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“I had busy long day at work, i came in through the front door , the Starbucks was clean , i was welcome by Katiy with big beautiful smile and professional coffee master with knowledge of Starbucks menu and she had big beautiful smile on her face and i got my order so quickly and great quality coffee. The experience was so amazing thank you so much.“
“I recently visited here and the customer service was excellent. I went through the drive through so did not get names, but have been there several times before and it’s always the same. This day I was not having a good day but the kindness and efficiency of the staff lifted my spirits.
It’s a little crazy but I always wondered about the messages on the cups and what good they did. This day I found out because the barista added ‘Have a great day!’ With a smiley and for some reason I actually smiled and decided that I would.
Keep being a pleasant place to visit for coffee!!!
Thanks!!! :-)“
“The friendly, smiling staff at this store make the visit a welcome start to the day or a relaxing pick-me-up break from work. They always take a few moments for some friendly chat with me while getting my order ready, they know me by name, and they always get my order right. They provide the best service of all the stores in the area!“
“So just telling your bread and butter the paying customers to just leave for little to nothing and may I remind District/Corporate Manager Kianna that some people in the cafe are autistic and are in no form or fashion in violation of no code of conduct and I'm not your child. And I'm well within my rights as a paying customer to leave belongings in at my discretion and get something to eat elsewhere or whatever I need. And this is the quote unquote code of conduct to promote giving people a bad rap for next to nothing and promoting mean spiritualness in the Starbucks brand and representation of nothing of the brand and likeness. I certainly hope you realize that you have an entire community in autism watching and the environment you create for them. Poverty isn't chosen for certain people and you know little to nothing about people and they're situation and beyond the code of conduct. This is about customer rights and what judgments they make. Don't just observe and catch senseless violations that contribute to nothing of the Starbucks experience. And never promote mean spiritualness under no circumstances and take away from everyone. That's never the Starbucks brand or the way of doing things. Focus more on something that's actually happening. Observation and speculation dose little to nothing for the and totally takes from the experience.“
“Been coming here daily for a few months. As a 27-yr veteran in 5-star hospitality, I know what to look for. The staff here is great. They welcome you and remember things- like putting a packet of homey on my tea so I don’t need to ask for it. This Starbucks also has the best atmosphere of any Starbucks. Kudos!“
“Stopped in after leaving the Marriott.
Friendly staff. Clean environment and accurate service.
The person serving us had 2 other customers and was taking care of them but took the time to acknowledge and greet us. I appreciated the fact that the server told us they would be with us momentarily.
Great customer service seems to be rare these days. Certainly not here.
Our order was taken soon afterwards cheerfully and swiftly.“
“Came in to do some work on my laptop while drinking a coffee. While I was there, I had a slight cough from allergies & the weather changing. One of the baristas brought me a tea made with mint & other ingredients to help me soothe my throat & cough less. It was on the house. It is little acts like this that make a huge impact on the customer experience.
Thank you so much to the Starbucks team at this location for the great customer service.“
“Update: The lazy barista is gone. Big improvement in service/ Original post: I’ve been here handful of times already and agree with previous posters that there is one young white female in particular that is just lazy and clueless. She is not friendly. She will not apologize. She is a “if I stand here long enough, maybe someone else will do it” kind of person. I’m surprised she hasn’t been identified and retrained by the staff yet. That shows is poor shift management.“
“I was getting my drink at Starbucks on Custer Road Plano and there was a young beautiful girl her name Leaha was professional and very friendly with beautiful smile. She changed my mood today and I appreciate her . The drink she made was perfect exactly as I want .
Thank you Leaha , definitely I will come back again.“
“They’ve been kind of screwed by the recent closure of another nearby location, so now they’re always backed up by the extra traffic.
That said, they definitely do their best with the situation they’ve been put in.
Coffee is always correct, service is always good, and everything is pretty consistent. If you somehow want more out of a Starbucks, you’re probably just pretentious and a bit entitled, like some of the people who complain when they aren’t greeted as they walk in. Some folks just want to feel special, I suppose.“
“I was stopping here to get the seasonal apple crisp drink last year, and the barista told me that he had a drink recipe that was similar and tastes like apple pie. It was the best Starbucks drink I have tried to this day. Someone please find me that recipe!!
I didn’t get the guy’s name but if anyone knows a guy that has an apple pie drink please let me know!“
“I would give 100000 stars if I could. First I just want to say... Laveen (I may be spelling this wrong) & Logan are seriously the sweetest people I have ever met in the service industry. I've been coming to this location since I started my medical job in February. I was a high volume bartender for clubs previously for 8 years. These 2 morning staff MAKE MY MORNING everyday!!! To the point I'm sad the days I can't make it in! I cannot thank them enough for being the people they are!For the 1 star reviewers & the rude customers I've experienced in my time coming... I encourage you to take into consideration the fact that it is usually one of them working in the morning and sometimes both of them... 6+ customers at any given time in line while they not only.... take you & everyone elses order, check you out, warm your food, and also make your coffee... while your typical Starbucks has multiple people for each job... please be more kind and considerate as they are doing their best to make everyones things in a timely manner.The world needs more kind people <3“
“Had a great experience at this location this morning. I ordered both a sandwich and a coffee, and they were ready in a timely manner. One of the better things about this location that I’ve seen is that there is a screen on the wall that has the names of every order that they are taking are working on and already, so that you know where you’re at in the queue“
“I wanted to leave a review for the wonderful woman who serviced me here earlier today. I had just gotten off of a really difficult shift and decided to swing by to grab a coffee for my partner, and a drink for myself. And I'm astounded by how quickly my mood went from poor, to walking out the door smiling. I was happily serviced by Shawntel B. Who was engaging in conversation, cracking jokes, and being an absolute ray of sunshine. Her customer service is far beyond excellent, and her personality is exuberant! So if you are reading this, thank you so much for being authentically you and brightening my day <3“
“First off, this particular location has the most calm, cool, and blissful vibe that I’ve ever experienced. Secondly, the smiles and teamwork that I’ve had observed is priceless!! I’m so impressed and every worker is righteous, honorable, and noble and provides the utmost profound customer service.
Alissa is an amazing manager and has leadership that is packed with excellence !!!
May peace and bliss be with you all !!
Thank you!“
“Went into Starbucks to sip on something warm & non-caffeinated on this chilly day. Isaiah acknowledged me, recommended the Gingerbread Oatmilk Chai and the drink is great. He had awesome energy, the space was clean, and the chai is worth a try while it’s still out!“
“Ordered.
Arrived @ the window & realized I left my purse @ home.
I found $4 in my vehicle.
The male employee (Mark?) was my angel for the day....
I frequent this Starbucks at least 4x's/wk, the staff is always prompt & friendly!!“
“Good friendly service. Staff was helpful in helping my granddaughter choose a drink. She was excited to see her name on the board, this is the only starbucks i had ever seen one. It is clean, ambiance is jolly and people hang out. It is not too noisy. I found choices for the kiddos😍“
“Went in on a Saturday morning. The barista was very friendly and made the order very quick. It was very delicious, and the sit-down area is a little cramped with lots of coffee and mugs available to purchase. Starbucks Rewards are accepted here.“
“My favorite Starbucks — hands down! The team at the Lorimar & Preston location in Plano is always friendly, fast, and they get my drink perfect every time. The vibe is great whether I’m grabbing a quick coffee on the go or sitting for a few minutes to catch up on work.
Today’s pick: an iced dirty chai — creamy, smooth, and just the right amount of kick. ☕️💫
Huge shoutout to the staff for consistently delivering great drinks and even better service. It’s the kind of place that makes your day instantly better!“
“I have always been taken care of at this location. As expected, a little slow but it's not like employees are standing around doing nothing. I am sure hundreds if not thousands go through this store daily so they handle it quite well for a corporate campus location.“
“I love this Starbucks! The people are always friendly and helpful. I placed an order at the wrong location. Usually when that happens (cause yes it happens occasionally lol) they tell me to go to the Starbucks where I originally place the order. But I am really appreciative of Irem and the rest for f the staff. They made my order without hesitation. And didn’t make me feel like an inconvenience for making a mistake. Thank you for the great service and the positive energy. It made my day“
“This Starbucks has gotten so much better since Davina Carrillo started working here. With my busy schedule, Davina has made it so easy to get my day started! Being that she's the first person I come across before work, she sets such a positive vibe and you can tell she is a leader with her team! Thank you so much for an awesome attitude and always keeping that smile on every morning!“
“Super kudos to Amanda and her team 👍 - just totally professional and friendly-like-it's-supposed-to-be ☺️.
I accidentally dropped my wallet there inside the store. Luckily, Elliot found this before it disappeared, and safely saved this pretty invaluable item - both monies, credit cards, Id's...
Thanks once again, Guys !“
“Huge thank you to the team at this Starbucks for truly going above and beyond. While hosting a client event nearby, they graciously let us borrow a large green hot water canister so we could serve hot chocolate to our attendees. It may seem like a small gesture, but it made a huge impact on our event and our guests.
This is the definition of exceptional customer service; thoughtful, generous, and community-minded. We’re incredibly grateful and will absolutely continue supporting this location. Well done!“