Hardee's

Name: Hardee's
Address: 3201 E Parham Rd, Richmond, Virginia, 23228, US
Telephone: (804) 266-9590
Price range: $
Rating: 2.9

$ • Fast Food, Burgers

Hours:
3201 E Parham Rd, Richmond
(804) 266-9590

Menu Order Online

About Hardee's

This Hardee's location presents a mixed experience, with significant variation in service and food quality. The drive-through is frequently criticized for being extremely slow, with long waits even for simple orders like a big bag lunch, and sometimes malfunctions with only a few cars. Orders are often incorrect, with burgers not prepared as requested, and food like fries arriving cold or not hot. On one occasion, the chicken was unavailable near closing time. Some staff members are described as inattentive or rude, with one employee mumbling and showing a poor attitude when the credit card machine was broken.

However, many reviews highlight excellent and kind service. Staff members, particularly at the drive-through window and front counter, are often described as nice, helpful, respectful, and like family. They show great customer service and attentiveness, even stopping cleaning to help customers near closing time without making them feel rushed. Cooks are noted for making food fresh and amazing. The biscuits are consistently praised as the absolute best, whether with sausage, bacon, or other styles, and fulfill the Hardee's promise. Specific items like the pork chop biscuit and pork chop sandwich are called delicious, with staff easily accommodating special requests like gravy on the side. While more soda options are desired, the core menu items and resilient, friendly staff keep customers returning for years.