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“10/14/23 went in for lunch, the service was great, food came out fast and the best part it was cooked to perfection, presentation was on point. The cook deserves a raise, I was definitely happy and to get service with a smile at a fast food chain is hard to come by. You guys are doing a great job!!!“
“I recently visited the Jack in the Box on Burnet Rd and had an absolutely exceptional experience thanks to Manager James. From the moment I walked in, the restaurant was spotlessly clean and the staff was attentive and friendly - a clear reflection of James's leadership.
What truly impressed me was how James personally checked on me to ensure i was enjoying my meal.
James has clearly created a positive work environment. The food was prepared quickly, served hot, and tasted delicious.
If you're looking for fast food with exceptional service, I highly recommend visiting this Jack in the Box location. Manager James sets the standard for what customer service should be in the fast food industry. This location deserves every bit of the 5 stars I'm giving it!“
“This restaurant in Austin didn't seem to be in a safe location; we went late and the mall where this Jack in the Box is located looked very deserted; the food took a little too long to be ready so we had to wait in the front of the restaurant; like I said, it didn't look too safe. (I may be wrong, we were visiting and don't know the area, observation based on looks, not happenings).“
“Mr jack i have been reading your reviews an it looks like you’re employees are not doing their job properly let me know if you need some help i will work a whole shift and I will tell you who’s the problem of course I will charge but you will start fixing the issue with your company are you the problem Mr jack?or somebody else?“
“This specific store has MASSIVELY improved over the last year or two. Service is amazing and feels like the employees actually want to work there unlike before. The dining room was clean and I was even greeted when entering the store. Amazing job management and employees for getting everything together! A year ago I would've left a one star review but now that is just not possible after my few recent experiences.“
“When i say i NEVER leave reviews, i literally NEVER leave reviews. But the staff that was working 10/17 into 10/18 gave 10/10 service, Angel, the one taking my order, Ty for being so patient, because i was so indecisive on what i wanted even at 2am! Chefs kiss!! I hope nightshift has a great night EVERY night.“
“Finally found the one Jack In the Box that doesn't make up new policies in the moment. They seemed kind of confused when I started asking if they served breakfast all day or if their freestyle machine had Hi-C Orangelava burst, but if any of my previous previous reviews had been read in regards to another Jack In the Box, one would know that breakfast all days is not a thing everywhere anymore for Jack in the Box. Great service here. Actually sort of fast (for Jack in the Box). Always has everything ordered. No attitudes from the person taking your ordered. All around, great experience.“
“Late night pick up of an online order consisting of 7 sandwiches (3 diff types). No one was in drive through which was surprising and awesome for a Saturday night about an hour after bars closed. Person in window was friendly, said they're making the order now, we said no worries and ty]]33hung out a few mins. When she came bk she handed a heaping bag of hot sandwiches,and upon arriving home found that she put in the 4 diff kinds of sauces we ordered,ya could extra of each too. Kick ass. Kinda glad everyone hates in Jack in the box bc you rarely see a late night Whataburger sized line at JIB, and for that I am thankful. And hungry. So I tied an onion to my belt...which was the style at the time“
“By far the best jack in the box. The one closer to me has been closed, they re always out of stuff and staff but this one has never let me down! Drive through on point and indoor eating the place is clean. 5/5 the lady in front he morning has been so nice to me too!“
“I feel like the hood fast food joints are "more gooder" if that makes sense..like foreal, homeboy definitely put his heart and soul into dropping the goods into the fryer and lifting them back out. Everything was hot, fresh, and juicy ? Fries, so crispy, so hot ? I burned my tongue..Almost felt like suing lol. The chicas at the checkout were super friendly as well..?“
“Came to this country 20 years ago as a 5 year old, this was this first food I had in this country service and quality wad A1 back then, the other day I passed by this place as a grown adult and decided to turn around and try it out, ain't nothing changed, but not in a bad way, in a good way, many restaurants change and update the place so mutch it looses the important part, the service, like I said ain't nothing changed and neither has the service it was A1 back then and it was A1 now, honestly congrats to the owner and team and this location keep up the good work“
“Late night drive thru service was great. Order was just as requested. The bacon on the ultimate cheeseburger was crisp and there was a generous amount! We were also provided plenty of dipping sauce for all our sides! Thank you for that! I love my ranch!! Despite being the only worker (not sure) our order was made correctly, quickly and with great attention to detail, I will come back to this location and definitely recommend this if you’re out late, great service.“
“I drove thru at 02:23 am after leaving the university from work expecting a normal drive thru experience. Wow, was i entirely wrong. The gentleman taking my order then serving it did such an amazing job that I had to go back thru the drive thru a 2nd time just so I could thank him for such a great experience. The kind of treatment that never really happens anymore. I was met by his aunt Alvina who thought there was a issue with my order and she was trying to correct it. When I explained there was absolutely no issue I just had to come around again to say thank you to Emilio, I believe that was her nephews name. If not I apologize but his name wasn't on the receipt just hers. I never do this type of thing because we'll service everywhere is basically meaningless nowadays. But not this time, it was perfect. Thank you both for making my night by doing it right.“
Fast Food • $
“I hit the drive thru every now and then when I’m not feeling whataburger. They are always open and usually never a line. Always quick service and friendly workers. The food is semi-ass but it’s jack in the box you can’t expect a gourmet meal.“
“Worked a 16 hour shift. Came overnight to grab lunch and ran into Antoine. He woke me up with a fresh meal and a smile. He was mopping the floor while I was waiting on my curly fries and made sure he had clean hands to handle my food. Patient and considerate employee. Thanks Antoine for making my night.“
“This was by far the cleanest Jack in the Box I have ever been in and the customer service was great as well. Whit and Nene where extremely nice and to top things off the food was fresh and hot. It was great. If I'm ever done that way again I would go out of my way to stop there. Most fast food places are crappy nowdays but not this one.“
“Melanie! Melanie! Gorgeous smile, amazing service, she's my hero during lunch time for my kiddo's, she most definitely deserves a promotion for always having to pull extra work sometimes just herself and one other person, always with a cool calm spirit ❤️. Appreciate you girl for reals. God bless you forever.“
“The food was very good they said we real good they talked to me good She was real good I'm out with my order and I come everyday to buy some some food from her the food was good they didn't have no problems with my food they did it the way they're supposed to be and I like the way she does my word She is real lovely thank you“
“Normally I would never leave a 4 star review for this place. I have lived next door for 3 years, and I have seen this place go through many transitions. But at this moment, June 2024, I am so proud of them. I ordered a quick munchie box. It took 3 seconds to order it and have it delivered. It was a perfect box, organized and everything. The girl at the window, who took my order, also organized my sauces in a bag, I’ve never seen this at this location. My review is purely because of her. She was fast efficient, and had amazing customer service. I didn’t get her name, she was busy. But I’m giving it 4 stars (really it’s a 3 at best) purely because they’ve been on their game lately. I’ve seen it at a 1 star, so I can’t promise what you’ll get here. But right now ? it’s definitely a good stop.“