“Ordered my bagel with no butter again. For the 14th time in a row the McDonalds in Midlothian, VA At 13011 Hull Street slathered butter all over both sides of the bagel!!! I took pictures, tried to call them I got a busy number all day long. The surrounding McDonalds made sure I had the Franchise phone number and said they were very sorry to hear about the service I always get when I order through Doordash from that particular McDonalds. I really wish I could do as the manager at 13011 told me to do and pick another location for Dordash to have my food prepared at when I order, but I can't. The McDonalds on either side do a great job of reading and fixing orders as requested by the customer. DO NOT GO TO 13011 HULL STREET MCDONALDS. THE FOOD IS OFTEN FIXED WRONG AND THE FEMALE MORNING MANAGER IS NOT FRIENDLY AND DOES NOT CARE IF CUSTOMERS ARE SATISFIED!!!I have left the franchise office messages, but they never answer the phone or call back.I have talked to Doordash, but they will not redraw the lines to allow delivery to be switched to other McDonalds on Hull street that have great records of caring about customer satulisfaction and pride in their work, plus respect toward customers who call in to report errors when they do happen. The other locations are sorry and make things right. The manager at 13011 has told me SEVERAL times not to order at her McDonalds, to go to another one if they are so much better. She knows I order through Dordash because I can't GO TO McDonalds because I am unable to drive due to a disability. She yells this at me and hangs up on me!!Dietary restrictions: I have dietary restrictions and limit butter, onions, and other foods as listed on order and they ignore the hold request items.“
“This McDonalds is clean and nice! With extremely nice decor! The staff here is friendly and our food was hot and delicious! I had to use my phone app because the kiosk was not working correctly (or I! Could not work it correctly!!) and the employees are extremely busy behind the counter and servicing the drive thru-so it's hard to get waited on at the counter! Some one left while we there because they could not get waited on-and my app did not add the drinks to my order-so we just got 2 cups for water(free!!) My Order would have been $6 more if only the drinks had gone on my order... So we saved $6 but the restaurant lost $6 on a high profit margin item-due to the app...“
“I had not eaten at a McDonald's in years... Literally!! I was shocked at how small the Big Mac has gotten but I guess it's inflation. The taste was still good. The strawberry and cream pies were beyond delicious ?.Parking: Plenty of space for parking.“