McDonald's in Kingsport

“The line here is usually super long as it is a very convenient location to stop, but today it was surprisingly shorter than usual! They did get my order mixed up with the car behind me (it’s okay mistakes happen!) but the women inside were quick to give me the right order and apologize. The food is the freshest I’ve ever gotten from McDonald’s! I would give 5 stars but the forgetting or mixing orders seems to be a habit, I assume from management wanting the drive thru times shorter, and having employees work quicker to help manage the time better, but if they would just wait and take the time to ensure they’re double checking everything (regardless of how low/high drive thru times are or not) I do believe this issue could be easily solved!
I as the customer should not be picking up the slack because the higher ups want to be in compliance or look good at the end of shift reports!“

“The store was very busy and the manager that had tattoos on his neck made time and went above and beyond to dig threw boxes just to find one particular toy for my son iv worked in fastfood and I know how stressful it is and I didn't want him to go unrecognized for the effort he made“

“We met a family friend with 2 children here during the snowy weather to get them out of the house for a while, to feed them, and be in a warm environment. The cashier and manager were both super friendly. They closed the lobby due to shortage of employees due to weather conditions while we were there but they did not rush us out but continued to make us feel welcome. Male employee working the front continued to politely address and converse with us as well as the manager. Very pleasant experience even at a time that was vey stressful for the staff. Thank you.“

“Absolutely fantastic food and service! Every dish was fresh, flavorful, and cooked perfectly. You can tell a lot of care goes into both the ingredients and preparation. The portions were generous, the presentation was excellent, and everything arrived hot and exactly as ordered.
The staff was friendly, attentive, and made the entire experience enjoyable from start to finish. Whether you're stopping by for a quick meal or a special occasion, this is a place that consistently delivers quality. I've eaten at a lot of restaurants, and this one stands out for both its food and customer service.
Highly recommended—I will definitely be coming back and bringing friends and family with me.“

“I had posted bad posts in the past over this McDonald's being nasty in the eating area I haven't been back in a long time but decided to go with my 2yr old granddaughter and the eating area was being cleaned by Josh a general manager. I appreciate that and hope they keep it up“

“well my order has been correct every time iv came there ,The night shift manager named Melissa is very nice and will listen to your concerns and is willing to help no matter what is going on,She is a great asset to your company ' I wish all managers was like her she is always smiling ;iv talked to her several times and enjoyed our conversations“