McDonald's in Charlottesville

“I stop at this McDonalds to pick up breakfast on my way to pick up my fiancé who is exhausted and hungry after working all night and part of the morning. I have nothing but good things to say about this location. It's a smaller McDonalds and is tucked away in the Northern part of town so it's not as busy, at least when I come there on weekend mornings. I have gotten wonderful, courteous, and efficient service here, and the store is clean and cozy. I love their cute string lights inside. The food is always fresh and delicious and their caramel latte is to die for. Thank you!“

“This is the only McDonald’s around Charlottesville that consistently has fresh coffee, even decaf, regardless of the time of day. I will go out of my way to go to this McDonald’s location because too often I’ve gotten stale coffee from other locations. Kudos!“

“Fantastic! We went here Saturday night after a concert, they were slammed and still got everyone through the drive through rather quickly. The staff was in good spirits, especially considering how busy they were from all of the concert-goers. The food was hot and delicious. I would definitely recommend this location.“

“Customer service & related training needs to be improved.

Explanation: I ordered the Big Breakfast with Hotcakes, and a Biscuit w/Sausage Gravy meal. You would think that the clerk could give me the correct plastic eating utensils; syrup and butter—upon picking up my order.

It took me two extra trips to the counter before resolving this.

So, this needs to be addressed promptly and professionally. As my future issues with poor customer service, will be communicated with the franchise rights holding company level management.“

“Got through the drive-thru quickly, and the food was tasty. However, the order taker used a sneaky upsell tactic, trying to get me to buy a larger coffee when I had clearly asked for a meal by number. Dude, it’s breakfast—I’m not caffeinated yet, not thinking clearly, and definitely NOT in the mood for games. If I ask for a number two meal, I want it the way it comes, not a sales pitch to squeeze a few extra cents of profit out of me for the corporation. I could maybe understand if you earned a commission, but you’re not—you’re just lining the pockets of corporate executives while the rest of us are doing our best in a tough economy. Please, just stop.“