McDonald's in Edmonton

“Lucas is a great manager and deserves a raise. Hes respectful everytime, gives his above and beyond and definitely deserves his title, I was off 50 cents one day to feed my kids and he let me get my food anyways last mcdonalds rejected me off a 40 dollar order when I was a 10 cents off! We need more hard working People like him!“

“I used to have a negative review from around 1 year ago, die to slow service.

But I've still been visiting semi regularly while on my way home from events downtown.

The recent experiences have changed my mind and the team here is really friendly and amazing. And then? And then? And then? Nothing else!! Amazing service, thanks!“

“I have been visiting this McDonald's for a very long time, and I've always had a positive experience. The staff here are hardworking and eager to help. Although they occasionally make mistakes, they always find a way to resolve issues so everyone is taken care of. I would highly recommend this location.“

“I’ve been coming to this McDonald’s since the early 1990s, back when I was a single guy. Today I’m here with my two boys watching them play in the PlayPlace. Life never stops, and it’s funny how some places become part of your own story.

This location is always busy, and while it could definitely use some maintenance, repairs, and a deep cleaning in a few areas, I think the staff are doing the best they can.

I still love that they have the self-serve, all-you-can-drink fountain machines. It’s a small thing, but not every McDonald’s has them anymore.

The PlayPlace washroom could use some attention, I think the exhaust fan may not be working, but overall we still enjoyed our latest visit of July 2026. The food was good, and I still prefer McDonald’s coffee over Tim Hortons, although they’re both pretty good.

Four stars from me. Thanks for being part of so many memories over the years.“

“We used to always go here when we lived in The Hamptons, we visited today and it didn’t disappoint at all! The food was very tasty and at the perfect temperature. The entire team we’re very kind with us! Now we visit this location once in a blue moon ever since we moved, and it’s always the one! The atmosphere is very pleasant and friendly. I’d highly recommend this location!“

“For the first time in my life, I walked into a McDonald’s and experienced truly exceptional hospitality! 🤩

A wonderful lady named Shauna greeted me with such genuine warmth and enthusiasm. She welcomed everyone who walked through the door, took the time to check on every table to make sure everyone was enjoying their meal, and even offered to collect our trays when we were finished.

Shauna is the perfect example of what outstanding customer service should look like. She is incredibly sweet, attentive, helpful, and genuinely caring. Her kindness and thoughtfulness made the entire experience feel special, and it was evident that she takes pride in making people feel welcome.

Honestly, I have never experienced this level of hospitality at McDonald’s before, especially in Edmonton! It was such a refreshing change to see someone go above and beyond the ordinary expectations of customer service.

Shauna, you are an absolute gem! 💛 Your kindness does not go unnoticed, and McDonald’s is incredibly fortunate to have someone like you on their team. Employees like you make a lasting impression and remind people that even the smallest gestures can make someone’s day.

I sincerely hope your exceptional service and dedication receive the recognition you deserve. Keep shining, Shauna! You are truly wonderful! 🌟“

“Went for dollar drink days, they have lots of seating.
They also have a play area for kids & good atmosphere.
There is the door on the inside which is hard to pull open when coming in.
Took a bit for just drinks which I find is odd but what ever.“

“Such an amazing experience with the cashier. And then another client. I got a really great story about her hair color because I told her I really liked her hair color and then the cashier joined in and it was such a fun experience for all of us“

“This McDonald's can be pretty busy, but in my experience everyone has been very polite and helpful while also trying to cope with the rush. Sometimes I get delivery from this location and I find they're fast and the quality is consistent.“

“Sad to see this place has a lower rating! This is my fav McDonald’s in the city. My coffee is always fresh, the muffins are made perfect. When I come for lunch, fries are soft on the inside and crispy on the outside. Everywhere else I go the quality is not there. However, this place never disappoints me. Keep up the good work guys!“

“I had such a wonderful experience at the McDonald’s drive-thru this morning. I missed the employee’s name — I believe it was either Marissa or Erisa — but she was genuinely one of the kindest people I’ve encountered.
In a world full of stress, her warmth and kindness really stood out. She was so friendly and positive, and that small interaction honestly made my day. She is truly a light, and I hope the management recognizes and appreciates what a wonderful person they have on their team. Thank you for making my morning brighter!“

“Awesome staff tonight. I was that guy, I unknowingly placed an order as they were closing. I apologized… they replied not a problem, I was met with smiles, and friendly conversation with the manager a cook and a staff member cleaning while they prepared my food. It’s not always about the quality of food that keeps you coming back, it’s the staff. As for food, McDonald’s is McDonald’s… there’s nothing really to complain about. If I was in the area I’d definitely park to come in over the busy McDonald’s drive through down the way. Keep it up and you should be recognized 😁🤙🏻“

“Pimps, prostitutes, pick pocketers, and punks. That's the norm. Good to come to watch chaos unfold, always a new interesting story in the making. Food is expensive for what you get and quality is neutral. Nothing special by any means and will typically leave you feeling gassed out, pocket broke. But for entertainment value, it's worth it. Staff is good, when an order is wrong they correct it and make sure your happy. Thank you. 😊“

“I had the hash browns for a quick breakfast and it was so fresh, hot and crispy. The restaurant wasn't busy at the time and I thought for sure I'd get a cold left over hash brown. I was pleasantly surprised. For $5 I got a breakfast sandwich, a hash brown and a small coffee.“

“First time ever feeling welcome at this restaurant. me and my kids moved here from Germany not very long ago. Today When we first walk in we are very warmly greeted by a kind gentleman in a white Shirt and tie. He was.. very very vivacious. I brought my kids just in time to experience the arts and crafts.When i tell you they were entertained they were ENTERTAINED they got to build Christmas ornaments with the gentlemen.“

“Had an okay experience at McDonald’s. The food was decent, and the service was fairly good, but nothing particularly stood out. It’s a convenient option for a quick meal, though there is room for improvement in consistency and overall quality. Hopefully, they continue working on making the experience better.“

“Good selection of meals for cheap cost. Great iced vanilla lattes
Very slow in restaurant service the drive-thru gets priority.
We ordered from inside the restaurant and watched our number go all the way to the top and then clear off the board and they helped all of the people ahead of us we had only ordered two kids meals and iced coffees. Not a difficult to order but for whatever reason it took 25 minutes to get our order. There is no staff attending the Front to be able to help. We also didn't have a receipt from the ordering board because it ran out of the till tape.
There are multiple times where we have had issues with our order missing something.
Recommend going through drive-thru and checking your order before you drive away“

“Come to this location very consistently and have yet to have a negative experience, the staff members who serve me are always nice and sometimes forget the bag when you pay for it but compared to others McDonald’s locations they’re so solid“

“Never had a bad experience here. Only if you order through delivery or skip they seem to always forget orders or don't include everything. It's disappointing because it has happened more than once. The service at the drive through is always great“

“Lance was my guy at the counter that knew his stuff. Dressed impeccable. Answering all my questions. Order was taken and presented in front of me in a matter of few minutes. The store was clean. Food was fresh and yummy. Plenty of parking. Thank you.“

“I recently went through the drive-thru, and my experience was entirely elevated by Brayden. From the moment I pulled up, his customer service was absolutely outstanding. He greeted me with a warm, welcoming smile and an exceptionally engaging demeanor that completely brightened my day. It is rare to come across someone so genuinely polite, handsome, and pleasant to interact with. Brayden's wonderful service left a lasting impression, and he is a fantastic asset to the team. I would love to see that pretty boy again.“

“Okay I travel a lot across western Canada. I am not sure if it's just the right time at 10 am... Fantastic food, asked me if I would wait for a fresh Hash brown (Best possible outcome Thanks you for asking instead of handing me food poisoning Claps Claps great employees)... Thank you for showing that you actually care. Also washrooms very clean.“

“I had a great experience thanks to Manager Kamal. She was professional, friendly, and made sure everything was running smoothly. She treated customers with respect, handled requests efficiently, and created a welcoming atmosphere. It's clear she cares about both her team and her customers. Excellent customer service—I really appreciate her hard work and dedication. Keep up the amazing work, Kamal!“

“Shaeli was here and got the new brekky Sandwich, was delicious and will be back!
Keep stirring the coffee ☕☕ really well and don't disappoint me!

Assertive maximum customer service it really matters 10 to 10 smile that's going to doing
Make a lasting impact on the customers andso they come back“

“This McDonalds is really nice and one of the only ones that I have been to that has a fireplace! Pretty nice staff that served me quickly and politely. They have a huge parking lot and handicap parking and push buttons for access. The washrooms are clean and have baby changing tables. The interior has almost a designer look. A nice place to take a group our just grab a quick meal.

Parking: Lots of parking right beside in the lot. Nice handicap parking spots right next to the door.

Kid-friendliness: This would be a nice space for birthday parties. It can fit large groups and be comfortable.

Wheelchair accessibility: Great wheel chair accessibility from the handicap parking spot’s next to the door. Push buttons to open the doors.“

“Went through the drive through with my 2 furry friends. Staff at both windows were super nice this weekend. Complimenting my dogs, and even going as far as to offer me some whip cream for them both. A+ experience that made my day from those staff members“

“A great McDonalds. Recently ordered a McCrispy, and it was perfectly cooked, and still warm after a thirty-minute bus ride. Fries were perfectly cooked, and any customs are done without hassle. Staff are friendly, and the environment is clean and ot makes for a good experience.“

“Joseph here has THE best customer service. Im so impressed with his willingness to still provide amazing customer service and be so kind after likely dealing with so much crap having this be a whyte ave location. Employee of the month right here. your help was so appreciated!“

“🌟 Outstanding Customer Service at McDonald’s Fort Road Drive-Thru! 🌟

I want to give a huge shout-out to Hanin for providing such exceptional customer service! From the moment we pulled up, she was cheerful, friendly, and welcoming throughout the entire transaction. When I asked her a question, she didn’t hesitate to listen and happily answered with such enthusiasm and kindness.

What really stood out was how eagerly she welcomed us inside the restaurant to sit down, eat, and enjoy the space! Her positive attitude and genuine hospitality made us feel appreciated as customers.

Employees like Hanin are what make a difference and turn an ordinary McDonald’s visit into a wonderful experience! ❤🍟

Thank you, Hanin, for going above and beyond! You are an absolute gem, and McDonald’s Fort Road is lucky to have you on their team! Keep shining! 🌟👏 on“

“I love this location!!! My boyfriend and I come here for coffee and to occasionally eat. Always very friendly staff and good food. They also play good music that is really loud in the bathroom so even when you use the bathroom it feels like a party.“

“I had a wonderful experience at this McDonald's! The restaurant was clean, well organized, and had a really nice atmosphere. It's noe over crowded either. I think it's because there's alot of seats. Also, a special shoutout to Leah, who deserves recognition for her outstanding customer service! She was incredibly friendly and welcoming. And wow the positive attitude she has. Just wow. It enhanced my experience 500%. It's employees like Leah who make customers feel valued. 5-Star place!“

“Overall McDonald's is pretty good service I'm just trying to get the drive-thru people be a lot more smiling and chippery and happy
Please just add a little bit of coffee after the cream and sugar and whip it up real nice with no sugar at the bottom thank you“

“I had a great experience at this McDonald's thanks to Claudine, the manager. She was professional, friendly, and made sure everything was running smoothly. She took the time to help customers with a smile and made everyone feel welcome. It's clear she cares about both her team and the customers. Excellent customer service and great leadership.thank you, Claudine! I'll definitely be coming back.“

“The girl taking my cash was so polite and complimented me then the girl handing my coffee was super polite and told me and my kids to have a wonderful day. Personally had great service with both of them, which is rare now when you come for fast food places, good job girls.“

“Maria is very compassionate and unbelievable service to our seniors seated in the dinning area.
I saw this service and this made me feel emotional and I let her know that she is an exceptional employee and I will see her successfully grow with my review
Amy Prasad“

“This McDonald's is a small outlet located in the busy food court of West Edmonton Mall. Despite the long queue (which is expected at a place like WEM), the service was impressively fast and efficient. I ordered a Happy Meal, and as expected, it was the classic McDonald’s experience — consistent, no surprises. The food was typical McDonald's fare: quick, familiar, and exactly what you'd expect. Perfect for a quick bite while shopping or taking a break at the mall. Nothing exceptional, but it gets the job done.“

“A noticeable improvement has happened over the last handful of months. The few times my daughter and I have come in to share French fries- the dining room has been consistently cleaner than pre-summer visits. The ladies working are always friendly and they make sure this mama has a well stirred and fresh coffee.

But what makes the 5 star difference is my experience with ordering two drinks on Uber yesterday. There was ice in a drink that was specified to have no ice. After a quick phone call to the restaurant (I also gave praise for sending a phenomenal coffee - seriously - thank you for STIRRING!!), the manager quickly and pleasantly informed me I could stop by for a LARGE replacement drink. Unfortunately I wasn't able to make it there yesterday, no big deal... I ordered the same order this morning - low and behold - my drink is a large, not the small that I had paid for, and there's no ice! Another phone call was made to thank the team for the outstanding customer service and the same lady simply said "I saw you didn't come yesterday"

Outstanding. A small gesture like that is huge to someone who has 20+ years with customer service, let alone with about 8 of those from McDonalds when I was much younger.

Keep it up, you guys!

Sincerely - the large TT coffee and small iced tea no ice lady.“

“McDonald's is exactly what you'd expect: consistent and predictable. My issue is the portions. They seem to get smaller with every visit, and what you receive looks nothing like the photos in the ads or on the menu. The burger is flatter, the toppings sparser, and the whole thing looks sad by comparison. It's still fine for a quick, cheap bite, but you're paying more for less, and the gap between advertising and reality is hard to ignore.“

“Got a cheeseburger meal and the fries were crispy and not oversalted for once; service was great! There's a staff member named Tristan and he has a great work ethic, genuinely brought a smile to a bunch of people's face with just his attitude!“

“To the person who made my salted caramel iced coffee today .. thank you sooooo much! You made it just right.. i always buy the iced coffees here but ive found it always strong lol but today it was just right and extra milk was added because I can tell by the taste and also I finally taste the salted caramel flavour ! 😊“

“Excellent place to eat! I recently visited and was thrilled to find a halal veggie burger option. I asked if it was fried in the same oil as the chicken, and the staff assured me that the fish and vegetarian items are cooked completely separately in different oil. Great food and excellent service!“

“I've been to many McDonald's, but the service attitude, smiles, and politeness of Aiya, the female server at the front desk, left a deep impression on me, I haven't encountered such an attitude in a long time. I strongly advise against visiting the Meadowlark Health Center 87 Ave 156 Street in Edmonton, AB. because the hygiene and attitude are terrible.“

“The store manager; Manpreet goes above & beyond with her guests. She advocates for her guests to get the best food and service. Our food is hot and fresh. She also assisted us with retrieving our receipts as the kiosk didn’t provide us a receipt. The employees, the service and the quality of food is why this location remains my go to McDonald’s spot.“

“I went there to try out the caesar salad wrap (not my favourite but still happy I tried it) and I went up to the counter to pay which usually takes a while to be tended to but Jerawatt (apologies if I spelt his name wrong) noticed me waiting pretty much immediately, then after when I sat dish my meal was already made with him there handing it to me. Thank you for your service, it was a nice change“

“Miss the happy place Rotten Ronnie's used to be. The decor here resembles an inner-city slum. Some artist got overpaid.
Update 11 July 2025: Overpriced slop, sad burgers, blizzards or sundaes in a crappy little paper cup. Cheesecake sample cup at $ 3.99, a Pup Cup at Starbucks is only slightly smaller. Time to stop going to McDonald's.“

“Ripped through the drive thru and got my order correct Brotha' 🤘

Vegetarian options: They have some

Dietary restrictions: Gluten free

Kid-friendliness: No

Wheelchair accessibility: Yes but don't recommend using this if your in a chair 🤥“

“I have never had a problem at this McDonalds. Fries have a slight crispness to them, which I prefer, and container is always full. Nice people working front counter when I come in, and helped explain what drinks were available for me. Found a clean table too.“

“Pretty solid experience overall. The service was quick and the staff were friendly. The food came out fresh and tasted exactly how you’d expect—consistent and satisfying. The place was clean and well-maintained, which made it comfortable to sit and eat. It can get a bit busy during peak hours, but that’s expected. Overall, a reliable spot if you’re looking for a quick and decent meal.“

“I went through the drive thru this am and my order wasn't right. Alicia, manager of some sort, heard my complaint and made it right!! I appreciate when mistakes happen, because we are all human, they are corrected quickly and with little fuss. Thank you, Alicia!!“