Dunkin' Donuts in Knoxville

“My daily go to place. I visit there twice a day. They are super friendly and nice. Order is always right, though recently noticed new people and have my drink not made correctly. I am not a complainer as I work in Customer Service Support…but when you are paying almost $9 for an Iced Cocoa Mocha Latte and add Espresso you kinda expect it. Lately I’ve had it handed with no topping ( whip cream, chocolate syrup and cocoa powder on top) started saying that it’s not fixed correctly. Feel bad, because it’s always been perfect and hate to be annoying but I would like what I order. Not sure if the training of newer people is not right or what. Hopefully this gets corrected or at least bring back the others. Overall I honestly love DUNKIN..😊“

“Do not go in this Dunkin Donuts is the worst for going in to get your order. I waited more than 10 minutes at the register to place my order NO ONE from the four women that were in there came to ask what I needed! They lost a big order too! But I guess DD doesn't care.“

“One of the quickest drive thrus around in my opinion, even when there’s a line. The staff seems to get through lines pretty quick most of the time. My order is always accurate, and the staff is always kind. It’s a great location!“

“Its freezing outside and I wanted a hot coffee. I went through drive-thru and I asked Makayla to pick her favorite hot drink and donut and that's what I will have. She made a hot caramel drizzle latte and a strawberry icing donut. DELICI😋US! Live a little and let someone else make decisions. I couldn't have done better myself. Thank Y😇U 🫂“

“The people there were so nice and patient with me. When I couldn't get my thoughts straight, the woman helping me order was able to help me out. I told her i needed it SWEET and they delivered. And my favorite part is that all I had to do was mention I couldn't have a lot of caffeine and she understood immediately and happily accommodated! She didn't even need a why to know exactly what to do. My tachycardia thanks her. And the male who helped me to pay and gave me my drink was conversational (mind you its 7:30 am) and kind. Keep the good work up!!“

“Late morning start is always better with dunking
Coffee and curler and a maple donut is the way to go .
Employees are not the best when it comes to service they can use some training maybe attend customers instead of talking to each other!!“

“I just got off work went in there and accidentally ordered the wrong drink got to my car and realized it and went back in the lady was so nice and offered to remake it for me after I was rude to her while I was waiting.I hope she’s a manger she deserves a raise for even being nice to me when I went back in,thankful for her!“

“Overall this place is good. I never been inside. I only use the drive thru. I wish they had more vegan friendly menu items. But overall it is good. And the specialty coffees to have plant milk options. So you can make your coffee drinks vegan. Which is absolutely awesome.“

“Potter is the first employee I’ve seen give a shit. Ordered a brown sugar shaken espresso, SHE REMEMBERED IM ALLERGIC bc I forgot to order whole milk. 1000/10. Deserves a raise, keep her at the window she makes lines shorter. She’s the bomb. Can’t stress that enough.“

“Ordered a $6.00 meal and an additional coffee. They were out of milk products that go into the coffee ... they didn't have the new Peppermint part of the Peppermint latte ...

Being it is a new location they may need more time and training to get up to snuff.“

“I have had such great experiences every time I go!! Staff is working hard, manager is leading his team very well, it seems like Hardin Valley Dunkin’ has definitely made some great changes! If you’re in the area definitely go check out Hardin Valley Dunkin’!! It does get super busy in the morning so be sure to give yourself some extra time! This location is super popular!“