4.5
Superb
157 Reviews
7810 Poplar Avenue, Germantown · 8.46 miles
“The staff was friendly and professional, and once we were seated, our food came out quickly, which was great. One item from my order never arrived, and they were also out of the specialty drink I ordered, but I understand that things happen. Neither of those issues was my biggest concern. The major issue was the wait and the seating process. We waited over an hour for a table, yet from the time we arrived until we left nearly three hours later, there were consistently about 10–13 empty tables. I asked about the empty tables and was told they were going to be filled. However, I continued to watch customers wait for at least an hour while those tables remained empty. I also watched people walk out because they did not want to continue waiting. The long wait also caused significant congestion around the entrance. What made this even more confusing was that the person who appeared to be the manager, based on her shirt, was the individual seating customers. So it was difficult to understand why so many tables remained unused for such a long period of time. I completely understand waiting when a restaurant is full. However, waiting over an hour while 10–13 tables remain empty is completely different. This seemed less like a customer-service issue with the staff and more like a seating, staffing, or management issue. The employees we encountered were pleasant, and the food we received was served quickly. Unfortunately, the seating process made what could have been a very good experience unnecessarily frustrating—and the restaurant appeared to be losing customers and revenue in the process.”