Jack in the Box in San Antonio

“I always come here and usually I don’t always have a good review but today at the drive through the girl was super friendly didnt sound upset I was ordering lol because of her I’ll be back! she was patient asked if I needed condiments and made sure everything was in my bag!!! Thank you Arianna you were a sweetheart“

“This location serves great food, and I must mention the service. I believe she's the manager or assistant manager, but she's very sweet, kind, patient and always provides condiments without asking. I absolutely love the service. I honestly can say that I come to this very location because of her service and the quality of the food. Compliments go out to her and her staff that are assisting her.“

“My 1st time at this store.
John GARZA is the GOAT!
HE'S SUPER friendly, courteous and attentive!
This is at 2:30 am!! There are NOT many Jack in the Boxes that I am confident in going to because of lack of service and good quality. I will go out of my way to return to this location JUST to revist John!!“

“Food was fresh and hot. The service was great, the only employee we actually saw was taking orders for the drive through and the counter! He was polite and efficient. Also the store was very clean. I was definitely pleased with the service.“

“The first time I have ever had food
delivered and I was pleasantly surprised. The order was correct and delivered at the quoted time. I like how with other delivery services they take a picture for proof of delivery. I also live in a complex where the unit #’s are not always straight forward and can be difficult to find. They were in constant contact with me to ensure the drivers success.“

“If I could give more stars I would. I went through the drive through last night and ordered some food. Right after I paid my car started smoking. Wesley was working the window and advised us to pull into a parking spot and shut the car off to keep it from overheating and causing more damage. He took us in the restaurant and told us to eat our food while it was hot. He then ordered his team to cover the other customers while he looked at my car. He quickly found out the radiator had a crack in it. With just a spatula, some grease, and some tongs he was able to get the radiator off. Then he took some buttermilk mixed it with, taco sauce and made a sealant with it. He put the radiator back on and sent us on our way.“

“Tried jack in the box for the first time a while ago and honestly food was pretty good
Place was mostly empty which i like personally
But oh my lord it took the staff like 30 minutes for my small and simple order
Nobody at the cash register too so i had to stand there at the cash register so i can pay for the order i js placed in cash
But overall ig its worth it“

“I visited this location today, and I received amazing service that I have not received in a fast food restaurant in a while! Aaron was very welcoming and professional! He was so good he seemed like someone you’d see on a training video asking and offering other combos or specials lol . Dude was legit. He repeated my order back and everything was in my bag! Jack in the box yall need more ppl like him !! Will be coming back !“

“I LOVE COMING HERE🤩
FOOD IS ALWAYS ON POINT😋 (DELICIOUS, & FRESH) FRIENDLY STAFF LIKE ALWAYS🥰 NEVER DISAPPOINTS
GOOD PLACE TO REUNITE WITH FAMILY 😁
OH YEAH & PLACE IS ALWAYS CLEAN“

“We had great experience. The location is standard one, nothing special, but kudos to Janice today for late lunch for me and my kids. She was patient with us, and showed me how to order to save a dollar. I truly appreciate that! The food was great, too. I recommend for your fast food needs!“

“This location has history and is being better managed now than it was, the order I picked up 2 days ago was excellent, but this morning it was mediocre.. I went inside to collect an order. And the soda fountains in the public area were all empty. The restaurant was clean, though, which was a good sign. But they always seem understaffed, and the waits feel long.“

“I love it there. Food and workers are good. Everything made fresh. Barely half to wait for food. The gm is also very nice and hard working. Very hard working. I'll be coming to eat here more often and Ima start bringing my kids . Lobby is always clean and shout out to the hard working closers“

“Kenneth at the location on E.Houston and north New braunfels was the most enthusiastic person I have ever met! He went above and beyond showing great customer service. Such a great young man. We need more people like this young man in this world! Made my experience 100000000x better then what ithas been . He is awesome! You should definitely recognize this young man for his hard work and dedication“

“Trevor gave me outstanding service. He was able to help me out when they forgot 1 of my 12 pack of tacos and I was very frustrated but he let me know that he could help me in a very calm manner. Hope this guys get paid what he deserves 10/10“

“I always come to this location because the staff is always quite kind & courteous despite the rude people that sometimes beep constantly, especially late at night when they have about 5-7 cars in line the drive thru yet only ever see maybe 2-3 max employees working?! It's clear this location is understaffed, though the customer service has consistently been on par with no complaints thus far. I have waited for my food in the designated pull-up areas on occasion AND don't mind a bit. My food is always fresh & hot, so it's worth a 2-5 minute wait...and if people are upset about a literal short delay, then why do they come back? This place is off the hook, bustling & busy most days & evenings with 2 max employees a majority of the time so they must be doing something right if all people can complain about is that there is a slight wait...maybe some of the whiny customers should take up a job here cuz' they pay well, the food is always hot & fresh & they'd prolly get a discounted or free meal on their shifts AND it would improve the delays in the drive-through?! Just a thought...1 star off for atmosphere due to the drive-through ill behaviored clietele specifically, not on the employees nor the location. A++“

“There was a girl in drive thru who was very polite and smiling the whole time my order was hot and fresh she put the right condiments in my bag I’ve been here a couple of times and they were rude . they need more like her . This was around 4:30pm“

“Stopped during lunch a few times and I've gotten the best service. The manager by the name of Susan, was extremely busy and had a lunch rush, but she still made time to go above and beyond her duty to make sure my son and I had fresh food and fresh dessert, place is very clean also“

“Jack in the Box was a good quick stop when I needed something easy. The drive-thru moved at a decent pace, the employee at the window was friendly, and my order came out right. The food was hot, the fries were fresh, and it hit the spot without any hassle. It is one of those places I go to when I want something simple, fast, and filling without overthinking it.“

“The young man working at around 4am 06/15/26 was one the best Jack in the Box experiences I had. I ordered two of the new 5.99 meals (I believe that’s the price). He didn’t seem gloomy, and actually had spirit. Made sure everything was correct. You can tell he’s awkward and doesn’t care for human interaction on his own time. But when he served me he was smiling and did his job. I can tell he has zero problems doing his job. I got my food in a timely fashion and was maybe expecting cold, old food. Since I ordered two full meals. I would’ve been contempt with that. Instead when I got home, the food was all fresh. He didn’t skimp on fries either. And the burgers looked very appealing. When I got home everything was still warm and fresh. I usually wouldn’t care to post about fast food unless it was garbage service and food. I just knew I needed to give this young man, who I mind you was alone running the restaurant by himself from what I seen. If there were more people in the back helping, give them their flowers too. But I wanted to make sure this guy gets the acknowledgment he deserves. It’s hard to come by a fast food worker who gives any damns about the service and quality of the food. I hope that this reaches the owners and management of this particular store. Cause the quiet guys like him don’t get their flowers they deserve“

“I came around 2 AM Wednesday, May 13 and let me tell you the older gentleman at the window was just so sweet. Very accommodating. And on point The young lady in the back making the food I had my food so fresh. It was the best Jack In Box I could say I’ve had a long time. Thank you so much glad I stopped here tonight keep it up guys !!!!!“

“The only reason I’m giving this five stars is because of Chris and the other young man working with him. Through no fault of their own, their truck was really late and they were out of so much food. But Chris was a pleasure and had great customer service. He was very apologetic and I really appreciated that!“

“My partner and I came to Jack in the Box and received beyond exceptional service from Raylin. She was bagging food while simultaneously taking drive thru orders, all while being kind and professional. You truly do not find service like that in fast food anymore. A big plus - she read our back to us and all our food was in the bag! Thank you a million.“

“This is by far the best Jack in box ever the ladies made sure I had everything from my order which never happens the food was hot and fresh everything about this restaurant is great these ladies deserve everything! Thank you for that amazing service“

“A night at the Hyatt Regency Hill Country resort on this side of town and we needed something for dinner. UberEats had a good deal…BOGO Munchie Meal so we made a pickup order.

The order was ready and waiting for us. Everything was as ordered with all items correct.

The portions are a bit small. The onion rings pouches both only three rings in on and the other four rings. The tacos were tasty. The Ultimate Cheeseburgers were tasty but very small. So small that I made a video showing the disappointment.

A fair meal at an ok price. Lately it has really gotten hard to feel good about eating Jack in the Box…such a shame because Jack used to be my favorite fast food option.“

“Friendly greetings! Associates were all professional. On point. Great service.
We've 🐝'n loyal customers since 60's 70's to present.
Stay cool 😎, Jack !
🍔 🍔 🍔 🍟 🍟 🍟 🌮 🌯 🌮 🥣 🍚 🍳 🍪 🍪 🥛 🧋 🌮 🌯 🌮 🌯 🌮 🌯 🌮 🌯 🌮 chili cheese 🧀 🍟“

“Meat lover burrito was made amazingly had me going for seconds the next night the staff were very polite and had to say the girl working the window was super polite and ask all the right questions for drive thru keep up with the good staff here ☺️“

“I had the giant egg roll which is not giant. It's way overpriced. You should get two for the price. I can remember when you can get three for the price. I won't be buying it again. In general I like their food. It's just this egg roll is too too small. For the price.“

“This was hands down the best fast food experience I’ve ever had. Krystle C was easy to communicate with in the drive thru speaker and was happy to serve us at the window. Our food was hot and fresh. We were not expecting such great service at 1am on on a Saturday night!“