7 Best Coffee Shops in Pigeon Forge

“First poor experience, but will still recommend and support. I, along with my husband and three kids, visited The Heavenly Roast on Saturday morning the 20th before heading back home. This is a favorite place of ours and we visit whenever we are in town. My husband visited a couple times during the week. We’ve always been supportive of this business. We absolutely love the chocolate peanut butter Frappuccino - no one does it better! When my husband visited the day before, he ordered the chocolate peanut butter Frappuccino blended with the mocha frap plus a shot of espresso and it was fantastic. We asked Saturday morning if they could do that and cashier worker said yes and typed in “Mocha blended with peanut butter.” We assumed it was what we wanted. We also ordered egg bites and a breakfast burrito. When our two 24oz fraps were ready, they don’t look right but I tried one - it was not what we wanted. I went back to the counter and kindly said, “I’m really sorry but this is what we wanted.” That’s hard to do but with the price of the drinks, we wanted what we wanted. The barista (reddish/maroon hair, middle aged, glasses) was rude and demeaning. She said, “Uh yes it is…mocha with a scoop of peanut butter powder.” I clarified we asked for chocolate peanut butter frap blended with mocha and shot of espresso. She went on to say (harshly) that I ordered wrong and what a waste it was. She held up the one we hadn’t tasted and announced to the other customers, “We have a wrong customer order…does anyone want this for free…it’s a good drink.” She said she’d make what we wanted when she could get to it. I was apologetic and thankful. I sat down and just cried. I felt embarrassed and horrible. She treated me so poorly. When it was ready, I went and got it and we hadn’t received our egg bites and burrito yet so I mentioned it and she snarkily replied, “We’re a little busy. I’ll call you when it’s ready.” I just sat and cried more plus our drinks were missing the shot of espresso but I didn’t dare say anything about it. It was a hard ending to our week. We will still be back.“

“Nice atmosphere, polite staff, and the coffee is amazing“

“hands down the best ice cream. we ended up visiting it twice while we were in pigeon forge. we will definitely be going back when we come to the mountains.“

“Very good coffee and the guy that helped me was knowledgeable and just fun to talk to. I’d absolutely come back again.“

“Best place in teas in town. Highly recommend“

“Joe Muggs is inside a book store. If Y'all are in a hurry it's probably not for you. There was only one young fella because the other one had to take a break. He took 6 orders and told everyone It would be a few minutes because there are 3, 4, 5, drinks ahead of you I have to make first. Everyone was laid back and chatted or read the book that

they had just purchased. We always stop by here before going to the movie theater and look around and get a cup of coffee...Small and relaxing. 👍👍(Two thumbs up)“

“Just wanted to give a thumbs up to Vicky. When we arrived she greeted us with a smile, prepared our order and thanked us for coming in. Vicky even put a paper or tissue in between the donuts we ordered. Not easy to find that still being done in TN. Well staffed and clean store!“