Customers` Favorites
Customers` Favorites
“Very nice staff. Made my coffee exactly how I asked! The quality of the coffee is top notch.“
Customers` Favorites
“They have the best chocolate in the country. We love it!“
Customers` Favorites
“First poor experience, but will still recommend and support. I, along with my husband and three kids, visited The Heavenly Roast on Saturday morning the 20th before heading back home. This is a favorite place of ours and we visit whenever we are in town. My husband visited a couple times during the week. We’ve always been supportive of this business. We absolutely love the chocolate peanut butter Frappuccino - no one does it better! When my husband visited the day before, he ordered the chocolate peanut butter Frappuccino blended with the mocha frap plus a shot of espresso and it was fantastic. We asked Saturday morning if they could do that and cashier worker said yes and typed in “Mocha blended with peanut butter.” We assumed it was what we wanted. We also ordered egg bites and a breakfast burrito. When our two 24oz fraps were ready, they don’t look right but I tried one - it was not what we wanted. I went back to the counter and kindly said, “I’m really sorry but this is what we wanted.” That’s hard to do but with the price of the drinks, we wanted what we wanted. The barista (reddish/maroon hair, middle aged, glasses) was rude and demeaning. She said, “Uh yes it is…mocha with a scoop of peanut butter powder.” I clarified we asked for chocolate peanut butter frap blended with mocha and shot of espresso. She went on to say (harshly) that I ordered wrong and what a waste it was. She held up the one we hadn’t tasted and announced to the other customers, “We have a wrong customer order…does anyone want this for free…it’s a good drink.” She said she’d make what we wanted when she could get to it. I was apologetic and thankful. I sat down and just cried. I felt embarrassed and horrible. She treated me so poorly. When it was ready, I went and got it and we hadn’t received our egg bites and burrito yet so I mentioned it and she snarkily replied, “We’re a little busy. I’ll call you when it’s ready.” I just sat and cried more plus our drinks were missing the shot of espresso but I didn’t dare say anything about it. It was a hard ending to our week. We will still be back.“
Customers` Favorites
“{{restaurant.reviews}}“
Loading...
“Hands-down, the best coffee you'll ever have! The Artistic Bean in Townsend, Tennessee, offers a fantastic customer experience with warm, friendly service. The cozy atmosphere makes it the perfect spot to relax and enjoy a great cup of coffee. As a family-run small business, the owners truly embody Appalachian charm, which adds to the authentic and welcoming vibe. You won't find a better coffee anywhere else—it's a true gem! Highly recommend to anyone passing through Townsend!“