McDonald's in Richmond

“Me and the gaf boys pull up to this McDonald’s on the weekly, 10/10 everytime. Sweet little angels in the back. I’ve never been so grateful for a place. This place is like a second home. Thank you McDonald’s!!
-Big E and the Gaf boys“

“I’ve been to a lot of McDonald’s locations in my life and usually I’ve been disappointed but not at this location, I come here for lunch some days around 12 pm and they’re always friendly, fast & efficient. My foods always hot and delicious thank you to the employees who show up and make a difference I don’t know your names but you’re all amazing“

“Don’t get to usually leave good reviews at fast food places lately but this morning was Awsome the older lady working the drive through this morning was so polite and who ever was cooking was fire cause that McChicken biscuit and sausage biscuit was beautiful…. Best breakfast I’ve had in a while…. Props to yall“

“The best in Richmond on Southside order are place in a timely manner,very professional customer service n food taste like it prepared right,they don't mind bringing order out to car on time the one on hull st,they take for ever bring food out and no matter what you order you get small drinks,this the best my granddaughter what go no other one but the one on forest hill“

“Lol, we come here so often, they know my partner and I the moment we speak at the drive-thru. Bantering with the employees is always fun, and they've never gotten our food wrong once. We typically go through the drive-thru and don't eat in, but the staff is always great.“

“Great dining experience. Ordered off kiosk, dined in, Order number 871, Locator #37. Hot fries, fresh quarter pounder, and coke tasted like Coke only. Food delivered on a tray and no issues. Clean resturant and they are always cleaning. v/r, Dr. Ken King“

“I come to this location often doing door dash and when I say for the past couple of months that I have came in I have had to always wait over 30 minutes but yesterday morning I came over five times and this new worker she said her name was Jasmine if I'm NT mitstaking and that was fastest that It was in and out. Then the other managers was very rude to her but through that she still workered with a smile the other workers need to learn from her. She was very helpful and sweet her attitude bright life to the place. I just wanting to let that be known as long as she is there I will continue to come. The older lady I didn't like the way she spoke to her as if they don't want her there, they need keep her if u ask me.“

“Can’t believe none of the other reviews are talking about how this place has a play place.
It’s getting harder and harder to find a McDonalds playplace. I went online and turned the filter on and got 0 results. Also impossible to search by yelp or google.

Food was ok.“

“I had a really great experience at this McDonald’s because of Jennifer in the drive-thru. She was super friendly, patient, and made the whole interaction feel easy and pleasant. My order was correct, everything moved quickly, and she still took the time to be kind and welcoming. You can tell she cares about doing her job well. Little moments like that make a big difference, and Jennifer definitely made my day better.“

“The woman serving the food at the drive through yesterday was the happiest, most polite McDonalds employee I’ve ever met. I should’ve gotten her name. The person taking the order was great as well. The food was as fresh as could be expected.“

“I usually don't have time to write reviews but I just had too. The Lady in the back, in the chair is AMAZING!!! I had to pull into the parking space, to take a call before I ordered my food. I watched the beautiful brown skinned Lady do both sides of the drive thru & she was great. She was polite & so very very fast. Then when I ordered my food, I was greeted w/ a happy "GOOD MORNING". i didn't know what I wanted to eat, it's been so long since I ate breakfast at McDonald's. She assisted me so well & I ended up getting a #10. The steak was cooked to perfection, the grill onions & that creamy sauce, my word is was scrumptious!! The Customer Service & food keep me coming back every day so far, before work. I don't know her name i couldn't read her name tag ( my vision is bad) but whomever is in charge of compliments. Please acknowledge her beautiful spirit & how savvy & fast she is. My name is Beverly Pierce

Vegetarian options: They have egg & cheese on your choice of Biscuit, Muffin, Bagel or McGriddle. My favorite is egg & cheese on a hamburger bun. I also have a choice of round real cracked egg or a folded egg. They let me add the from onions on it as all. I special orderd scramble eggs & cheese on a tortilla. It was delicious!!

Parking: Parking lot was clean. People wasn't hanging outside of the restaurant like I see at some places.

Kid-friendliness: I haven't bought my grandkids yet. But the Happy Meals have plenty of options“

“I'm surprised at the amount of bad reviews for this McDonald's because this is my go-to McDonald's. If I'm gonna be passing it on my route and want McDonald's I'll pass others to come to this one. It never disappoints“

“Overall, it was a good experience. I'm very particular about the cleanliness of a restaurant. I see that an employee was mopping in an area where customers were eating and he did caution tjem, however, I would have waited and blocked off the area for safety reasons. Safety signs were placed but the words were worn out. Overall the customer service was great. Very friendly and accommodating. I would recommend they improve on etiquette and safety protocol to keep employee and customers safe. Lastly, why is the logo on the McDonald's cup upside down? Not a good look.“

“The staff was great. Very sweet and nice to my yappy chihuahua. I had to wait a little for my food, but at least it was hot and fresh.

I tried the new Big Arch Burger. It was definitely big! There is a lot more meat than in a Big Mac. I regretted getting the medium fries with it instead of a small. I do like it has more protein, but it needed more sauce or something. It may be good with Big Mac Sauce.“

“Open late, conjoined with convenience store, easy access to I-95

Parking: Easy to maneuver corner lot...

Kid-friendliness: Kid's area inside...

Wheelchair accessibility: Is wheelchair accessible...“

“They gave me the wrong coffee. I asked for 5 sugars/ cream, I was given black only. The English muffins could be toasted a little longer. The order clerk talks so fast I have to ask her twice to repeat the question when ordering, but I'm noticing that happens everywhere!!“

“I recently visited McDonald's and had a really good experience. The food was fresh and tasted great, which definitely stood out. The service was also solid—the staff was efficient and kept things moving smoothly.
The restaurant itself was clean and well-maintained, which made the visit even better. Overall, everything from the food to the service met expectations, and I’d definitely come back again.
Highly recommend this location if you’re looking for a quick, reliable meal.“

“Ms. Samia (sorry if I butchered the spelling) is the nicest most accommodating person I've had the pleasure of interacting with at the drive through here. She is not only warm and welcoming but goes out of her way to ensure the customer get what they need even tho she didnt have too. Thank you so much keep up the good work.“

“My order took a little while and they were out of lemonade and diet Coke. However, they get four stars cuz their service was excellent. They were able to accommodate me. They forgot the prizes in my Happy meal. However, when I went in they gave me extra prizes because they had forgot. Now that is wonderful.“

“I have been going to this McDonald's for years now and it's been pretty good. But to be honest it is literally no different from other McDonald's except for location. The staff is pretty good but double check your food before you leave to make sure they got it all.“

“I met a friend of mine over there for breakfast. The place was pretty clean. You don't get customer service anymore really all you do is sign in on the machine and put your order in. So impersonal I'm not really liking all the self-service Tech stuff they've got going on. It's bad enough they're trying to divide us as people in this nation“

“I usually try to avoid this McDonalds because the service is usually horrible. HOWEVER around 1:45 am on Thursday, 10/16 the service was outstanding the guy taking my order at the drive thru was very polite saying thank you and you’re welcome. Then the guy handing me my food asking did I need any condiments after handing me HOT food y’all the cheese was melted on the burger and the fries was hot I almost fainted. I always check my food at any fast food restaurant he saw me checking it and asked was my food to my liking. I said yes sir looks good he said great to hear cause we care about the customers here. Y’all I thought I was at Chick Fil A and after saying thank you I was waiting for my “pleasure” he said you’re welcome. I was shocked 😳 they were so polite and courteous. WOW! 10/10 for me.“

“Dayja (undoubtedly spelled incorrectly) working the late night drive through was an absolute breath of fresh air. She was so positive and professional and was really hustling, it got my attention. She should be training people if she isn't already.“