Jack in the Box in San Antonio

“It seems these last few visits, this location is always out of something. Last visit, out of tacos! Visit before, out of Dr. Pepper. This visit (3/15/26) out of French fries!! Who runs out of fries?!
Service is usually friendly, but just like the food they're running out of decent customer service also. Can't say I blame them given that the owners cant keep food stocked, doubt they're keeping moral stocked.“

“This location serves great food, and I must mention the service. I believe she's the manager or assistant manager, but she's very sweet, kind, patient and always provides condiments without asking. I absolutely love the service. I honestly can say that I come to this very location because of her service and the quality of the food. Compliments go out to her and her staff that are assisting her.“

“I gotta be honest I went there today and I think I had the best experience I’ve ever had at Jack-in-the-Box ever food five star service five stars. The only zero stars I’m gonna give is to the manager who was not present at the time to encourage or support her team. The only disappointment I have was no Manager was on the clock at the moment. Other than that food was great. Service was great. The people behind the desk were amazing behind the counter, so I’ll go back.“

“I am having the best frozen coffee ever. The Mocha Mayhem I believe is what Nova called it. It's actually her creation. She was so sweet and kind, actually made my crappy morning,, absolutely wonderful. I'm already thinking about going back to get another one in a minute. I would put this frozen coffee up against that other coffee place's any day of the week. Twice a day even . Stop by this Jack in the Box and see Nova and ask for her frozen coffee. She has Chocolate, Caramel, Chocolate and Carmel mixed. These are phenomenal. Keep coming up with great ideas like this,, Nova. On my way back right now so I can try the Caramel. Jack in the Box should be so proud to have an employee such as yourself. Great job Nova(1970)!!!“

“I had an outstanding experience at Jack in the Box! From the moment I walked in, the service was quick, friendly, and efficient. The team handled everything with professionalism and a positive attitude, which made the visit feel smooth and enjoyable.

The food was fresh, hot, and perfectly prepared. The tacos were crispy, the burgers were flavorful, and the curly fries were exactly the kind of comfort food I was hoping for. Everything tasted like it was made with care, not rushed.

The restaurant was clean, well-organized, and welcoming—exactly what you want when grabbing a meal on the go. Overall, Jack in the Box delivered great value, great service, and great flavor. I’ll definitely be coming back!“

“If you’re looking for a great place to eat, this is it! Rochelle and her team keep the place spotless, and their customer service is truly amazing. The food was fresh, hot, and delicious. We were greeted with big smiles and such positive energy from the moment we walked in. I’d easily give this place 10 stars—highly recommend!“

“I pass all the hamburger joints just to go get a sourdough jack from here.... The people working here are fantastic. If the offered a better selection of diet drink such as diet mountain dew I will be in my spot and give them firewall . Stars“

“Placed online order for tacos and got them fast and hot as I expected great cashier guy in front that helped me as well showing me the new jack ball from the hot mess meal and when above and beyond to offer it as gift as I wanted to buy it. Great service and staff.“

“Jack in the Box came through like an absolute legend tonight. Pulled up hungry and left feeling like I just won something. The food was hot, fresh, and stacked—no sloppy shortcuts, no missing items, just straight-up done right. Whoever was running that kitchen actually cares, and it shows. The tacos hit, the fries were crispy perfection, and everything tasted like it was made to order, not just thrown together.

And shoutout to Felicia in the drive-thru—she’s the real MVP. Super friendly, quick with it, and had that kind of energy that makes your whole experience better. You can tell she knows what she’s doing and keeps things moving without making it feel rushed. Honestly, people like her are the reason you come back.

If every visit was like this, I wouldn’t even bother going anywhere else. Jack in the Box just proved they can still dominate when the right people are on shift.“

“This was my first visit to Jack in the box in general. I ordered online and received hot food. My sandwich was wrong, but the guys were polite and quickly fixed the problem. I used to work in fast food and I understand that sometimes this happens. The place was clean enough. It was clear that the guys were trying to prepare the food fresh and hot“

“I think this was the cleanest Jack in the box I've ever seen.... And the help was wonderful from a tall thin man sorry I didn't get his name but he was super sweet...... Unfortunately the tacos were very very very greasy.... And it seemed like they were double fried maybe Friday earlier and then fried again when I place the order I don't know but...... I didn't have time to give them back and wait for more.... But they were cheap and fast and that's okay next time I'll know better.“

“I always come to this location because the staff is always quite kind & courteous despite the rude people that sometimes beep constantly, especially late at night when they have about 5-7 cars in line the drive thru yet only ever see maybe 2-3 max employees working?! It's clear this location is understaffed, though the customer service has consistently been on par with no complaints thus far. I have waited for my food in the designated pull-up areas on occasion AND don't mind a bit. My food is always fresh & hot, so it's worth a 2-5 minute wait...and if people are upset about a literal short delay, then why do they come back? This place is off the hook, bustling & busy most days & evenings with 2 max employees a majority of the time so they must be doing something right if all people can complain about is that there is a slight wait...maybe some of the whiny customers should take up a job here cuz' they pay well, the food is always hot & fresh & they'd prolly get a discounted or free meal on their shifts AND it would improve the delays in the drive-through?! Just a thought...1 star off for atmosphere due to the drive-through ill behaviored clietele specifically, not on the employees nor the location. A++“

“There was a girl in drive thru who was very polite and smiling the whole time my order was hot and fresh she put the right condiments in my bag I’ve been here a couple of times and they were rude . they need more like her . This was around 4:30pm“

“Leticia M goes above and beyond at her job. She is so thorough and attentive. I travel for work so fast food and restaurants are usually what we end up going for. Certain parts of the US have better or worse customer service. Texas being one of the states with better service in general. Anyway the way she does her job stood out and she deserves some acknowledgment. I hope she gets get a raise, she deserves it for sure.“

“It was good except for the sauce part to go with my chicken strips. I was handed a packet of buttermilk ranch. Like for a salad, not chicken strips. Can't really dip anything into a packet. I did go back through the line and was able to get honey mustard. Which is what I wanted in the first place but it doesn't let you choose on the app. But anyway, other than that everything was good. And she was helpful and we both apologized for the mix-up.“

“Stopped during lunch a few times and I've gotten the best service. The manager by the name of Susan, was extremely busy and had a lunch rush, but she still made time to go above and beyond her duty to make sure my son and I had fresh food and fresh dessert, place is very clean also“

“Came in today w my son and they had a few new guys working and there was a rush and the new guy on register. He was so polite and professional the manager was the nicest and apologetic of a wait . Wish we had more managers like him and the workers were great. Would come back again“

“I went today (Monday 5/11) around 5:30pm. I was attended to right away when I pulled up to the speaker. Everything was in the bag. Nothing forgotten. All the sauce I requested was included in the bag. But the absolute best part of all? Everything, down to the last fry was hot and made fresh to my order. In the past I have had many issues with this, but not today. Jack in the box, whoever you had on staff today at 5:30pm please keep them around forever. Give them a huge raise and a freaking award. I sincerely hope that the men that helped me with my order today are working every single time I go back.“

“Came in on a Sunday night, was a little hesitant after seeing reviews. The place was empty inside but the drive thru and curbside orders were hopping. All the tables were clean, everything was very clean inside. Despite being only one of what looked like maybe 2 employees, Edward was very kind and answered my questions about the menu. The food was very hot and fresh and carefully assembled. I didn’t think to take a picture, but it looked like it was put together with care. I was having a hard day, and I needed a hot meal and a kind face, and Edward gave me both. Thank you so much!!“

“This location has history and is being better managed now than it was, the order I picked up 2 days ago was excellent, but this morning it was mediocre.. I went inside to collect an order. And the soda fountains in the public area were all empty. The restaurant was clean, though, which was a good sign. But they always seem understaffed, and the waits feel long.“

“The only reason I’m giving this five stars is because of Chris and the other young man working with him. Through no fault of their own, their truck was really late and they were out of so much food. But Chris was a pleasure and had great customer service. He was very apologetic and I really appreciated that!“

“I came around 2 AM Wednesday, May 13 and let me tell you the older gentleman at the window was just so sweet. Very accommodating. And on point The young lady in the back making the food I had my food so fresh. It was the best Jack In Box I could say I’ve had a long time. Thank you so much glad I stopped here tonight keep it up guys !!!!!“

“This is by far the best Jack in box ever the ladies made sure I had everything from my order which never happens the food was hot and fresh everything about this restaurant is great these ladies deserve everything! Thank you for that amazing service“

“A night at the Hyatt Regency Hill Country resort on this side of town and we needed something for dinner. UberEats had a good deal…BOGO Munchie Meal so we made a pickup order.

The order was ready and waiting for us. Everything was as ordered with all items correct.

The portions are a bit small. The onion rings pouches both only three rings in on and the other four rings. The tacos were tasty. The Ultimate Cheeseburgers were tasty but very small. So small that I made a video showing the disappointment.

A fair meal at an ok price. Lately it has really gotten hard to feel good about eating Jack in the Box…such a shame because Jack used to be my favorite fast food option.“

“My partner and I came to Jack in the Box and received beyond exceptional service from Raylin. She was bagging food while simultaneously taking drive thru orders, all while being kind and professional. You truly do not find service like that in fast food anymore. A big plus - she read our back to us and all our food was in the bag! Thank you a million.“

“Friendly greetings! Associates were all professional. On point. Great service.
We've 🐝'n loyal customers since 60's 70's to present.
Stay cool 😎, Jack !
🍔 🍔 🍔 🍟 🍟 🍟 🌮 🌯 🌮 🥣 🍚 🍳 🍪 🍪 🥛 🧋 🌮 🌯 🌮 🌯 🌮 🌯 🌮 🌯 🌮 chili cheese 🧀 🍟“

“Meat lover burrito was made amazingly had me going for seconds the next night the staff were very polite and had to say the girl working the window was super polite and ask all the right questions for drive thru keep up with the good staff here ☺️“

“I had the giant egg roll which is not giant. It's way overpriced. You should get two for the price. I can remember when you can get three for the price. I won't be buying it again. In general I like their food. It's just this egg roll is too too small. For the price.“

“We went there on Thanksgiving night, as they were one of the only places open. I felt bad that they were even open, but since they were, we ordered after getting in from out of town. The staff were very friendly and accommodating. The food was as expected. No issues and appreciate them“