Popeyes Louisiana Kitchen in Houston

“Candro is a great employee! Very nice to all the customers and active all the time, I notice him all the time moving around doing work, prep. and keeping the place clean. Always recommending great items on the menu, and seems like he’s always helping out the other employees and directing them on what to do. I can tell he’s very experienced.“

“This Popeyes store is probably the best of the best . The general manger Berenice sifuentes is outstanding when it comes to customer service . Chicken are fresh and tasty . Happy customer & will definitely come again with friends & family .“

“Popeyes Chicken delivers consistently bold, satisfying flavor that keeps me coming back. Their signature Louisiana-style seasoning makes every bite of chicken perfectly crispy, juicy, and full of Southern flair. The famous chicken sandwich lives up to the hype — crunchy on the outside, tender inside, and paired with just the right amount of sauce and pickles. Sides like the Cajun fries and mashed potatoes with gravy complement the meal beautifully. Service is usually fast and friendly, and I appreciate that the food is always hot and freshly made. The menu offers great variety, including seafood and family meals, all at a fair price. Whether you’re grabbing a quick lunch or feeding a group, Popeyes delivers comfort food that’s flavorful, filling, and worth the visit.“

“I frequent this location quite often. Tonight I had such a pleasant experience with Ms. Lorainna working the drive thru. She was the sweetest person. Knew about all products offered and told us about their new pineapple lemonades. If you’re in the area, please stop by and visit Ms. Lorainna.“

“This Popeyes owns me! The service, and the food is always good, hot and fresh! For the most part, I do mobile orders and when I get there, my order is good and ready. Everyone has an overall pleasant attitude and is attentive! I really appreciate that my orders are exactly what I ordered. The location is good as well. Well-lit and easy access to the roads and the local community.“

“There is never a time where I don't have to wait 5 to 10 plus minutes for my food. But I do have to say that every time I get my food it always tastes fresh and delicious. The customer service is nice too. If you have patience this is definitely a real good location.“

“Ladies and Gentlemen,
I am so very impressed with the assistant manager Andrea Lopez.
He provided an exceptional customer service to me with an amazing smiles.
The tone of his voice is pleasant. If anyone has a bad day Andrea Lopez will make it better instantly.
Asking how do you know? Because I had a bad day and he brightened up.
I have witness cause I told my niece about it with text.
I thank Almighty God for the Assistant Manager Andrea Lopez and I truly hope Popeyes top management will recognize Andrea Lopez and give him a commendation on behalf of me.
Thank You to you Popeyes management team.
Sincerely,
Linda Wang“

“I seen the video of the manager on duty and I have seen her at the popeyes but she has the best customer service I have experienced in a while, keep up the good work and the chicken is always good when I get my order and sometimes I even order online but when I pick up she always smiling!

We will continue to shop here!“

“Im a loyal customer to this location 2404 Greenhouse Rd, and EVERY TIME I have a WONDERFUL experience. The employees are great and very friendly, the place stays clean and is a great dine in experience. Ana the host/ Cashier always treat me well.“

“Shoutout to Michelle at the drive-thru! I was having some trouble with the app and she was so sweet, helpful, and genuinely jovial. Her attitude and customer service really stood out and made my experience so much better. She was amazing and will make your visit to Popeyes! ⭐“

“Man, this was hands down the best Popeyes I've been to.
I ordered a 12-piece meal and I swear they had it ready in less than 5 minutes. I don't know what was going on in that kitchen, but they were locked in.
The chicken was so fresh, Every single piece was crispy, crunchy, and cooked perfectly. The cashier was cool as hell, she made sure we had all the sauces and everything we needed, and the dining room was clean too
Fast service, friendly people, hot fresh food... y'all absolutely nailed it.“

“I recently visited Popeyes Louisiana Kitchen on July 24, 2026, at around 5:47 PM and had a bit of a hiccup with my order. Feeling a bit uneasy, I approached the counter, and to my surprise, a staff member in a black t-shirt met me halfway. He asked if I needed help, and after a brief explanation of my issue, he resolved it incredibly quickly. I was genuinely impressed by how respectfully he handled my concerns. His excellent customer service turned my experience around completely! I left feeling happy and grateful for how well he managed the situation. Kudos to him—he definitely has my respect! God bless! 🫡“

“The ladies working were so friendly, helpful and nice. Our food was hot and prepared as we ordered, when we got home we had to wait for it to cool down. They fell in love with our baby girl Olivia and offered her a chicken leg which she did not turn down. Highly recommend and would go back“

“Stopped by and tried the 6 PC honey lemon pepper with with the Mardi gras dipping sauce. This was my first trying anything other that the 2pc chicken combo. I was pleasantly pleased with the fresh crispness of the wings and the flavor was amazingly good.“

“My name is Charles and I want to take a few minutes to commend Tramaine for his superb customer service skills, he was very patient, pleasant and knowledgeable. Good customer service is becoming a thing of the past, Tramaine still displays that old school down home caring customer service, which is much appreciated. we need more like him in the customer service positions. I personally think he is truly an Asset to Popeyes.“

“They have lowest prices I’ve seen so far. A drum/leg, and thigh is $1.79 each. Their customer service could be better though. They are simply doing their job without a smile. Also, make sure to get a receipt since the receipt has coupons!“

“Today all the signs were there that this was going to be a great Popeyes and it was. Even at 7am in the morning. Chicken was crispy. Fries hot. Special requests granted. Biscuits were the best I've had a Popeyes in years. Great job and highly recommend.“

“I don’t visit Popeyes often, team was awesome. Prepared fresh hot food for me. The drive through young lady was beautiful inside and out, she pleasantly took my order and gave assistance saving with a Deal! I appreciate the great customer service and that she gave it all with a Smile!“

“This location is good and the staff and managers there are awesome and the chicken is good and fresh and hot server right when u order and the atmosphere and parking lot is spacious enough for multiple cars i recommend coming to this popeyes.“

“The food should be good but it is not. It all tastes terrible. Biscuits have weird chemical taste. Beans are terrible and chicken is excessive with grease and bad flavor. I got there first thing. I was the first person there and had to wait 15-20 minutes after i ordered I had thought get there early would avert bad cooking flavors but evidently this place has bad flavor cooked in. I won't go to Popeyes again.“

“Came here to get the new FNAF collab meal and the food came out good. Such a random collab to have but it was fun to try it out.
One thing I will say is that the service could be better. My boyfriend and I had been standing by one of the registers for a few minutes waiting for our order to be taken and it seemed like the rest of the staff was too busy to help us. We ended up placing the order online, but if the drive thru/online orders are going to be prioritized more then maybe put up a notice on the front counter instead of letting people stand around for nothing.
I do not blame the part time staff who are clearly required to due multiple tasks and are overwhelmed with the work, this is an issue with management.“

“Food was not cooked properly. Me and my friends D, G and O decided to come here after visiting someone a few streets. The smell here was awful, I think they were butching the chickens in person. The prices were OK, 5$ for a meal isn't great but it's not the worst. My favorite part were the employees. Bubbisunkar was super nice to give me a refund when I was upset.“

“We got the 3 piece tenders combo and the 5 piece tenders combo. Sat at the drive through waiting wayy to long, and when we finally got our orders, my husband took a bite almost right away after we pulled out of there, and he said his chicken was cold. It took that long just to get served cold chicken?“

“I just wanted to recognize Ms. Shanetra at Popeyes for always providing outstanding customer service. Every time I visit this location and she’s working on my order, she is professional, friendly, patient, and genuinely helpful. She always greets customers with a positive attitude and makes sure everything is correct before handing out the order.

One thing I’ve consistently noticed is that the food is always fresh, hot, and delicious when she’s there. You can tell she takes pride in her work and cares about the customer experience. Even during busy times, she stays calm, organized, and respectful to everyone.

Employees like Ms. Shanetra are the reason customers keep coming back. Great service is hard to find these days, and she definitely goes above and beyond. Popeyes is lucky to have someone so dedicated and hardworking representing their team. Thank you for always making my visits enjoyable!“

“The service was the best I've had in a while. Ms. Beverly, great customers service, greets you, takes your order just like you give it to her, reads it back to you then places the order. She gets you right out really fast, she thanks you for coming by and she's a Senior citizen. Thumbs ? up to Ms. Beverly, this is the way customer service is suppose work.“

“It has been a long time since i came to this Popeyes store. I actually enjoyed my visit this time on Thursday night. The people were very kind and funny too. I really like the sandwiches and they made it good for me. Thank you for making changes. They made my family laugh.“

“I watched a customer come in about order from yesterday andshe spoke with management who name Isabel who came to front without a attitude spoke in a calmly manner repeated the order made sure order was correct smiled the whole time we need more management like this“

“These folks really know how to make crispy fried chicken! This chicken wasn't even greasy! The fries and drink were good, too. The service was kind and helpful, but there were mistakes because they were SO busy! I will definitely go back!“

“The place was very clean the people was nice the food was good they treat the people well a very good place to eat my food was for my lunch the chicken was very crispy I came to Popeyes and somebody name Luis was taking my order and he was so nice we had a little good conversation he was so nice and the other people in there too they was nice they didn’t take long to give me the food“

“I placed a mobile order and specified to be picked up via drive-through. I waited in a long line just to be told I have to go inside and wait in line again.

Edit review.
I waited 25 and they still forgot my sandwich

Edit review maybe they had a bad crew a few years ago but it’s pretty good now“

“I really love eating at this Popeyes location. The manager is absolutely amazing. She is very nice, professional, helpful, and always respectful. The staff does an amazing job as well with making sure the food is prepared in a timely manner. The food is always hot and fresh and always tastes amazing. I highly recommend this Popeyes location to everyone.“

“The food was very good!! What I didn't like is that the cashier was tearing the receipts wrong and was claiming the points/rewards for herself. I forgot to use the app, so I ordered at the counter. When I remembered to claim my purchase on the app, the rewards code that is at the bottom of the receipts wasn't on there. I asked about it then she gave me the piece that was missing, she had several receipt pieces by the register, so I guess that she is doing it to all the customers. When I tried to add my purchase, I got an error message. I guess she took my reward points for herself. I looked for a phone number to try and speak with someone, but there's no number on the receipt.“

“The food was fresh and hot and the time in which I placed the order on the phone so I pulled up to the drive-through window to pick up was done and that was under five minutes so it took me five minutes to get there and my order was done and everything was fresh. This store needs to go around to train the other stores.“

“I ordered at 12:29am on aug’ 26. The girl talked to me at drive thru was so nice, I didn’t know her name but she did an amazing job, when the place sold out most of everything but she still trying to give me some other options, She is patient and friendly; she really makes me want to come back for more of this service“

“Honestly the food was great but service was better, there was a new guy attending the drive-thru his name was Christian and honestly that boy made my day he was trying to cheer me up and he did he had a nice attitude not like other guys when I've passed around, Great service 5 stars and I just remembered because I passed by the store.“

“I decided to finally try Popeyes crispy chicken at this branch for the first time and I was genuinely surprised! I’ve always been a fan of mcdonalds chicken but now, I think I'll stick with Popeyes. Definitely worth the effort and gamble I made. The place was also clean! Good job“

“Popeye's has become my favorite spot for a quick fried chicken fix. I'm always impressed by how fast the food comes out, even during busy hours. The classic fried chicken is a guaranteed guilty pleasure, with that perfect blend of crispy batter and juicy meat. Plus, you really can't beat their prices for the quality and portion sizes you get. It's a reliable choice that delivers great value.“

“I’m not the type to eat fried chicken but either way I went to this location around 11pm yesterday night and I’m not sure how to spell his name but he said his name was Jeff, I’m so sorry if I misspelled your name, the sweetest man took my order from the speaker to the window, he greeted me and offered me a different side because they were out of it since it was almost closing time, he then proceeded to offer a drink and gave me a dessert. His vibe was so soothing and relaxing, It was the best experience I’ve ever had with fast food. After a 16 hour shift It really hits me because it was my first meal of the day, he made my night so much better with such gentleness. The food was bomb, crispy, hot and flavorful. I ended up eating in my car which I don’t normally do because it gives me the ick, but the food smelled soooo good even though it was tightly bagged I couldn’t wait to get home. Thank you so much, you have no idea how much I appreciate the way you were so kind and sweet, Thank you.“

“I honestly dont like the night dark ally of the drive thru. They added more lights. But most recently it hasn't been all bad. Its really quick to order and go. But if there is a line, then you just going to have to wait because the chicken is get fried. Love it when its fresh and hot.“

“Susy as the manager was absolutely awesome... She was personable and sweet... I had an issue with my order and she handled it professionally and respectfully . Thanks Susy... I'll continue to be a customer at this very location.❤️💯‼️“

“Just ordered on door dash and they called me to let me know that they didn’t have the original flavor I wanted. I got a different flavor instead. The food was hot and fresh as well. I really appreciate the small things like that. The girl I talked to on the phone was really sweet l can’t remember if she told me her name or not. So thank you guys again for the order and my door dasher!“

“Always my first stop on the way to visit family. Food is always hot and fresh!! Staff is also very nice and attentive here? I know there are several locations however, this one has always come through serving hot fresh food with excellent staff?!!“

“This place is hit and miss. Sometimes the food is good and fresh and sometimes not as fresh but still ok. Same with the customer service. Depends on who's there, you may or may not get greeted or thanked. The worst customer service I experienced here was from a manager( the supposed example setter) and my best experience was from a regular employee. I wish I knew their names so I could recognize them!“

“Honesty from the manager Maria to all of her team crew everyone reached out to assist the problem. We had placed an online order to pick up yesterday, but unfortunately, we were not able to pick up due to an emergency.. try to cancel order online, but he did not let me but the manager and another team member remember my order and the name that was in the order and that kind of honesty come a long way now and days. Thank you we really do appreciate it.“

“Thank you Curtis for going above and beyond. We had an issue with an employee at the drive thru who was very rude and disrespectful. Curtis made sure we had fresh food and handle the situation very quickly. Thanks for making a difference. Popeyes we highlight Curtis at the Cullen location, a person who knows how to treat people.“

“The food is always on point. The staff is generally fast and friendly. By the time I fill my coke cup , my food is ready. 👍🏼👍🏼
Just don't go 15-20 minutes before closing. Youll get 3 tiny broken tenders cuz they don't want to make any more.... Or they don't have classic chicken , and then won't answer you again through the drive through.
So yeah , as long as it's not like remotely close to closing time , you should have a decent experience.“

“Went through the drive -thru and the woman was very helpful when I don’t know what to choose for my food, I am hard at hearing but she was very patient and I am very appreciative .I didn’t catch her name but I will definitely be back for the service thanks“

“I want to formally praise the incredible team of employees and their manager working at this N. Shepherd Dr location around 10:40 PM on 08/30/26.

Right before closing, they were hit with an overwhelming rush of orders, including a massive order that completely disrupted their workflow. It was visually clear that the crew was exhausted, but their customer service never wavered. They maintained incredibly positive attitudes, went out of their way to help every guest, and worked seamlessly as a team.

Special shoutout to the manager on duty—she was doing the heavy lifting right alongside her crew on the line instead of just supervising. This team perfectly embodied a true hospitality culture and hard work. They had every reason to be stressed or frustrated, but they chose excellence instead.

I really hope the franchise owner or district management sees this. This specific shift completely deserves paid time off and a raise for how beautifully they represented the Popeyes brand under immense pressure. They earned my utmost respect!“

“The lady who took our order over the counter was very friendly. The inside was kept clean. I truly enjoyed the food. It was hot and tasty ?. The only drawback. I didn't like the taste of the butter on the biscuits. Other than that, I was satisfied. ??“

“The drive through cashier Ashlyn was amazing! I’ve been to this Popeyes maybe 6 times in the past 3 months and it’s always been someone rude behind the window or order would be messed up or they would always give me old chicken. She was so nice as soon as she got on the microphone and I definitely was not use to that. It was the first actually for this location. Thank you Ashlyn!“