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“Placed an order online for delivery close to 6 pm which should have arrived by 6:30 via their delivery partner, door dash. After waiting an additional hour, I decided to bite the bullet and drive to the Park Lane location to pick up the food myself. I was informed by Daniel at Chipotle, that the Dasher picked up the food long ago - but apparently never delivered it. Kudos to Elizabeth, Daniel and Kim for offering to make my order fresh and resolve the door dash disappointment. While I'll never use the delivery feature on the site going forward, I will definitely return to this location because of their excellent service. Thanks for saving the night, guys! To Dasher: Matthew F - I hope you are enjoying my kids dinner.“
Mexican • $
“I see so many people complaining about Chipotle but I eat at this location 2-3x a week and have never had an issue going through the line. Don't do online orders. Try being nice. There are 6-7 Chipotles around me and this is the best one.“
“Crew working at 8:15pm on 7/20 crushed it. That was the fastest I’ve been in and out of a chipotle. The space was clean, the food looked fresh and portion sizes were good. From the cook, to the cashier, to the servers that was one well oiled machine. 😮💨“
“I’ve gone to the chipotle many times over the last couple years and they have always been fantastic with their food and service. They are always so quick and never miss a beat. Angel, manager, seems to do a great job and all the staff are very friendly one of my favorite chipotles I’ve ever been to it is clear that angel does a great job with his leadership.“
“I will admit, I have only been to a chipotle maybe 5 times in my life. I downloaded the app and placed a to-go order and it was good. The app was easy to use and I think I received a free order of guacamole for signing up. The chicken burrito bowl I ordered was great. The food was ready at the quoted time and the staff were friendly when I picked it up. I will definitely keep this place in mind for future orders.“
“After seeing a commercial… I couldn’t get this out of my head.
I ordered through the app verses walking in & ordering in person.
I think this bowl turned out better than it does when I point!!
It was busy with people in person & waiting. A group of us stood to the side while an amazing angel shouted out names. The room cleared out as we all scrammed to grab our goods.
I will 100% use the app again for how easy it was. This location is GREAT.“
“The people who work there, you can feel don’t want to be there and they treat you that way too! I’m in customer service and that’s not acceptable! You chose to work there, so own your shit and do better! Not good customer service. The whole staff was short and rude.“
“Are the portions getting smaller 😒. The tables weren't clean for us to eat in house. I've never seen that at a Chipotle store before. The food was good, had to ask why my portions of meat was so damn small 🤏🏼. I was even given the 👀 when I asked for extra veggies.“
“Visted at 9 pm. Staff was friendly, food line was missing several important items I wanted :( Missing salsa and pico :( These are son popular that they ran out, supervisor said they had a very busy day, understandable. But still, Made my experience Not so great, I almost stopped the guy from building my bowl but I was already there, so I just suffered thru. Meeting pars and metrics is important but a sad customer is worse. I may try this store again, but I probably will not.“
“I've been eating at Chipotle for a long time. I ate their back when I used to eat meat and I eat there now that I don't. What's great about them is that you can choose what items you want to put in your tacos, wraps or bowls. The meat selections are pork, beef and chicken and for the vegetarians there is rice and beans and grilled vegetables. You can choose cheese or crema, and a variety of sauces. Let's not forget guacamole which is awesome.“
“Chipotle is my go-to spot when I want something quick, fresh, and filling. I love being able to build my own bowl with all the ingredients I like. The chicken is always seasoned well, the rice is fluffy, and the veggies taste fresh. I usually add guacamole too—even though it costs extra, it’s worth it. The portions are generous, and the food is consistently good. The staff is friendly and they keep the line moving. Whether I’m eating there or grabbing it to-go, I always leave satisfied. Reliable, clean, and tasty every time.“
“Food was great! I ordered a burrito bowl buy had to wait due to them not having any steak. The lady that was helping me assured me it would 0nly be 3 mins so I decided to wait. The young women that helped me noticed that I was still waiting after 5 mins had passed and asked to cook how much longer. He said 3 mins and you could tell she was concerned about my wait time. When yhe meat was ready I hopped back in line and she apologized profusely for my wait. I told her no worries I know it can be frustrating having a customer wait but I was glad to do so. I've worked in the food industry for quite some time so I understand things happen. I wish I could remember her name because she deserves a raise for being so attentive and concerned“
“I was at this location about 5pm on a Friday. Food is consistently good. Tonigh, the tomatoes were nowhere near red, get a new produce provider. Everything else was good . But tonight the line people were what stuck out impeccable all the way dow . Especially a woman who was working a double from another store. Working and It’s was excellent
Parking: N/A“
Mexican • $
“This is one of my favorite place . I have never been to this one I was pretty happy about it because I was with family. The line was pretty long but I understood they just have good food and good service also the only thing was play only had brown rice. I really didn't like that part but I looked over it and continuing ordering. Maybe next time when I go back they will have my white rice. I appreciate all of them. God bless“
“This Chipotle is one of the best in the surrounding area. I am a regular customer and the staff always greets me with great customer service and kindness. They always know exactly what I want and make sure that I am satisfied. Thanks so much for your excellent customer service!“
“Chipotle is normally very busy but no matter how busy they get they stay very friendly and professional i give them a 4 star because they didn't have tortillas for a burrito and they were running out of some products they should manage better.“
“Not the best Chipotle location but not the worst. Its location in the North Park mall is convenient but a double edged sword. The high traffic means they run out of items and the staff are not the friendliest. A decent place to go if you need a quick bite but I wouldn’t go out of my way to eat here“
“I’m hoping I’m giving credit to the right person, Angelina killed it!! She had a big rush come in at 230.. kind of an odd time in between lunch and dinner and she ran the register and line by her self while some other employee clocked out and sat on his phone in the booth.
She was able to do it quicker solo than most other restaurants could do with 3 people. She took 5 orders the fastest I’ve seen done before by herself. If she’s not a manager she’s manager material. She did it with a smile on her face and didn’t complain once about the lack of help she had. If I come back and she’s not working, I’m going to next closest location. Because the other employees didn’t seem to care much that she’s hustling it by herself.“
“They need a better rap for the good work they do. Miguel helped me out today and the staff behind him worked diligently and hooked it up nicely. There was a good proportion of meats and veggies in my burrito. Awesome establishment right here!
Wheelchair accessibility: There’s a ramp directly leading to the main entrance of this chipotle“
“After a fantastic event at 900 Pound Gorilla, my friends and I stopped by Addison for a quick bite to eat. I ordered a bowl, while a couple of my buddies got burritos, and another friend chose a bowl as well. The meat was perfectly cooked, and the rice was just right. The restaurant itself was very clean, and the drink station was well-maintained. Overall, it was an excellent experience with great food and service. I would rate it a 10 out of 10 and will definitely eat there again.“
“⭐️⭐️⭐️⭐️⭐️ Review Title: Excellent Customer Service Makes All the Difference
I stopped by Chipotle today and noticed I was rung up incorrectly after looking at my receipt. I brought it to their attention — they apologized right away, but I’ll admit I was pretty upset at first because this has happened before.
A few minutes later, the manager came out while I was sitting down to eat. He saw the receipt on my table and personally handed me a full refund for my meal, even though I only asked for the difference. That gesture really stood out.
Mistakes happen — it’s how a business handles them that counts. The fact that they owned up to it and went above and beyond to make things right truly shows great customer service. I left feeling appreciated instead of frustrated, and that’s something I value a lot.“