee. Which was completely unnecessary. This is the kind of service that you're gonna get at this starbucks. I'm standing and applauding right now!!!“
“Staff was very friendly. Accidentally made my drink with normal ice instead of light ice, then made me the correct drink, gave me both, then I accidentally spilled my drink… and they offered to make me another one even though it was my own fault. Ended up with three coffees and I ordered one. Very helpful, kind, and compassionate.“