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“Alaina (I know I spelled it wrong, forgive me) needs to teach a class on CUSTOMER SERVICE to all fast food chains. From beginning to end, her tone, delivery, and mannerism was top tier. I normally do NOT enter a McDonald's establishment or the drive thru ANYWHERE IN RICMOND/COUNTY AREAS due to unprofessionalism from the staff, including the managers. I am so glad I was in a rush on Saturday (08/1/26) which forced me to the drive thru. Alaina you are wonderful and that attitude you have IS NEEDED. THANK U“
“I would love to share this story today, I was craving McDonald’s, and I met a very sweet young man named Maalik he was so patient and helpful with me, it really brightened my day to know we still have people out there who genuinely care about their job.“
“Outstanding service! I came back through the drive-thru because I thought I had accidentally left my credit card with the cashier. The staff was so kind and patient, and the manager even took the time to review and download the security footage to show me that I had actually taken my card back. They treated me with complete professionalism and care throughout the whole situation. Truly above and beyond customer service!“
“Other than the occasional not getting the drink cup on my pickup order because the runner didn't read the items on the ticket attached to the bag and then just walked away, service has been pleasant. The dining room is kept clean along with the restrooms. I can't vouch for the evening as I only get breakfast.“